Steps to Return DIRECTV Equipment
- Cancel your Service First. The first step is to make sure that you have cancelled your DIRECTV service. ...
- Log in to DIRECTV account. Next log in to your account on the company website. ...
- Request for Recovery Kit. ...
- Pack the equipment. ...
- Attach Return shipping label. ...
- Drop off the device at UPS or FedEx store near you. ...
- Track Shipment. ...
Full Answer
What happens to equipment returned to AT&T DirecTV?
DIRECTV Equipment Return Information If you are replacing a receiver or canceling your DIRECTV account, the receivers must be returned to AT&T. If the equipment is not returned within 21 days from the date the account is changed or canceled, it will result in an equipment charge. How To Return The Equipment
How do I Return my receiver to DirecTV?
Heads up: If your receiver needs to be returned to DIRECTV, you’ll be prompted to call us. Keep your return receipt or tracking number. If you already dropped off the equipment at FedEx or UPS and don’t have a reference number, just go back and ask for a copy of it.
What do I do with my old DirecTV equipment?
Ship your device to a certified R2 recycler. Heads up: If your receiver needs to be returned to DIRECTV, you’ll be prompted to call us. Keep your return receipt or tracking number. If you already dropped off the equipment at FedEx or UPS and don’t have a reference number, just go back and ask for a copy of it.
How do I avoid a return equipment fee?
To avoid a fee, return your undamaged equipment within 21 days of the service change or disconnect date. Learn more about return equipment fees and charges If the return equipment is damaged due to abuse, we may add a damaged equipment fee to your bill.
What equipment do I return when I cancel Directv?
DIRECTV Equipment Return Information If you are replacing a receiver or canceling your DIRECTV account, the receivers must be returned to AT&T. If the equipment is not returned within 21 days from the date the account is changed or canceled, it will result in an equipment charge.
Does Directv charge to return equipment?
Just bring your unboxed equipment and 9-digit account number to a company-owned FedEx Office Pack and Ship or The UPS Store. FedEx Office® Pack and Ship or The UPS Store® will send your equipment back to us at no charge to you.
How much does Directv charge for equipment not returned?
DIRECTV cancellation fees up closeFeePriceWhat it's forEarly Termination FeeUp to $480 (prorated monthly)Canceling your DIRECTV service before the end of your contractEquipment Non-Return Fee$45–$135Failing to return equipment after you cancel service
What do I do with my DISH equipment after cancellation?
Simply bring your inactive DISH equipment to the customer service desk at a Best Buy location near you. It's that easy! Best Buy has collected and responsibly disposed of more than 1 billion pounds of electronics and appliances, making them the largest retail collection program in the United States.
What happens to the DISH when you cancel DirecTV?
If I cancel DirecTV will they disconnect the satellite dish? No. That dish will stay there until you remove it yourself or pay someone to remove it.
How do I get a DIRECTV return kit?
Contact DIRECTV customer support 24-hours a day to request the return of your equipment. Wait for the prepay postage shipping label and the return kit to arrive. Place all required equipment in a box. On top of the box, place the DIRECTV return shipping label (prepaid with free postage) that came with the package.
Can I return DIRECTV equipment to AT&T store?
RC1/Converted DIRECTV, Legacy DIRECTV, AT&T Internet, AT&T Fixed Wireless Internet, and U- verse TV customers who make changes to their service (including disconnecting all services) may be required to return their existing equipment. Heads up: AT&T Retail stores are never a valid location to drop off equipment.
Is DIRECTV worth the money?
Although DIRECTV has a two-year contract with second-year price hikes, you're guaranteed a great channel variety for the family, for movie buffs, and for sports addicts. You may have to budget wisely to have this great service in your home, but read on to see if this is the satellite provider for you.
Can I return my DIRECTV equipment to an AT&T store?
If you bought your device online at att.com or by phone from AT&T, you can return the device back to any AT&T retail store during the return and exchange period, or contact us to request a return shipping label. When mailing back your return, be sure to keep your tracking number.
Do I have to return DIRECTV satellite dish?
The receiving dish once installed is your property. That is how it always has been. They never take it back. You can either leave the dish where it is or recycle it yourself (LNB is electronic recycling, but the rest of the dish just plain metal).
How do I get a return label from DIRECTV?
Contact DIRECTV customer support 24-hours a day to request the return of your equipment. Wait for the prepay postage shipping label and the return kit to arrive. Place all required equipment in a box. On top of the box, place the DIRECTV return shipping label (prepaid with free postage) that came with the package.
How do I cancel my DIRECTV?
To cancel service, call 800.531. 5000. If still under contract, you must pay an Early Termination Fee of $20 per month for each remaining month on your agreement. A one-time deactivation fee of $15 may also apply.
DIRECTV Equipment Return Information
If you are replacing a receiver or canceling your DIRECTV account, the receivers must be returned to AT&T. If the equipment is not returned within 21 days from the date the account is changed or canceled, it will result in an equipment charge.
How To Return The Equipment
Go to a FedEx or UPS location with your account #. No need to bring a box or label, the equipment will be boxed up & shipped out at no charge. The process takes less than 5 minutes.
Billing Or Shipping Issues
If you are charged for the equipment you have returned or there is not a FedEx or UPS location within 10 miles of you, chat with us .
How much does DirecTV charge for a DVR?
If you do not return them within 21 days of the change or disconnect date, the company may charge you up to $45 per standard receiver or $135 per DVR.
How to avoid charges on DirecTV?
Avoid the charges by returning all the items the right way, including: After changing or canceling the service, DirecTV should have sent you a letter or an email letting you know which pieces of equipment you should send back. If you have not received it, call customer service at 800-531-5000.
Do you have to pack your equipment with FedEx?
If they ask you to use FedEx or UPS, the return process is supposedly simple—you do not even have to pack your equipment. Here’s how it goes: You bring your devices and account number to a FedEx Office or a UPS Store. They send them back at no charge. You get a return confirmation receipt.
