Full Answer
What is the warranty on my Simmons® Mattress?
The limited warranty covers manufacturing defects in your Simmons® mattress or foundation including faults in materials and workmanship. Replacement of one piece due to manufacturing defect does not automatically result in the replacement of any other piece, even if purchased as a set.
What do I do if my original Simmons dealer has closed?
If your original dealer is no longer in business or you have moved outside the service area, please contact Simmons® Customer Service at cancustomerservice@SertaSimmons.com or 1-833-386-9997.
Where is Serta Simmons Bedding located?
This limited warranty is offered by Serta Simmons Bedding, having its place of business at 2550 Meadowvale Blvd., Unit #1, Mississauga, Ontario. This limited warranty is provided to the original purchaser and is not transferable.
How do I return a Simmons mattress?
no problem! Begin the process by emailing us at help@simmons.com to get your return started. You will need to provide proof of purchase as well as the law tag. If you've already unboxed your mattress, you won't be able to physically return it.
How do I return a Beautyrest mattress?
To return a Beautyrest mattress you ordered through us directly, email us at support@beautyrest.com to get your return started. Our return policy does only allow for one return per household per year, so we can only return and refund one mattress purchased within the same year.
How long do I have to return my Beautyrest mattress?
100-Night In-Home Trial If within the first 100 nights of receiving delivery of your new Beautyrest MATTRESS, you're not completely satisfied—for any reason—you may return it for a full refund. Your returned MATTRESS will be recycled. Beautyrest will cover the charges of picking up and recycling your MATTRESS.
Is Simmons still a good mattress?
Simmons mattresses are good overall. Customers report improved sleep and comfort when using Simmons mattresses. According to customer reviews, the most significant concerns are the longevity of the mattresses and the company's customer service.
Do Beautyrest mattresses sag?
Sagging and impressions have been shown to increase pain, which can significantly reduce owner satisfaction in as little as 3 years. About 25% of Beautyrest reviews indicate sagging within the first few years of ownership which is no better than average.
Can you flip Beautyrest mattress?
You cannot flip a Beautyrest mattress. Due to their advanced design, you'll have less support if you try to sleep on the wrong side. The top of the mattress also has fabric and comfort layers that you won't find underneath.
Can you return a mattress without tags?
You can report the manufacturer selling mattresses without the tag. The penalty can range from a legal notice served to the manufacturer or seller to stop removing the tags or provide the correct information, to a fine of up to $1,000.
What happens when you return a mattress?
Your returned mattress will still find a good home with someone who needs and wants it. In most cases, when state law allows it, returned mattresses are donated to charities like the Salvation Army, women resource centers, or homeless shelters.
Do Beautyrest mattresses have a warranty?
All warranties MUST be started by the retailer where the mattress was purchased. Refer to your receipt from purchase for store contact information. You may continue to initiate your warranty claim if any of the following is true: I purchased from Beautyrest.com.
How long do Simmons Beautyrest mattresses last?
7 to 10 yearsHow long does a Beautyrest mattress last? Generally, we recommend that you replace your mattress every 7 to 10 years. Some memory foam mattresses may last a little longer than that, but generally, a Beautyrest mattress will have a lifespan of about seven years.
Does a Simmons memory foam mattress need a box spring?
The Simmons mattress must be laid on some sort of support system. The best foundations for this mattress include box springs, platform beds, slatted platforms, and adjustable bases. If you choose to place your mattress on slats, they should be less than two inches apart.
Does a Simmons mattress need a box spring?
Simmons foundations are "limited deflection" units… this means they have no give (as does a true box spring) So, you need a foundation or platform bed with proper support. Foundations are purely cosmetic to elevate the mattress, most often used with traditional headboard/footboard furniture.
Do Beautyrest mattresses have a warranty?
All warranties MUST be started by the retailer where the mattress was purchased. Refer to your receipt from purchase for store contact information. You may continue to initiate your warranty claim if any of the following is true: I purchased from Beautyrest.com.
Where is the serial number on a Beautyrest mattress?
Where is the serial number on a Beautyrest mattress? You can locate your new Beautyrest mattress's serial number on its attached tag (sometimes called the ""law tag"").
Who makes Beautyrest mattresses?
The Simmons Bedding CompanyThe Simmons Bedding Company is an American major manufacturer of mattresses and related bedding products, based in Atlanta, Georgia. The company was founded in 1870, and is one of the oldest companies of its kind in the United States. Simmons' flagship brand is Beautyrest.
What is Beautyrest pressure Smart?
PressureSmart™ Gel Memory Foam - This unique feature, exclusive to Mattress Firm, provides an immediate comforting fit the moment you lie down to help provide up to 21% more pressure point relief. Beautyrest® Gel Memory Foam - This memory foam infused with gel contours your body providing exceptional support.
Can you exchange in-store purchases?
Please note that in-store purchases can only be exchanged or refunded in stores.
Is shipping fee refundable?
Shipping fees are non-refundable. The same is true for surcharges applied for the shipment of large items and shipment to remote areas.
How long does it take to get a refund from Simmons?
We want you to love your new Simmons mattress, but if you don’t, you can return it within a 100 days for a full refund. We recommend you give it 14 days to adjust to your new mattress and if you still don't love it...no problem! Begin the process by emailing us at help@simmons.com to get your return started. You will need to provide proof of purchase as well as the law tag.
How long does it take for FedEx to deliver?
Once you've placed your order, our products should arrive within 7-14 days by FedEx Ground with delivery Monday through Friday, excluding holidays.
How many centimeters between mattress slats?
If the mattress will be used without a foundation or box spring (ie: most likely with a platform bed), you will need to add a solid platform on top of any open slatted mattress support system that has spaces between the slats that are greater than 2 inches or 5 centimeters. ( See warranty for additional details ).
Why do you need a mattress protector?
The use of a mattress protector is suggested to help prevent accidents, spills or just to keep your mattress clean.
Can you use a heating pad on a mattress?
If your mattress contains memory (viscoelastic) foam, do not use a heating pad or electric blanket. Refer to your mattress law tag for contents of your mattress.
Is there a weight limit on a mattress?
No, there is no weight limit for these mattresses. The frame/support underneath the mattress would yield prior to damage occurring to the mattress.
Shipping
Once you’ve placed your order, our products should arrive within 3-7 business days. Ground with delivery Monday through Friday, excluding holidays.
Tracking
Once you’ve placed your order, your tracking information will be emailed to you as soon as it leaves the facility and it is on its way.
RETURNS
We want you to love your new Simmons mattress, but if you don’t, you can return it within 100 days for a full refund. We recommend you give it 14 days to adjust to your new mattress and if you still don’t love it…no problem! Begin the process by emailing us at help@simmonscanada.com to get your return started.
What happens if Simmons mattress fails?
If your Simmons® mattress or foundation fails due to a manufacturing defect, the exclusive remedy under this warranty will be replacement of the defective product. If the Simmons® product you purchased is discontinued at the time of replacement, a current model of comparable quality and value will be selected.
How to contact Simmons warranty?
If you opened a warranty claim through your dealer and are dissatisfied with the outcome, please contact Simmons® Customer Service at cancustomerservice@SertaSimmons.com or 1-833-386-9997. A copy of original bill of sale is needed to determine original date of purchase.
How to clean a mattress that is soiled?
The only acceptable spot cleaning method is to apply baking soda to the soiled area, let it stand about 15 minutes, vacuum, and repeat as needed. Air the product out as must as possible. DO NOT remove the mattress cover, even if it has a zipper. If the mattress cover is removed, the warranty is voided.
How far apart should slats be for a support system?
Support systems with slats spaced LESS than 2” apart must include a head-to-foot lengthwise center support with at least one centrally-located leg that extends to the floor.
Does a mattress warranty extend?
The warranty coverage runs from the original date of purchase. Replacement of the mattress or foundation does not extend its limited warranty or begin a new limited warranty period. Your warranty period is based on the code printed on your law label as indicated on the Warranty Code Chart below.
Is a limited warranty transferable?
This limited warranty is provided to the original purchaser and is not transferable. The warranty begins at the original date of purchase. Please retain your purchase receipt to verify date of purchase.
Can you replace a sleep system with a warranty?
Discontinued products will be replaced with one of comparable quality and value. Replacement of any part of the sleep system does not include the limited warranty or begin a new warranty period.
