Full Answer
What is Amazons free return policy?
All return-eligible items, weighing under 50 lbs and sold by Amazon, have at least one free return option. You can return the item for any reason in new and unused condition for up to 30 days after purchase. How does label-free, box free returns work? Don’t worry about printing a label or packing up your item.
Can a seller really charge a restocking fee?
You aren't, not allowed to charge a restocking fee but unless, like yourself, the seller offers free shipping or something like that where returning the item equates to money lost then they seller really SHOULDN'T charge it.
Should I charge a restocking fee?
Restocking fees must be reasonable and may not be so high as to discourage customers from returning defective merchandise. Additionally, restocking fees must be related to the actual cost of restocking the item.
Does Amazon return their fees on returned items?
The FBA returns processing fee applies to customer-returned products sold on Amazon in certain categories for which Amazon offers free return shipping. Returns processing fees are charged for each item returned in the Apparel and Shoes categories. We do not charge returns processing fees for items returned in Watches, Jewelry, Luggage, Handbags & Sunglasses.
Does Amazon charge restocking fee for return?
Items returned in original condition and within policy cannot be charged a restocking fee. You are not required to accept returns beyond the return window....Guidelines for charging restocking fees.Return RequestRestocking FeeThe buyer returns a book within the return window with obvious signs of use.Yes. Up to 50% of item's price.9 more rows
Do Amazon sellers have to pay for returns?
In some circumstances, Amazon allows sellers to charge customers a restocking fee when an item is returned....Return RequestRestocking FeeThe buyer receives a used or damaged item.No restocking fee. The seller can file a claim with the carrier or insurance company, if they purchased insurance.9 more rows•Mar 15, 2021
Does Amazon have a restocking fee?
How Much is the Amazon Restocking Fee? The Amazon restocking fee is calculated based on the cost of the item. Depending on the type of item and how it was returned, the percentage you can charge for a restocking fee varies from 20% to 100% (although not many cases qualify for that full 100%).
Can a seller charge a restocking fee?
"At many retailers, restocking fees are allowed as long as the fee is clearly disclosed and as long as it isn't charged if you're returning an item because of a defect or missing part, or because it wasn't what you ordered."
Do all Amazon sellers offer free returns?
Selling partners are required to have return policies that are at least as favourable as the Amazon return policies and for Fashion items to follow Amazon's Free returns on Fashion items policy. Therefore, selling partners who sell Fashion items are required to offer free returns.
Can an Amazon seller refuse a return?
Sorry but you can not refuse a return. The buyer can return anything for any reason they want. You MUST accept all returns. You can charge a 20%-50% restocking fee depending on the condition of the item once it arrives to your location.
How do I avoid restocking fee?
The best way to avoid a restocking fee is to find out the policy before making a purchase. Check with the retailer or seller about the following points: How long you have to return your purchase without any financial penalties.
Why is my Amazon return not free?
If you return an item using the return label provided in the Returns Center and the reason for return isn't a result of an Amazon.com error, the cost of return shipping will be deducted from your refund. You'll be charged a single flat fee for each return shipment, plus a smaller fee for each item in that shipment.
How does a restocking fee work?
A restocking fee is a fee charged to a customer when merchandise is returned for a refund.
Why do I have to pay a restocking fee?
Why do many honest companies charge restocking fees? The reason is simple: to keep costs (and thus prices) down when dealing with the return of items that are not defective. There are a lot of costs associated with processing an order.
Does Amazon Prime still have free returns?
Are there free returns on Amazon Prime? Most items delivered within the US qualify for free returns. To confirm that an item qualifies, you can look to see if it has "Free returns" listed next to the price.
Who pays for free returns on Amazon?
– You have 30 days from date of delivery to return items for free for a full refund if the item is defective, damaged, or the incorrect product. – Items must be sold and/or fulfilled by Amazon directly, otherwise the customer has to pay for return shipping, MAYBE.
How are returns handled on Amazon?
Amazon has a fairly generous return policy, as its millions of loyal customers know. The company allows customers to return orders within 30 days of receipt; as long as they're unopened, customers get a full refund processed in two to three weeks. All items shipped in November and December can be returned until Jan.
Returns
To ensure a consistent experience for customers, Handmade Makers must match or exceed Amazon’s return policy, which states you must accept returns within at least 30 days of receipt of purchase.
Refunds
A refund should be processed when you have received a return from a buyer or you have made arrangements to refund a purchase. You are not required to issue a refund until the item is returned to you for inspection, prior to issuing the refund.
Restocking fees
If a customer returns one of your products, you have the right to charge a restocking fee based on the reason for return, which is a percentage of the item’s price according to the Restocking Fee guidelines.
Cancellations
You can determine the terms under which customers can return products or cancel items that are customized or made-to-order.
Rate cards
Use the size tier of your product to determine which rate card applies.
Fee example
The example is a t-shirt with an outbound shipping weight of 6.1 ounces. If the customer decides to return this item, you will be charged a returns processing fee of $2.23.
Tools
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What is restocking fee?
A restocking fee is a percentage of the item's price, depending on the type of item and its condition upon return (Item price does not include shipping costs). You can calculate the restocking fee and deduct it from the refund that you issue to your customer, resulting in a partial refund.
Why does the buyer refuse delivery?
The buyer refuses delivery due to visible damage incurred during shipping or caused by the carrier.
Can you return a DVD in the return window?
The buyer returns a CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record within the return window that has been opened (taken out of the plastic wrap).
Can a seller file a claim with the insurance company?
No. The seller can file a claim with the carrier or insurance company, if they purchased insurance.
How Can I Protect Amazon Return Scammers?
In an attempt to defend themselves from customers with shady or bad intentions, a few Amazon sellers take photos or videos of their goods , especially expensive ones, before dispatching them. In addition, it serves as evidence to prove that they shipped the product properly if a customer claims that they haven’t received the order and asks for a full refund.
How Are Amazon Refunds Processed?
When a customer returns your item, the refund that they receive depends on three aspects:
How To Issue A Return Request?
Amazon sellers can take different actions on return requests with the help of the Manage Returns option.
What To Do Prior To Processing A Refund?
When a customer asks for a refund, there are several aspects Amazon recommends you to do before processing the refund:
Refunds
A refund is a customer credit for all or part of the cost of a purchased item. In some cases, we issue customers a “returnless refund.” This means that the customer is not required to send the item back to the fulfillment center. Some items that are not eligible for return may be eligible for a refund.
Returns
A return is an item a customer sends back to a fulfillment center. We evaluate the condition of each returned item. If we determine that the item is sellable, we return it to your inventory. If we determine that it is unsellable (defective or damaged, for example), we assess who caused the damage.
Reimbursements
When Amazon refunds a customer for your FBA order, we debit your seller account for all or part of the refund value. For more information about reimbursements related to customer returns, go to FBA inventory reimbursement policy: Customer return claims.
Replacements
Amazon may also issue replacements to customers returning FBA items. If we do, Amazon will ship a new item from your inventory free of charge to a customer. Note that:
Return Authorization
Amazon automatically authorizes US return requests that fall within Amazon’s return policy, including items where selling partners filed requests to exempt SKUs from the Prepaid Return Label program. Return requests that are out-of-policy or category-exempt will be sent for manual authorization.
Prepaid return labels
Amazon automatically enrolls US selling partners in the Prepaid Returns label program. In this program, Amazon provides buyers with prepaid return shipping labels on your behalf through Use Buy Shipping Services.
Return labels for exempt items
The SKU exemptions filed by the selling partners will be automatically authorized, and will continue to be exempt from the Prepaid Returns label program, and you will have the option to upload a merchant paid label. Go to Return Settings in Seller Central to select the return label you want to provide for exempt items.
Manage seller-fulfilled returns tool
You can respond to return requests in several ways in the Manage Seller Fulfilled Returns tool. It includes viewing order level refunds issued to the buyer. Below are the different tabs you can find on the Manage Seller Fulfilled Returns tool:
Where's My Refund?
When returning an item, you have the option to choose your preferred refund method in the Online Returns Center.
How Refunds Are Issued
Once we issue your refund, it may take additional time for your financial institution to make funds available in your account. See the following table for more details.
Gift Returns
The type of refund or credit a gift recipient receives depends on how the giver purchased the gift and how the recipient returns the gift. For more information about gift refunds, go to Return a Gift.
