Can you return Secretlab chairs?
For returns, we do offer a full refund when it is sent back within the validity period.
Does Secretlab have warranty?
Our warranty policy can be summarized as follows: 5-year warranty on use as a desk. Aesthetics, misuse and normal wear and tear are excluded. Submit a warranty claim via our Contact Form with image/video attachments of relevant affected area(s).
How long is warranty on Secretlab chairs?
5-years warrantyOur warranty policy can be summarized as follows: Up to 5-years warranty on all functionality portions of the chair. Aesthetic defects and damage due to misuse of the chair are not covered.
Do Secretlab chairs come with warranty?
In terms of what a Secretlab warranty will cover, Secretlab promises to replace or repair any damaged or missing part or mechanism of your chair as long as you provide evidence of the problem within 14 days of it occurring.
How do I get my 5 year warranty on Secretlab?
All it takes is 3 simple steps. Take a photo of your new Secretlab 2022 Series / Secretlab Classics Chair. Make sure you get a great shot of your set-up! Post it on Facebook, Instagram, Twitter, Reddit, Youtube or Twitch with #Secretlab. Set your post to Public so we can view it.
Why is Secretlab so popular?
The Secretlab Omega is very simply a great computer chair, regardless of whether you want to use it in the office or at home. Its modest and elegant design helps it appeal to a wider crowd, and its excellent build quality and features help it stand a head above its competitors.
Is Secretlab Titan worth it?
Verdict: The Secretlab Titan is An Amazing Chair, Whether for Gaming or Office Use. Overall, my experience so far of sitting in the Secretlab Titan is incredibly positive. It's still a bit early to 100% conclude that this is an amazing chair. I'd like to see how the Titan withstands months or even years of usage.
Can you disassemble Secretlab chair?
Secretlab on Twitter: "@Dramatik_Breezy Hi Keith, you may disassemble your chair.
Do gaming chairs have warranty?
All cheap gaming chairs that cost less than $200 usually come with a 1-year warranty. This includes chairs from the top budget brands.
Why do gaming chairs break so easily?
There are several causes to these failures but the most common is an overcharge. That is why you must always check the maximum capacity of a gaming chair. The base can break for the same reason. The armrest, however, it just depends on their quality.
How long should gaming chairs last?
2 to 3 yearsThe best gaming chairs can last up to 5 years, with 2 to 3 years being the average. It depends on how often you use your chair and the quality of its materials.
How do I stop my gaming chair from peeling?
0:212:31How to Fix a peeling Gaming Chair! - Seat Cover Review. - YouTubeYouTubeStart of suggested clipEnd of suggested clipAnd it's just a pleather material that once it starts peeling it can't stop and it really sort ofMoreAnd it's just a pleather material that once it starts peeling it can't stop and it really sort of ruined the entire look of the chair. And i've used a throw over the top of the chair since.
Do Gaming chairs have warranty?
All cheap gaming chairs that cost less than $200 usually come with a 1-year warranty. This includes chairs from the top budget brands.
How do I contact Secretlab?
Kindly email us at support@secretlab.co and our team will get back to you as soon as possible.
Comfort delivered right to your doorstep
A world-class sitting experience, delivered directly to you. Save more with free, tracked shipping to even more locations worldwide.
Quick and hassle-free assembly
Secretlab chairs are designed for simple and intuitive assembly. You’ll be able to lean back into award-winning comfort in no time.
Extend your warranty to a total of 5 years
Rest easier when you show us a public post of your Secretlab 2022/2020 Series chair and extend your warranty. Enjoy our 5-year Extended Warranty today.
Talk to A Specialist
Ask away. Our customer experience team is here to help, 7 days a week.
Horrible customer service
Hey, story time. I've wanted a new good gaming chair for a while. I was using an amazon classic and wanted to upgrade. I was saving money but secretlab seemed well out of my budget. For my birthday, my parents very generously gave me the money I needed to afford the new titan evo.
Loving this chair. Seriously. Here for the two year extra warranty. But also, quick review
TL; DR - Great chair. Worth the price. Best of all the ones I tried and I tried Aeron Steelcase and other top-line chairs.
Customer Service Stopped Replying, Wont HONOR 45 return policy. They stopped replying through emails and further ignore my claims through their website! They Ghosted ME BUYER BEWARE!
I bought an XL and a Regular, the Regular arrived defective, from the lumbar support noise to the damaged lock/tilt mechanism, everything was in bad condition, almost used. The XL is nearly perfect, however the lumbar noise is getting a bit loud.
SecretLab (TITAN Evo 2022) Armrest Button Blocker
As the owner of a Secretlab TITAN Evo 2022 "XL version" gaming chair, I found a small manufacturing defect intolerable due to the position of the button to widen the distance between the armrests. In fact, this button has been designed in an internal position and every time I end up catching us with my legs or pelvis and changing the settings.