The first is to bring it to a store to return it in person, ideally with proof of purchase, but this can be worked around if you no longer have your receipt. Both products bought in store and online can be returned to a store, however items bought in store can only be returned in-store. Return by mail
What is Gucci's return policy?
Gucci has a 30 day return policy for regular merchandise, and final sale (no returns) on sale merchandise purchased IN-STORE ONLY. Online, you have 30 days for regular merchandise and 10 days for sale items. Gucci has a 30 day return policy for regular merchandise, and final sale (no returns) on sale merchandise purchased IN-STORE ONLY.
Can I have an automatic exchange for my Gucci order?
Gucci.com cannot accommodate automatic exchanges at this time. Please return the original item for a refund using the return instructions provided in your shipment and a new purchase can then be placed on Gucci.com. Please note that new orders are subject to merchandise availability.
How do I get a refund from Gucci on Amazon?
Your refund will be processed through the form of payment selected through your Amazon account. Orders purchased through Amazon Pay may be returned by mail to the warehouse or in-person at a Gucci store. In-store returns will be packaged and shipped on your behalf to the warehouse for processing.
Do you guarantee the authenticity of Gucci products?
Yes, we guarantee the authenticity of all products purchased on Gucci.com. Authentic Gucci products are exclusively sold through a network of directly operated Gucci boutiques, a small number of authorized franchisees, department and specialty stores and on Gucci.com.
Does Gucci do refunds?
For online purchases, Gucci will accept merchandise in its original condition for a refund of the purchase price when accompanied by the original invoice. Return merchandise must be post marked within 30 days from the date of delivery to Gucci.com or returned to a Gucci boutique within the United States.
Can you return Gucci outlet?
The Gucci outlet only gives a 14 day EXCHANGE ONLY policy. There are NO REFUNDS. So if you exchange an item that is less expensive than your original purchase, you will have to buy something else or lose your money.
Does Gucci clean bags for free?
Little did I know that they DO NOT clean their own designer handbags. After discussing options with the very pleasant and informative Gucci Sales Consultant, he provided the name and phone number of a local shoe and luggage repair store that cleans and repairs luxury designer handbags.
How do you authenticate Gucci?
Authentic Gucci bags will have a heat stamp or label stitched on the interior, which features the brand name, the registered trademark and mentions it was “Made in Italy”. The underside of the label has to show the serial number, which is usually two sets of 6-digit numbers.
Can you return Gucci at Saks?
If for any reason you are not completely satisfied, you may return your purchase when it's presented with an established proof of purchase and in saleable condition.
Can I return Gucci shoes at Nordstrom?
Can You Return Shoes or Clothing You've Worn? Yes, you can. Nordstrom does almost everything possible to keep their customers happy, this includes allowing returns on items that have been worn.
Can you get discounts on Gucci?
Gucci does not generally offer discounts. However, you may be able to buy discounted Gucci gift cards through a gift card exchange like CardCash or Raise to score a discount that way. We also recommend paying for your Gucci purchase with a credit card that earns reward points, air miles, or cash back.
Does Gucci have warranty?
The warranty covers any fault arising from defective parts or a manufacturing defect. For any service or repair operation, your Gucci watch must only be entrusted to one of our stores, an approved agent or be sent to the nearest service center as detailed in the service center list.
How is Gucci ensuring both clients and employees are safe in Gucci locations?
At Gucci, our top priority is the health and well-being of our clients, teams and communities, and we have been closely monitoring the latest devel...
Will COVID-19 impact my return?
At Gucci, our top priority is the health and well-being of our clients, teams and communities, and we have been closely monitoring the latest devel...
Don't want to wait in line while visiting a store?
Will I have to wait in a line while visiting your store? Gucci may have to limit the number of people in our store to ensure social distancing i...
Which stores have re-opened?
For the latest information on store hours and services, please at this link to prepare your visit.
How is Gucci ensuring that its reopened stores will be safe, and customers will not be exposing themselves by interacting with Gucci employees?
For each reopened store, we will be following strict safety protocols to ensure we continue to help fight the spread of the virus. All Gucci employ...
Why aren’t all Gucci stores reopened? When will others reopen?
We have reopened stores at locations where we have determined, along with local government officials, that it is safe to do so. We will continue to...
How does Covid-19 impact my repair and care service?
The majority of our boutiques are now open to the public and ready to accept your service requests in-store. Please note that we are experiencing l...
Does Gucci offer any contactless mobile payment options?
Gucci locations will continue to accept contactless mobile payments.
How is Gucci ensuring both clients and employees are safe in Gucci locations?
At Gucci, our top priority is the health and well-being of our clients, teams, and communities, and we continue to monitor the latest developments...
Can I return to a Gucci Outlet?
Gucci’s return policy states that you can make certain returns to stores in-person, regardless of the location. However, you cannot return Gucci products to Gucci outlets. Also, note that in-person returns of Gucci products must take place within the United States.
Can you return an online purchase to the store?
The good news is that Gucci does accept returns for products purchased online. You can actually return online purchases to any Gucci store. If you can’t get to a Gucci store, however, you can also return online purchases by mailing them to the return address listed on the shipping label the product came to you in.
How strict is the Gucci return policy?
Since Gucci takes care to clearly state its return policy and its terms online, the policy is fairly strict and final. Gucci enforces all rules regarding return time frames, tag policy, and packaging policy enforced when it comes to returns.
Can I return my Gucci products after 30 days?
The general time frame for Gucci returns is 30 days. You must meet the return terms and conditions, as outlined in the next section, and return within 30 days from the original date of delivery. When it comes to Gucci beauty products, however, you only have 10 days from the original date of delivery to make your returns.
Are there return exceptions?
There are several actions that will result in Gucci not accepting a return, including:
Does Gucci have free returns?
Free returns are essentially a type of return where the seller pays for the cost of returning via mail. Gucci does offer free, prepaid shipping labels with online orders so that you can return your products without having to pay for shipping costs.
How long do Gucci refunds take?
If you attempt to get a refund on a return, note that mail-in returns won’t get processed until about 7-10 days after there is a receipt. At that point, you’ll receive a confirmation via email.
Covid-19 Inquiries
At Gucci, our top priority is the health and well-being of our clients, teams and communities, and we have been closely monitoring the latest developments with the novel coronavirus (COVID-19).
STORE CURBSIDE PICKUP
Our Client Service Advisors are available to guide you through the process of placing a remote order and arranging for curbside pickup service.
Product Information
Gucci.com offers products across all categories, including handbags, accessories, shoes, jewelry, décor, makeup and ready-to-wear. You can shop by runway look or discover our special capsule collections. Custom Made to Order and personalized items are also available.
Shipping & Delivery
Holiday shipping, if you place your order by December 20 you will receive your item by December 24.
Returns & Exchanges
Returns may be made by mail or in store. The return window for online purchases is 30 days (10 days in the case of beauty items) from the date of delivery. You may return items by selecting "Return this Item" from your MY GUCCI account under order details, through your delivery confirmation email or by contacting a Client Advisor.
Gifts
Gucci offers its own digital gifting experience in partnership with 4Gift. 4Gift is a digital gifting service that allows you to select and schedule a digital gift experience on the Gucci website and send the gift instantly or plan it in advance.
Care & Repair
Gucci products are made with carefully selected materials and should be handled with care for longer product life. Each item will ship with an insert that details suggested care information. Ready-to-wear feature an interior tag with care instructions. For more information or assistance, please Contact Us.
Returning Online Purchases By Mail
To return items purchased online via mail, you have to take the following steps:
How to Return In-Store Purchases?
You can return your product (s) in-store. But it should meet certain requirements.
How Long Does The Refund Process Take?
If you ship your item (s) to Gucci’s warehouse, your refund should be processed in 7–10 days from the receipt of your return. You will get a notification via email confirming that your account is been credited with the refund.
Conclusion
This was all about the Gucci Return and Exchange Policy. We hope that it was helpful in knowing about the returns and refunds. According to our research, we have tried to include all the relevant information related to this topic. However, if you feel that we have missed out on any important point, do let us know in the comments below.
