Please ship your return to the following address: Similac.com 6700 Orville Avenue Kansas City, KS 66102-3126 We suggest you return your purchase (s) using a trackable shipping method, as we cannot be responsible for any returns that do not make it to the warehouse.
Full Answer
How do I contact Similac?
Thank you for your interest in Similac! If you have questions about our products and services, you can call us 1-800-515-7677 (M-F, 8:30AM - 5PM, EST) or you can reach us through this contact page. Please note that we cannot provide answers to personal medical questions; for these, you should contact your physician.
Is there a recall on Similac powder?
02.17.2022 - Abbott initiated a proactive, voluntary recall of powder formulas, including Similac, Alimentum and EleCare, manufactured in Sturgis, Michigan, one of the company’s manufacturing facilities. The recall does not include any metabolic deficiency nutrition formulas.
How much does it cost to join Similac rewards?
Join Similac ® Rewards for up to $400 * in benefits and support throughout your journey. * Offers may vary.
Does Similac ship overseas?
We currently do not ship overseas (with the exception of U.S. territories and APO/FPO addresses) or to PO Boxes. If you live on a military base, and the product you need is not available, please contact the Commissary Officer to have it ordered. Shipping costs for Similac.com orders depend on the method and option you choose.
Can I return Similac?
Additionally, your return must be received at our warehouse within 60 days of delivery to be eligible for a refund. Please contact Customer Service at 1-800-749-5596, 9 a.m. to 6 p.m. E.T. (Mon. – Fri.) with any questions.
Is Similac refunding money?
On the similacrecall.com website, you can click the option “Check Lot Number” to check if your formula has been recalled. If your product is part of the recall, you will be able to request a refund or replacement, or return any recalled formula to your local grocery store.
Can I return Similac to Walmart recall?
Yes. The fastest way to receive your refund is to take your product in its original container back to the retailer where you purchased the product for a refund, product exchange, or store credit, per retailer return policy.
Can you return formula milk?
The following products are not refundable unless faulty: Baby food and milk.
Is the Similac recall over?
In February 2022, Abbott Nutrition recalled three brands of powdered formulas: Similac, Similac Alimentum, and Elecare. Only specific lots of these products were recalled, but it led to a nationwide shortage of formula in the following months that's still ongoing as of May 2022.
Can I return recalled formula without a receipt?
Go back to the store where you bought the formula and they will exchange the recalled formula for formula that was not a part of the recall. You do not need to have a receipt. You can exchange opened and unopened cans.
How do I return a recalled baby formula?
Instead, you should take it to the store for a refund and exchange or call the company at 1-800-986-8540 to help you. WIC recipients should be able to obtain a different brand of similar formula. Call your local WIC clinic for more guidance.
What do I do if my Similac formula is recalled?
What should I do now? If your product is included in the recall, do not use it and do not throw it away. Click Here to obtain a refund. You can also call Similac customer service at 800-986-8540.
What should I do with my recalled Similac?
They can visit Similac Recall website or call 1-800-986-8540. You should only replace formula affected by the recall.
Can I return opened baby formula to target?
You must return unopened products to receive a refund; Target cannot return items if they are opened or damaged.
Can Cold formula upset baby's stomach?
Is it safe to feed babies cold milk? Yes, it's safe to feed your baby cold milk. In fact, frozen breast milk can be used as a form of pain relief for teething babies!
What happens if baby drinks formula after 2 hours?
The American Academy of Pediatrics (AAP) says that formula out for longer than 1 hour at room temperature should be thrown away. They also state that formula that has been out for 1 hour or less can be safely stored in the refrigerator.
How do you get reimbursed for recalled baby formula?
Instead, you should take it to the store for a refund and exchange or call the company at 1-800-986-8540 to help you. WIC recipients should be able to obtain a different brand of similar formula.
What do you do with Similac recall?
What should I do now? If your product is included in the recall, do not use it and do not throw it away. Click Here to obtain a refund. You can also call Similac customer service at 800-986-8540.
Do I return recalled formula?
1. It is best for participants to take recalled formula back to the store to resolve the situation. Depending on your area, you may also choose to reissue those cans to the participant. Participants do not need to return recalled formula cans to WIC.
Why is there no Similac in stores?
This is largely due to supply chain problems and labor shortages. The net result is that products such as Similac and Enfamil are literally not available at major retailers such as Walgreens, CVS, and Target. Online retailers such as Amazon are also short on supplies.
What should I do as a Canadian with an affected lot number with L in front? Can I go through the recall website for a refund?
You should go through the Canadian Recall website, click here for easy access. You can also contact the Customer Relations Team in Canada at 1-855-733-4201 for information on next steps.
Why won’t the retailer let me return the product?
We are sorry for the inconvenience. You can click here to see if your product is included in the recall. If it is, you will be asked to complete an online form to start the refund or replacement process.
How do I get a refund or replacement?
The fastest way to receive your refund or replacement is to take your product in its original container back to the retailer where you purchased the product for a refund, product exchange, or store credit, per retailer return policy. You can also ship the product in its original container back to us.
What if I didn’t get my product at a retail store?
Click here to see if your product is included in the recall. If it is, you will be asked to complete an online form to start the refund or replacement process.
How long does a refund take?
Refunds will be subject to Abbott’s verification of your submission. If you qualify, the anticipated timing is approximately three to four weeks from the time you return the product.
How long does a replacement take?
If you qualify, you will receive replacement product when inventory becomes available.
Do I get refunded for sample cans of powder?
Sample cans are provided free of charge and refunds will not be offered.
Where is the pricing page for Similac?
Pricing for Products and Memberships (including any applicable shipping and handling fees) can be found on Similac.com ’s then-current pricing page located on the Site at http://www.similac.com. The price that we will charge you for the Products and Memberships will be the price as posted on the Site on the date you first sign-up for a Membership to the Site. Similac.com reserves the right to change prices for Products and Memberships at any time and does not provide price protection or refunds in the event of promotions or price decreases.
Where does Similac ship?
Similac.com currently ships to continental US, major US territories, and APO/FPO. Orders will not be accepted, fulfilled, or shipped to any other locations.
Can you use Similac for commercial use?
Similac.com purchases may not be used for commercial distribution or resale without the express written consent of Abbott. Abbott reserves the right to terminate any sale.
Can Similac change the content?
Similac.com may add to, change or remove any part of the Site, including, without limitation, any Content (as defined below) therein, at any time without prior notice to you.
Can you use multiple email addresses on Similac?
Members may not enter with multiple or fake email addresses or accounts, use fictitious identities or use any system, bot or other device or artifice to participate in the Program or receive a Credit. Similac.com reserves the right to disqualify any Member and/or cancel any orders if they determine a Member has tampered with the operation of the Program or violated these Terms and Conditions.
Can you be banned from Similac?
Similac.com may prohibit a Member from participating in the Program, in their sole discretion, if they determine such Member, either directly or indirectly is attempting to undermine the fairness, integrity or legitimate operation of the Program in any way by cheating, hacking, deception, or any other unfair playing practices that would in any way annoy, abuse, threaten or harass any other users or representatives of Similac.com .
Can Similac cancel a program?
If Members have engaged in prohibited conduct, spam or fraudulent or suspicious behavior that undermines or affects the integrity or credibility of the Program, and Similac.com is unable to find a solution to restore the integrity and credibility of the Program, then Similac.com may in its sole discretion cancel, change or suspend the Program.
How do I enter a lot number in the search field?
Impacted lots will start with a 22 through 37 excluding the leading alphanumeric character - Example: L 31465SH 00
How do I know if I have a product affected by the recall?
If you purchased or obtained your product in the United States, check the lot number with the lot locator at similacrecall.com.
What do I do if my product is affected by the recall?
If your product is affected by the recall, do not use it and go to similacrecall.com for a refund or replacement, depending on how the product was acquired or the type of product. You should seek safe, alternative feeding options and talk to your pediatrician or healthcare provider. You can also call Similac customer service at 1-800-986-8540.
Is my product contaminated?
No distributed product has tested positive for any bacteria, and we continue to test.
How does Abbott ensure the safety of its infant formula?
Abbott conducts extensive quality checks on each completed batch of infant formula, including microbiological analysis, prior to release. All infant formula products are tested for Cronobacter sakazakii, Salmonella Newport, and other pathogens -- and they must test negative before any product is released.
What is Cronobacter sakazakii?
Cronobacter sakazakii is a bacteria that in rare instances can cause illness in young infants and the elderly. It is found naturally in the environment, including soil, water, in foods and in the home environment. It can be found in or on household surfaces, including those used for food preparation.
How long does it take to cancel an Elecare order?
CANCELLING AN ORDER. Orders may only be cancelled within 2 hours of initial order placement; except for orders with 2-day or overnight shipping and for any orders containing metabolic formula products or EleCare, which cannot be cancelled. Call 1-800-258-7677 for assistance.
What to do if your package arrives damaged?
If your shipment arrives damaged or you receive the wrong product, please call 1-800-258-7677 for replacement or appropriate credit and instructions for return of the product. Please note we cannot handle store-purchased product. The customer service representatives will need your order number, so have it ready when you call.
How long does it take for overnight orders to be delivered?
Overnight orders will be delivered within 1-2 business days (Monday through Friday, excluding holidays) according to the following:
