suddenlink return policy

by Hellen Batz I Published 2 years ago Updated 2 years ago

How do I Return my Suddenlink equipment?

The products that are required to be returned to the Suddenlink: How do you return Suddenlink equipment? Step 1: Uninstall the Suddenlink equipment. Step 2: Pack all the equipment very carefully. Don’t forget the electronic accessories such as remotes and power cords. Step 3: Create and print the return label. Paste the return label on the box.

What happens when you cancel your Suddenlink account?

When you cancel your Suddenlink account, you’ll also have to return your equipment or be charged a fee. To return your equipment, disconnect everything and place carefully into a box. You can then print a shipping label on FedEx’s website, attach it to the box, and drop it off at a FedEx location.

What is Suddenlink's return policy for third-party purchases?

If you purchased from a third-party retailer, such as Amazon.com, returns are subject to the retailer's return policies. If your purchase was made with a credit/debit card, your refund will be returned to that card. If payment was made by another method, the refund will be in the form of a check from Suddenlink.

What are the rights of the Suddenlink company?

Suddenlink, in its sole discretion, has the right to determine what fees, taxes and surcharges are due by Customer and to collect and remit them to the governmental authority. The Suddenlink Parties shall in no way be liable to Customer for the collection or remittance of any fees, taxes and surcharges. d.

How do I return my equipment to Suddenlink?

Devices may be returned to a Suddenlink store or online with a prepaid label, along with all included accessories, such as power supply and cables. Purchased Devices: Any unopened Altice Amplifys can be returned within 14 days of the date of purchase to Suddenlink store with your original receipt.

How do I get a refund from Suddenlink?

Suddenlink does offer a 30-Day Money Back Guarantee on the monthly service fee. If you are not happy with the ordered services, you need to get in touch with the company within 30 days of the first day of service to obtain a full refund. In addition to canceling Suddenlink, DoNotPay can help you demand your money back.

What happens if you don't return Suddenlink equipment?

What Happens if You Don't Return Equipment. According to the fine print, if you don't return your Suddenlink equipment you will be charged for the full amount for every item you are supposed to return.

Does Suddenlink have a cancellation fee?

Yes, Suddenlink requires an early termination fee of up to $200.

Can you cancel Suddenlink anytime?

You may cancel Service(s) up to the last day of the billing period prior to the service period that you wish to cancel, and the cancellation will be effective at the end of the then-current billing period.

Is Suddenlink a contract?

Suddenlink offers all internet, cable TV and home phone services with no annual contract. Servers are provided on a per month basis that can be canceled at any time.

How much does Suddenlink charge for equipment?

Suddenlink Standard Rates & PackagesTV Services & Packages†Per MonthUnreturned Equipment FeesPer EachAltice One34$212.00Altice One Mini34$132.00Standard Digital Receiver$185.00146 more rows•Sep 13, 2021

How do I cancel Suddenlink service?

How to cancel SuddenlinkGo to the Suddenlink website.Log into your account.Click on the 'Account Information' button.Click on 'Account Details' and then 'Terminate Account'.You will receive a confirmation message.

How can I lower my Suddenlink bill?

Talk to Customer Service If you are struggling to pay your Suddenlink bill, try calling customer service. They may be able to reduce your monthly rate over the phone. If you pay for services you don't use, they may remove the charges to lower your bill.

Where do I send my Suddenlink equipment?

If you do not have your Suddenlink bill, you can send payment to Suddenlink Communications, PO Box 742535, Cincinnati, OH 45274-2535. North Carolina residents should send their payment to P.O. Box 742698, Cincinnati, OH, 45274-2698.

Does Suddenlink bill in advance?

There are a couple of things you should keep in mind when reviewing your bill. Your statement cycle starts either on the first day of service or a day after the installation date. It includes charges for services, equipment leases, installation charges, and taxes. Statements after that are billed one month in advance.

When should I cancel Internet service?

Now that you've moved on, you need to cancel your old internet service as soon as possible. Make sure you don't call customer service before you've already found a new service provider. You don't want to be between internet service providers, so try to schedule your cancellation a little after your new service begins.

What is the credit request with Suddenlink?

We appreciate your patience and we are offering a credit for the time that your Suddenlink service was not available after power was restored. To request this credit, go to My Account, sign in with your Suddenlink username and password, and click “Request a Credit.” Thanks for being a Suddenlink customer.

What is an equipment charge for Suddenlink?

Does Suddenlink have wireless TV?

Enjoy Suddenlink's entertainment experience on any device and turn every screen into a TV. Watch live TV and On Demand and enjoy DVR playback anywhere in your home, using WiFi.

What happens if you cancel suddenlink?

b. Return of Equipment. If Customer's Service is terminated or cancelled (for whatever reason), unless Suddenlink expresses otherwise in writing, Customer agrees that Customer no longer has the right to keep or use the Equipment and Customer must promptly return the Equipment. The Equipment must be returned to Suddenlink in the same condition as when received, ordinary wear and tear excepted. Absent other instructions, if Customer fails to return the Equipment, Customer will pay any expenses Suddenlink incurs in retrieving the Equipment. Failure of Suddenlink to remove the Equipment does not mean that Suddenlink has abandoned the Equipment. Suddenlink may impose a charge for unreturned Equipment to be determined in accordance with Suddenlink’s then current schedule of charges for non-returned Equipment and/or continue to charge Customer a monthly Service fee every month until any remaining Equipment is returned, collected by Suddenlink or fully paid for by Customer. Any charge for unreturned Equipment shall be due immediately.

What is suddenlink equipment?

Unless Suddenlink expresses otherwise in writing, all equipment, including but not limited to, any cables, wires, amplifiers, cable boxes, access cards, remotes, cable cards, battery backup units, modems, routers, gateways , Altice One and Altice One Mini units distributed to and/or installed for use in the Customer’s service location (s) by or on behalf of Suddenlink ("Equipment"), network facilities , and software installed or provided by Suddenlink remains the property of Suddenlink, except that all wiring on the Customer’s side of the demarcation point at Customer’s service location, whether installed by Suddenlink or by Customer, shall be Customer property and not Suddenlink Equipment, and repair and maintenance for such wiring is the responsibility of Customer unless otherwise agreed by Customer and Suddenlink. The demarcation point shall mean a point at (or about) twelve (12) inches outside of where the cable wire enters the Customer’s service location. None of the Equipment shall become a fixture nor shall distribution, installation, and/or use of Equipment, including but not limited to cable boxes and/or set top boxes be deemed a lease of such Equipment. Customer will acquire no ownership or other interest in the Equipment, network facilities, and software by virtue of payments made pursuant to this Agreement or by the attachment of any portion of the Equipment or network facilities to Customer's residence or premises.

What are the terms of service for suddenlink?

GENERAL TERMS OF SERVICE APPLICABLE TO SERVICES. 1. Payment of Charges. The charges for one month of Services, including any deposits, activation, installation and Equipment charges, are due upon installation of the Services or such other date as agreed by Suddenlink and You.

Is suddenlink liable for loss of data?

Except for a refund or credit as expressly provided in this Agreement, in no event (including negligence) will the Suddenlink Parties be held responsible or liable for any loss, damage, cost or expense including direct, indirect, incidental, special, treble, punitive, exemplary or consequential losses or damages including, but not limited to, loss of profits, earnings, business opportunities, loss of data, personal injury (including death), property damage or legal fees and expenses, sought by Customer or anyone else using Customer’s Service account: (x) resulting directly or indirectly out of the use or inability to use the Services (including the inability to access emergency 911 or e911 services) and/or use of the Software, Equipment or provided third party services or otherwise arising in connection with the installation, maintenance, failure, removal or use of Services, Software and/or Equipment or Customer’s reliance on the Services, Software and/or Equipment, including without limitation any mistakes, omissions, interruptions, failure or malfunction, deletion or corruption of files, work stoppage, errors, defects, delays in operation, delays in installation, failure to maintain proper standards or operation, failure to exercise reasonable supervision, delays in transmission, breach of warranty or failure of performance of the Services, Software and/or Equipment; or (y) resulting directly or indirectly out of, or otherwise arising in connection with, any allegation, claim, suit or other proceeding relating to Services, Software and/or Equipment, or the infringement of the copyright, patent, trademark, trade secret, confidentiality, privacy, or other intellectual property or contractual rights of any third party.

Is suddenlink a waiver?

20. No Waiver. The failure of Suddenlink to en force this Agreement and any of its components, for whatever reason, shall not constitute a waiver of any right of Suddenlink or the ability to assert or enforce such right at any time in the future.

Is suddenlink responsible for any content?

18. Disclaimer: Suddenlink assumes no liability for any program, services, content or information distributed on or through the Services, Equipment or the cable system, unless locally provided by Suddenlink, and Suddenlink expressly disclaims any responsibility or liability for your use thereof. Further, Suddenlink shall not be responsible for any products, merchandise or prizes promoted or purchased through the use of the Services.

Does suddenlink repair software?

g. Repair. Suddenlink will repair and/or replace defective Software or Equipment provided such damage was not caused by misuse, neglect or other fault of Customer. Suddenlink assumes no responsibility and shall have no responsibility for the operation, maintenance, condition or repair of any Customer-provided equipment and/or software, including, but not limited to, televisions, computer devices, remote controls or other consumer electronics, including any hardware or third party software, that may be connected to the Services ("Customer Equipment"), except that Suddenlink may automatically push required software or firmware updates directly to Customer Equipment when necessary for the provision of Suddenlink Service (s). Customer is responsible for the repair and maintenance of Customer Equipment. Customer is also responsible for the repair and maintenance of inside wiring at the service location unless otherwise agreed by Customer and Suddenlink. Suddenlink is not responsible or liable for any loss or impairment of Suddenlink’s Service due in whole or in part to a malfunction, defect or otherwise caused by Customer Equipment. Suddenlink makes no warranties, with respect to Equipment or Service provided by Suddenlink or with respect to the Equipment's compatibility with any Customer Equipment.

Equipment from Suddenlink

The first thing you need to know is what equipment has to be returned. Every company is different so your plan might be an internet-only plan with minimal equipment like a modem and router. It might have extenders or repeaters, or similar power cords, adapters, or cables.

How Long Suddenlink Gives You to Return Equipment

Suddenlink expects their materials back immediately. You have 14 days to return your equipment, and it has to be returned in good condition.

How to Return Your Equipment

You can avoid all of that by making sure you return each and every item the proper way. With Suddenlink you can visit a store or send your equipment in the mail.

Document Your Equipment

Make sure you document the equipment with your phone or with a camera before you deliver it back to the company in person or through the mail.

What is suddenlink plan?

Suddenlink Communications on behalf of itself and its affiliates and subsidiaries authorized to provide the services set forth herein (collectively, "Suddenlink") is pleased to provide its Safeguard plan ("Plan") to you (“You” or “Customer”) in accordance with these terms and conditions (“Terms and Conditions”), which incorporate and include the Residential Service Agreement (“Agreement”) and Suddenlink Communications Privacy Policy as such may be updated from time to time. In the event of any conflict between these Terms and Conditions and the Agreement, the Agreement shall control.

Does suddenlink have access to the premises?

Access to Customer Premises: Customer authorizes Suddenlink and its employees, agents, contractors and representatives to access and otherwise enter the Customer's premises to install, inspect, maintain and/or make eligible, covered repair (s) and, upon the termination of Service, to remove the same from the premises. If Customer is not the owner of the property where Suddenlink will perform service visits, Customer hereby warrants and represents that Customer has obtained all necessary permissions from the owner of the property and Customer will indemnify Suddenlink from any liability arising from a breach of the representation and warranty.

Can suddenlink change?

Amendment: Suddenlink may, in its sole discretion, change, modify, add or remove portions of this Plan at any time. Suddenlink may notify Customer of any such changes to this Plan by posting notice of such changes on the Suddenlink website or sending notice via e-mail or postal mail.

Is suddenlink liable for indirect damages?

Limitation of Liability: Suddenlink shall not be liable for any damages (including indirect, incidental, punitive, or consequential damages of any kind) arising from services performed under the Plan. Amendment: Suddenlink may, in its sole discretion, change, modify, add or remove portions of this Plan at any time.

How to cancel suddenlink?

To cancel your Suddenlink plan online, visit the company’s website and log in to your account. Go to your account, where you’ll be given the option to terminate your account. To continue with canceling your plan, confirm your choice to terminate your account.

Can suddenlink be suspended?

Unfortunately, Suddenlink doesn’t currently offer this service.

Return-Policy.org