- Any original shipping and handling fees are non-refundable.
- All returns remain the responsibility of the purchaser until received by Selfie Leslie.
- Items returned that do not meet the above requirements will not be issued a refund and you will be responsible for postage back to you.
- Non-Selfie Leslie items sent to us will be donated upon receipt.
Full Answer
What is Leslie's return policy for defective items?
Whether the wrong item was purchased, it doesn't meet expectations, or is damaged or defective, we want you to know that Leslie's is committed to making it right. If you're not 100% satisfied with your order, you can return it within 30 days of purchase for a replacement or a refund (subject to the limitations below).
What is selfie Leslie’s return policy?
All returns remain the responsibility of the purchaser until received by Selfie Leslie. Items returned that do not meet the above requirements will not be issued a refund and you will be responsible for postage back to you. Non-Selfie Leslie items sent to us will be donated upon receipt.
What is Ollie's return policy?
Return Policy. Here at Ollie's, we take pride in our Good Stuff Cheap, and offer a "30 Day No Hard Time Guarantee.". If for whatever reason you’re not satisfied with your purchase, bring the item back in its original condition along with your sales receipt. As long as it’s within 30 days we’ll issue you a full refund.
What is the return policy at Levi’s?
If for any reason you’re not fully satisfied, any item purchased at Levi’s®, Levi’s® Outlet or levi.com (except customized product) can be returned for a full refund within 60 days of date of purchase, in original form of tender. A $7.50 return processing fee will be processed for mailed returns.
What is Leslie's return policy?
If you're not 100% satisfied with your order, you can return or exchange it within 30 days of purchase for a replacement or a refund, subject to the limitations below. Products being returned or exchanged must be in their original packaging and in like-new condition.
Can you return unopened pool chemicals?
Products being returned or exchanged must be in their original packaging and in like-new condition. Select chemical returns must be in their original, unopened packaging with no visible damages.
Can I return chlorine?
Products that cannot be returned because of US Department of Transportation shipping regulations include: Chlorine sticks and tablets of any kind, pre-filled chlorine packs (Pool Frog), Bromine tablets, non-Chlorine pool and spa Shock, Calcium based pool chlorine, Hydrogen based pool shock (Soft Swim C), some other ...
Does Leslie's price match Amazon?
We don't price match online retailers, as we offer value-added services in-store as part of our ongoing commitment to you.
Can you pour pool shock down the drain?
Regardless of whether the pool or spa chemicals are still good or expired, you should never discard them in the trash or pour them down a drain, a toilet, on the ground or down a storm drain.
Are pool chemicals considered hazardous waste?
MLi Environmental understands that pool chemicals are necessary to keep your pool water clean and disinfected. However, it's also important to note that they are harmful and hazardous chemicals that need to be handled and treated properly for disposal.
Does Leslie pools give military discount?
Leslie's Pool Supplies will be honoring military members and veterans during Memorial Day weekend with double it's normal discount, offering those 10% off from May 22 through 25, 2020. The deal will be available at lesliespool.com or in-store. Military.com provides discount information as a service to our members.
How long is unopened liquid chlorine good for?
All pool chemicals, aside from unstabilised liquid chlorine, are good for up to three to five years as long as they're stored in a cool and dark place away from sunlight and they're packed in air-tight containers. Granular chlorine can be re-packed to extend its shelf life.
How long are pool chemicals Good For?
3-5 yearsWhen properly stored, pool chemicals generally have shelf lives of 3-5 years. Pool chlorine is no different, though certain forms of it are more stable and last longer than others. Keeping chlorine in environments that are consistently cool, dry and dark will extend the time they remain usable.
What is the shelf life of granular chlorine?
Granular Chlorine bags absorb moisture from humid air, and bags can dissolve in 12-24 months (!). For longer term storage, re-pack into zip-loc freezer bags or buy Chlorine Granules, sold in buckets. Properly stored, pool shock has a shelf life of over 5 years.
Does liquid pool chlorine expire?
Liquid pool chemicals, on the other hand, tend to have a shorter shelf life. For example, dry pool chlorine will not expire for a long time, while liquid pool chlorine will expire quickly. If you have any pool chemicals in liquid form, they will only last up to two months before they begin to become ineffective.
In-Store Returns
Products purchased in-store or online may be returned to any Leslie's store with an accompanying receipt or packing slip and a valid ID
Online Returns
Our online returns process is designed to ensure the fastest and most accurate processing of your returns request. Online returns are subject to a $15 return shipping fee deducted from your refund amount. For oversized items requiring carrier freight returns, you will be responsible for all return shipping charges.
How to contact Leslie's for tax exempt orders?
All qualified tax-exempt residential customer transactions can be made via mail order at 1-800-537-5437 or at a store location. If you are a Leslie's Commercial Customer with a company or business that is tax-exempt, your order will be displayed without tax.
What is Leslie's responsible for?
You are responsible for, and agree to pay promptly, for all your purchases and charges to your account, including applicable taxes. In the event a check is returned or electronic payment is denied, Leslie's may impose a fee to cover the cost of any charges incurred by Leslie's. You shall be responsible and liable for any fees, including attorneys' fees and collection costs, that Leslie's may incur in its efforts to collect any unpaid balances from you. If payment cannot be charged to your credit card or a payment is returned to for any reason, including chargeback. Leslie's reserves the right to suspend or terminate your access to the Site, including your customer account.
What is Leslie's water test?
The information contained in any water test analysis provided to you by Leslie's is provided solely as a courtesy by Leslie's to its customers. Leslie's makes every effort to provide accurate recommendations based upon current ANSI/PHTA standards, but codes and regulations change and Leslie's assumes no liability for any omissions or errors in this analysis or the outcome of any project. Further, the recommendations provided to you are based on the information provided by you about your pool and its equipment and such recommendations only relate to the specific products listed on the recommendation. You must always exercise reasonable caution, carefully read the label on all products, follow all product label directions, follow any current codes and regulations that may apply, and consult with a licensed professional if in doubt about any procedures. Leslie's assumes no legal responsibility for your reliance or interpretation of the data contained in any water test analysis and makes no representations or warranties of any kind concerning the quality, safety or suitability of the information, whether express or implied, including, without limitation, any implied warranties of merchantability or fitness for a particular purpose.
Can Leslie's use comments?
Once the Comments are submitted, Leslie's may use the Comments in any fashion it deems appropriate. By using the Comments, Leslie's is under no obligation to maintain any Comments in confidence, to compensate for any Comments, or to respond to the authors Comments.
Does Leslie's endorse third party sites?
Leslie's provides links to Third Party Sites solely as a convenience to you and for no other purpose, and such links do not imply endorsement by Leslie's of the Third Party Sites. If you choose to access any Third Party Sites, you do so at your own risk and by accessing them you leave the Site.
Is Leslie's liable for delays?
Leslie's shall not be liable for delays or prevention of delivery due to unforeseen circumstances, or acts of God, which may include, but is not limited to, weather conditions, traffic conditions, and/or mechanical difficulties.
Can Leslie's suspend your account?
Leslie's may suspend or terminate your access to the Site at any time for any reason with or without notice to you. You are liable for any orders or charges you place prior to such termination.
Exchanges & Return Shipping Label (for full priced items)
Click above and be sure to have your order number and item (s) for exchange or return to get your free return label. After you have received your pre-paid shipping label from us- drop your return package at USPS in your zip code- thank you!
SALE Shipping & Return Policy
Our standard free shipping carrier is USPS for delivery to you. If you choose to return your SALE item, please do so within 7 days of receiving your order. Customer is responsible for the cost of returning SALE items and promotional items.
ONLINE RETURN POLICY
We value your support and it is our goal to make sure our customers are completely satisfied.
Shipping FAQS
Shipping on most orders to the continental United States is free for Leslie's Pool Perks Rewards members! For full details, including expedited shipping and shipping outside the continental US, check our our Shipping Rates & Policies page.
Orders & Returns FAQS
Mistakes happen, sometimes things arrive damaged, folks order the wrong thing, or the wrong item gets shipped. These situations are definitely in the minority, but if something does go wrong we will be here for you. You can call us for help with a return at 1-800-537-5437 or fill out a form at our Returns Center.
Product FAQS
In-stock products will show a green In Stock message just below the price on the product page, along with an estimate on when you would receive your product if ordered today. Products not in stock will show an estimate on how long it will take to order and ship your product.
My Account FAQS
You can find the My Account link at the top of every page. From there, "Billing & Shipping Addresses" can be found on the left hand side of the page. Then just click "Edit" under the information you would like to change and click Save Profile once you have entered the new information to update your addresses for all future orders.
RETURNS IN STORE
Items purchased online and in stores can be returned in store within the country of purchase at no cost. Find a store near you to check store hours and address information. Returns are allowed for up to 60 days after purchase. All returned items will be quarantined for 72 hours.
RETURNS WITH HAPPY RETURNS
Need a fast, easy and eco-friendly way to return? Happy Returns is as quick and painless it gets.
RETURNS BY MAIL
To return your item (s) by mail, click on the Start Your Return button below to start the process.
Exchanges & Return Shipping Label
Sale Shipping & Return Policy
- Our standard free shipping carrier is USPS for delivery to you. If you choose to return your SALE item, please do so within 7 days of receiving your order. Customer isresponsiblefor the cost of returning SALE items and promotional items. Ship to: Lesley Evers 5709 College Avenue Oakland CA 94618 We will issue a store credit for all returned SALE items. If you have questions or conce…
Online Return Policy
- We value your support and it is our goal to make sure our customers are completely satisfied. If you need to make a return and/or exchange our policy is: Please return within the first 14 days after received. (For SALE and PROMO items, please return within 7 days after received. And read above for SALE item return policy and instructions.) Returns ...
buy-now-pay-later Return Policy
- If you made a purchase with a Buy-Now-Pay-Later option such as Klarna, Afterpay, or Shoppay. There is a 5% restocking fee on all returned orders using BNPL. This is a non-refundable fee that is charged by BNPL payment providers. If you would like to avoid this fee, please pay using one of the many traditional credit or debit card options.