What is Serena and Lily’s Return Policy? You can typically receive a refund on your purchase within 30 days of receipt. But don’t just send your items in! You should first contact customer care or your local Serena and Lily design shop to get a return authorization. Bedding and mattresses can be returned for a full refund within 60 days.
Full Answer
What is Serena&Lily's return policy?
Serena & Lily does not accept returns or cancellations on the following items: custom orders, custom upholstery, custom cushions, or customer's own material (COM) pieces. All items purchased at our Outlet locations and floor models purchased in our Design Shops are sold "as is," without warranty, and cannot be returned.
How do I return a Serena&Lily product?
To initiate a return, please contact Customer Care at 866.597.2742 or customercare@serenaandlily.com, or your local Design Shop for assistance obtaining return authorization. All Bedding and Mattresses can be returned for a full merchandise refund within 60 days of receipt.
How do I contact Serena&Lily customer service?
Contact us at 866.597.2742, customercare@serenaandlily.com, or at any of our Design Shops and we are happy to assist. Need Help?
What company owns Serena and Lily?
Lily Kanter, the CEO of Boon Market and co-founder of Serena & Lily, has over 29 years of experience in the business and technology fields.
Can I cancel my Serena and Lily order?
We'll gladly offer you an exchange or refund of the merchandise price within 60 days of purchase as part of our "Sleep on It" promise. To request a free return shipping label, please contact us at customercare@serenaandlily.com or call us at 866.597. 2742.
Where are Serena and Lily furniture made?
the USMaterial Quality. Serena & Lily carries both imported furnishings as well as pieces made in the US.
What does Serena and Lily sell?
The Serena & Lily Summer Tent Sale includes up to 60% off hundreds of items, plus limited time offers on several of their most popular bestsellers, including baskets, coffee tables, furniture, lighting, bedding, rugs, patio furniture, and much more.
Are Serena and Lily pillows good quality?
Serena & Lily pillows are well-made and include the prettiest colors for the seasons. The pillow covers I bought years ago still look amazing after all these years! Mix-and-match them for a new look. Serena & Lily made it easy for us to mix-and-match the pillow covers for every season.
Is Serena and Lily wallpaper good quality?
It's excellent quality. The color is absolutely glorious in this soft grey blue. It looks exactly like the picture online and yet still better somehow. It feels coastal and at the same time distinctly like the slightly whimsical vibe that we are giving off in here.
Who makes the furniture for Serena and Lily?
Serena & Lily has partnered with Lee Industries on this furniture introduction. Lee was chosen based on their 40 year heritage in manufacturing top-quality furniture with a long-standing focus on using sustainable, earth-friendly manufacturing processes.
Are Serena and Lily Carson chairs comfortable?
Happy to report we just got some new ones in, and they're so sturdy and super comfortable! These stools are the Carson Counter Stools from Serena & Lily. I had the hardest time making a final selection because Serena & Lily has so many stunning options to choose from!
Where did Serena and Lily get their name?
In many ways, this is my first coming out, because it has my name on it. And while people say, “Oh, but your name was on Serena & Lily,” it was an amalgamation and it was a brand. It wasn't personal.
Does Serena and Lily have a Labor Day sale?
For the Labor Day weekend, Serena & Lily is having a sale on Dining! Save 30% automatically, no promo code necessary. This includes furniture as well as decor details. And here is the additional savings piece: Use promo code E-884HQ2-B to save an additional 15% off at check out along with the already included 30% off.
Is Serena and Lily a public company?
Serena & Lily Inc., a maker of luxury furniture, bedding and other home accessories, is planning an initial public offering as soon as this year, according to people with knowledge of the matter.
Can I cancel my order on Shein and get my money back?
You can later use the money to pay for the order or withdraw it to your payment account. So, the answer to “Will I get my money back if I cancel my Shein order?” is: “Definitely, yes!” If there's an option of order cancellation, you always get your money back on Shein.
How do I cancel an order on pretty little thing?
Unfortunately, the fashion retailer doesn't allow you to cancel a PrettyLittleThing order once it's been placed. For its customers to get their order as soon as possible, it is processed within seconds of being placed. It means you can't edit/cancel it.
Can I cancel a Shein order before it ships?
You can cancel your order on the 'My Orders' page before it ships out. Note: We're not able to cancel an order that has been shipped. We recommend you do a return for a refund with our return label.
Can I cancel one item from my Shein order?
Login to your SHEIN APP or account using your email address and password. Once you are logged in, select the "My Orders" tab on the top navigation bar. Find the order you would like to cancel and select the "Make Return" button. Indicate the reasons why you want to return the order and submit it.
Is Serena and Lily Outlets a resale store?
Serena & Lily’s Outlet Stores are intended for individual, non-commercial purchase and use only. Any bulk purchasing of merchandise in Serena & Lily’s Outlet Stores for resale purposes is strictly prohibited. Any purchases of greater than six (6) of the same item by the same individual, group or company (whether in one purchase or a series of purchases) are considered a bulk purchase and will be prohibited. Bulk purchases may be identified by purchaser data including, but not limited to, name, phone number, and address. For the avoidance of doubt, any use of Serena & Lily intellectual property in connection with resale is also prohibited. This includes use of the Serena & Lily name, trademarks, copyrights or trade dress in a manner that implies a sponsorship or endorsement by Serena & Lily.#N#In certain limited circumstances (such as for trade, designer or corporate use) Serena & Lily may make exceptions to this Bulk Purchase Policy. If you have large quantity ordering needs, please contact the Outlet Manager.
Can you impersonate Serena and Lily?
Impersonation of others, including a Serena & Lily or other licensed employee, host, or representative as well as other members or visitors on the Website is prohibited.
Does Serena and Lily monitor your account?
You acknowledge and agree that, for security purposes, Serena & Lily may monitor your account and your access to and use of the Website . Serena & Lily may at any time terminate or suspend your access to the Website as Serena & Lily considers appropriate or necessary in its sole discretion for security reasons, as a result of non-payment, any alleged or suspected breach of these Terms and Conditions, or to protect intellectual property. Serena & Lily may also impose limits on certain features and functions of the Website, or restrict your access to the Website without notice or liability.
Does Serena Lily respect intellectual property?
Serena ∓ Lily respects the intellectual property of others. If you believe that your work has been copied in any way that constitutes copyright infringement, please provide us with the written information specified below:
How long does it take for a FedEx order to arrive?
FedEx items are expected to arrive within 7-10 days of order receipt. White Glove, Room of Choice, and Doorstep items are expected to arrive within 2-4 weeks of order receipt, inclusive of up to 2 weeks’ processing time to ship from our facility.
How long does it take for a white glove to arrive?
Custom upholstery items are made to order and arrive within approximately 12-16 weeks of order receipt via White Glove. For delivery locations that require ferry transit, please allow for a lead time of 6-8 weeks due to the difficulty of securing ferry reservations.
About Serena and Lily
After an entire year spent indoors, summer doesn’t just mean it’s time for a new wardrobe, but a home makeover too! The only question is, where to begin? Serena and Lily will have an answer that’s right for you. From bath mats to wall sconces, this home decor company’s line of casual, coastal-inspired designs is guaranteed to brighten up your home.
Overview of Serena and Lily
When Serena Dugan, a freelance textile designer and decorative painter, left her portfolio at Lily Kanter’s store in 2003, she didn’t know it would bloom into a business partnership. Just two hours after meeting, the two women had agreed to launch a baby line, and within six months they were selling their products in 600 stores.
Serena and Lily Wallpaper Review
Your walls sure look like they could use a makeover, but painting is just so messy—so why not get yourself some lovely Serena and Lily wallpaper instead? Sure, you’ll still need to paste it up, but just think how great it’ll look once you’re done!
Serena and Lily Bedding Review
Serena and Lily bedding was where the brand began, and its flagship product still takes the cake! This Serena and Lily review will spotlight two of the brand’s most prominent designs.
Serena and Lily Rugs Review
With the company’s ridiculously expansive range of products, you had to know that there would be Serena and Lily rugs as well, right? Below, our Serena and Lily review takes a look at two of the brand’s bestselling designs.
What Type Of Style Is Serena and Lily?
Serena and Lily defines its aesthetic as “California coastal,” perfect for casual but attractively and thoughtfully designed settings—what the brand calls “ put together, yet livable .” The beach stripe is especially popular right now during the summer months, with bright and light colors that match the blue skies-and-white sands vibe of the season..
Does Serena and Lily Have A Store?
Yes it does, and plenty of them! On the brand website, there are dedicated pages to the company’s stores across the US, from California to New York. If you’re looking for a Serena and Lily outlet, there are currently only two, both in California (Berkeley and Vacaville).
