What is Specialized return policy?
We got you. Used but undamaged equipment, apparel, bikes, or bike frames can be returned within 30 days for store credit. We cannot accept the return of products that are damaged or have been involved in a crash.
Does Specialized have free returns?
Our mission is simple—to be the brand of choice for discerning riders. With that in mind, we offer a free return within 30 days on any new or un-used item. Whether you've changed your mind, or simply ordered the wrong size, just follow our simple returns process below and you can send your parcel back to us for free.
How do I return to Specialized?
To initiate a return or exchange, please fill out and submit the form provided with your item or contact our Customer Service Department at (877)808-8154 or ridercare@specialized.com.
Is Specialized owned by Trek?
Mike Sinyard remained majority owner and CEO of the company. As of 2016, Specialized is one of the biggest bicycle brands operating in the United States, alongside Trek Bicycle Corporation and Giant Bicycles.
How do I know what year my Specialized bike is?
If you do not know the model and year of your bicycle, you will need to find it manually via the photos in the online archive.
How can you tell if Specialized is real?
Counterfeit frames lack a serial number on the bottom of the frame or have a sequence starting with letters, like "GK." Many fake Venge or Tarmac frames have the serial number WSBC604292544K.
How do you check if a specialized bike is stolen?
Check the serial number The serial number can be checked within databases like Bike Index or Bike Register, so if the bike has been registered as stolen you can then take steps to involve the police. If the serial number has been filed off or covered in any way, this is also a sure sign that the bike was stolen.
How is a bike frame measured?
0:001:41How to Measure a Bicycle Frame Size - YouTubeYouTubeStart of suggested clipEnd of suggested clipSize for example if the distance between the center of the crank axle in the top of the seat tube isMoreSize for example if the distance between the center of the crank axle in the top of the seat tube is 24 inches that means your bike's frame size is 24 inches.
Is Specialized Made in China?
With its operations center in California, at its Morgan Hill factory, and distributors all over the world, Specialized manufactures almost all of its production in Taiwan, including road bikes, mountain bikes, etc.
Is Specialized a good bike brand?
Specialized bikes have a reputation for making some of the best bikes in the business. With a huge range of bikes, from entry-level to expert, they have something to suit every rider, and they are all known for being some of the best bikes available.
Is Specialized Made in USA?
Specialized Bikes are made in Morgan Hill, California. All the research that goes into making the Specialized bike is done here. They also do the designing, prototyping, and product development in the same headquarters at Morgan Hill.
How do I check my specialized serial number?
For bikes, the serial number is located on a sticker on the underside of your toptube and/or downtube as well as on the underside of your bike, underneath the bottom bracket. Specialized serial numbers typically start with the prefix “WSBC,” “WUD,” “STT,” or “STE.”
How do you read a Specialized bike serial number?
Specialized serial numbers typically start with the prefix "WSBC," "WUD," "STT," or "STE." If you don't know where the bottom bracket shell of the bike is, simply turn the bike upside-down and the bottom bracket is the part of the frame that the cranks run through.
Returns and Exchanges
If you are not completely satisfied with your purchase, you may return your product within the first 30 days of purchase.
Warranty
Each product you purchase from us is backed by the original manufacturer's warranty that guarantees your purchase of each specific item. If you have questions regarding specific warranties, please contact us at CustomerService@specialized.net or call 800-866-5353 for more information.
CHANGE-OF-MIND POLICY
'Change-of-mind' includes purchases you have made in error. For example:
RETURNS PROCEDURE
If you would like to return any of your purchase (s) from your recent order, including Click and Collect Equipment and Apparel, please fill out the form supplied in your package with as much detail as possible, then include it with your return to Specialized Australia.
CLICK & COLLECT RETURNS
We want you to be completely satisfied with your purchase. Should an item that was purchased through the online store fail to meet your expectations, we'll gladly accept its return within 15 days of the original purchase with the bike in brand new/unused condition.
When does title in a product pass to you?
Title in the Product (s) shall pass to you when the Product (s) are picked up at Specialized’s warehouse by the designated shipping carrier.
Can Specialized cancel an order?
This means Specialized may for any or no reason refuse to accept or may cancel or limit any order, or order quantity, whether or not the order has been confirmed. Your receipt of an order confirmation does not mean our acceptance of your order, nor is it a confirmation of our offer to sell.
Where are your international offices?
Specialized USA is a separate entity from Specialized in other countries across the world. As such, there are different policies, procedures, and laws to which Specialized abides to in different countries. To address this concern with the appropriate people, you will need to contact Specialized in your country of residence.
Can Specialized sponsor me, my team, or my event?
As sponsorship and donations can affect our dealers and business in their area, these requests must now be made directly through them.
How do I contact a Specialized Representative?
The best way to find a dealer in your area is to make sure you are logged into your region on our website and then use the "Find a Retailer" link located at the top of the page. There, you will find contact information for a Specialized representative, or you can use the contact information below:
Where can I test ride a Specialized Bike?
The best way to test ride a Specialized is at one of our test demos. Click here to see if and when our test van will be in your part of the country. We have seven of them traveling around, so one will probably roll through your area soon.
How do I update my account information?
You can change your account information by selecting Login/Register. Enter your email address and password to view your account information. You can update your email address, name, password, billing/shipping information, and your preferred riding style.
What is your warranty policy?
Registration will help us provide you with better service. We can keep you updated regarding important information that applies to your bike or riding style. Warranty inquiries will also become more efficient. Having your bike registered may further help if your bike gets stolen.
How do I register my bike?
Any Specialized-brand bicycle can be registered by its proper owner from our website. You can access the registration form directly or you can access the form at any time by clicking "Bicycle Registration" at the bottom of the www.specialized.com homepage.
