How to return signature hardware?
We're available with expert support at 855-715-1800 or by email at support@signaturehardware.com. Truck Delivery Returns: If you need to return a large item (tub, vanity, etc.) that was delivered by truck, contact customer service at 855-715-1800.
Does signature hardware ship to Canada?
Signature Hardware uses UPS to ship parcels to Canada and will calculate all charges during checkout for the exact cost of delivery prior to actual purchase. Signature Hardware cannot currently calculate and resolve import fees for large shipments.
Is Express shipping worth?
Is Expedited Shipping Worth it? The answer to this question comes down to your circumstances and needs. If you do not require the product urgently, the expedited shipping process is not worth the cost. However, if you want the product urgently, paying the extra money can be necessary and worth it.
Does Canada Post ship by air?
Canada Post delivers to the U.S. and more than 190 countries worldwide. Big or small, by air or by surface, we deliver everywhere in the world your business takes you. We offer on-time delivery guarantees, tracking and signature options.
What is warranty policy?
product warranty policy. All products are warranted to the original owner to be free of manufacturing and mechanical defects from the date of the original purchase. If a defect is found, we will provide a replacement part or product, or make the appropriate adjustment.
Does the warranty cover products installed outside of the United States?
This warranty does not cover products installed outside of the United States and Canada.
What to do if package arrives damaged?
We will take care of the problem as soon as possible. Please be sure to save your box and all packing materials in case an inspection or pickup is needed. FREIGHT SHIPPING.
What to do if an item is out of stock?
If an item is out of stock, we will contact you and you will have the following options: choose a different product, cancel the backordered item, or have it shipped to you when it's available . The rest of your in-stock items will ship immediately and the payment for the full amount of your order will be processed when the first item ships.
How long does it take for a large item to ship?
Large or heavy items typically ship within two business days. Freight delivery is typically 2-5 business days (Monday through Friday). Allow extra time for delivery to remote addresses. Free freight shipping is available to most physical addresses in the US. (Alaska and Hawaii will incur additional fees. Sorry, we can't ship to P.O. Boxes.)
Can you put a package on the curbside?
The freight carrier will contact you to schedule delivery. Someone will have to be on hand to meet the driver and sign for the package. The driver will lower the package to the ground and place it curbside at the end of your driveway. Placement of item on driveway, sidewalk or in the home and package removal is not provided. This is a large, heavy item, so arrange to have additional people help you. Please keep the product packaging. You'll need it if you have to return your item.
Can you reconsign a signature hardware order?
In order to remain tax compliant in your state, Signature Hardware is unable to reconsign shipments after the product is already in transit to the order’s original address.
Is expedited shipping refundable?
Expedited shipping is available at an additional charge and is non-refundable on returns. Expedited shipping on in-stock orders placed by 5pm ET Monday through Friday will ship the same day and will arrive on a business day, according to the shipment type chosen below. Rates can be found on step 3 (Shipping Options) of the checkout process. Please note: Weekend delivery is not available on expedited items.
