RETURN POLICY
- All exchanges for items must made within 14-days of receipt.
- Call customer service at 855-707-0202 or email us at crystalpalace@crystalpalacenj.com to obtain authorization for return.
- Special orders & Import orders may NOT be exchanged or canceled. ...
- The customer will be responsible for returning merchandise at their cost.
Full Answer
What is the return policy for Swarovski masks?
The company's return policy covers all online items except gift cards. Due to hygiene reasons, returning unpacked Swarovski masks is also unacceptable. Can You Exchange Your Items?
Can I exchange my Swarovski Optik product?
An exchanged or new item (s) will not be sent to you unless a new order is placed via the Online Shop. Thanks to the high standard of quality and first-class workmanship, SWAROVSKI OPTIK Products are virtually maintenance and repair-free.
Is it legal to use swarovski products for commercial use?
Any commercial use is forbidden without prior written permission from Swarovski. SWAROVSKI and the SWAN logo are, among others, registered trademarks of Swarovski AG. The Swarovski Group monitors the use of its trademarks and will take adequate measures to enforce against any form of intellectual property infringements.
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What is the return policy for Swarovski?
Swarovski's top priority is our customer satisfaction. You may return your online order up to 14 days after receipt (with the exception of Gift Cards and Swarovski Masks if unpacked due to hygienic reasons).
Does Swarovski offer free returns?
Swarovski offers a fair return policy for their online purchases. You may return your unwanted items for any reason within 14 days of receiving your parcel.
Is Swarovski lifetime warranty?
For Swarovski in the US and the Swarovski Online Shop in the US, a one-year warranty is offered for Swarovski Jewelry and Accessories and a two-year warranty for all other products. ANY WARRANTY IMPLIED BY STATE LAW ON THIS PRODUCT IS ALSO LIMITED IN DURATION TO THE LENGTH OF THIS EXPRESS WARRANTY.
Are Swarovski jewelry worth it?
Swarovski exists in a very well-chosen spot in the jewelry market. They offer excellent quality man-made crystals and gemstones that are very good at imitating natural diamonds and gemstones while coming at a fraction of the price.
How long do Swarovski returns take?
Once your online return has been processed, you will receive a return confirmation email and the refund will be processed. Refunds can take up to 10 working days to show on your account.
Can Swarovski be exchanged?
within 14 days of notifying Swarovski of your intent to return items. If you choose to take advantage of this return policy, Swarovski will refund the full cost of your order once the items have been received. You may also return goods in accordance with any rights you may have as a consumer under applicable law.
Will Swarovski replace missing crystals?
For the entire range of branded products purchased from authorized Swarovski retailers, Swarovski guarantees a repair, replacement, or substitution (this applies to jewelry only) for damages not covered under the terms of the Swarovski warranty policy.
Can you fix broken Swarovski crystal?
Swarovski makes very fine crystal and over the years I could fill a zoo with Swarovski Glass Animals I have repaired. I recently restored a pair of Swarovski Crystal Birds. Swarovski crystal repairs are generaly simple reglues.
Can Swarovski be resold?
Like any numbered or limited edition item, a certificate of authenticity is integral to resale value. The number on the certificate must match the number on crystals precisely. Like original packaging, there is no substitute or replacement.
Is Swarovski considered luxury?
Yes, definitely. The great thing about Swarovski is that there is something for every price range. I have a gorgeous pair of earrings from them that only cost me $30 at a high end department store. Those earrings were sitting right next to a $400 tiara.
Why is Swarovski so expensive?
If Swarovski is more or less a glass, then why is it so expensive? Well, this is because of the production process and precision required in creating a Swarovski crystal.
Are Swarovski crystals cancerous?
Some Swarovski crystal and Miyuki glass enamel finish products sold by Caravan Beads may contain chemicals known to the state of California to cause cancer, birth defects or other reproductive harm.
Can Swarovski be resold?
Like any numbered or limited edition item, a certificate of authenticity is integral to resale value. The number on the certificate must match the number on crystals precisely. Like original packaging, there is no substitute or replacement.
Is Swarovski diamond or crystal?
Swarovski is a brand name for a range of precision-cut crystal glass which is made only by its producers in Austria. They do not occur naturally in the Earth.
How can you tell if Swarovski is real?
Check for the official Swarovski seal Every tag or sticker comes with a unique 16-digit identification code. It can be easily verified for at www.swarovski.com/crystals for authenticity. Further, the seal hologram effect that Swarovski has incorporated not only combats counterfeits, but also enhances security.
How to get a return label for Swarovski?
STEP 1: To register your return, please go to returns.swarovski.com to get your return label / QR Code. STEP 2: Enter your online order number and email address and follow the instructions to complete the return registration and receive your unique QR code or return label. STEP 3:
What is the step 3 of the checkout process?
Gift Cards are entered on step 3 of the checkout process and are considered to be a form of payment. If the gift card is not accepted, please check the following: - The 16 digit gift card number is entered correctly. The correct PIN number has been applied. You are not entering a money off or discount voucher code.
Is Swarovski jewelry easy to order?
If you're waiting for a new jewelry release, Swarovski’s pre-order process is easy. The checkout process looks the same as a regular Swarovski order, and you'll be notified when the order is ready to be shipped.
Will pre-orders be shipped?
No, as soon as one or more products are available from one order they will be shipped. That is to say, in-stock items from the current collection will be shipped first; the pre-order will be shipped later once the item is in stock.
Can you return items in a Swarovski box?
For items which come in a single box (“normal set”), if you wish to return any of the items within the normal set, you will have to return all the items that were part of the normal set. Swarovski will not accept returns of individual items within the normal set and will only accept returns of the entire normal set.
How to return a Swarovski order?
Items purchased on the Swarovski website can be returned via mail. To return your order, take these steps: Provide your online order number and email address and follow the next steps to complete the return registration.
Can you return items from a bundle?
If you got a discount for purchasing items with a minimum order total, take note of the following: You may return any item from the bundle.
How long does it take to cancel a Swarovski purchase?
Right to cancel the purchase. You may cancel this purchase for any reason up to two weeks following your receipt of the ordered products. If you cancel this purchase, Swarovski will, upon receipt of the returned products, refund or credit any payments you have made for the ordered products.
How long is the warranty on Swarovski?
For Swarovski in the US and the Swarovski Online Shop in the US, we offer a one year warranty for Jewelry and Accessories and a two year warranty for all other products. ANY WARRANTY IMPLIED BY STATE LAW ON THIS PRODUCT IS ALSO LIMITED IN DURATION TO THE LENGTH OF THIS EXPRESS WARRANTY. Some states, including New Jersey, do not allow limitations on how long an implied warranty lasts. Accordingly, if you live in these states, the above limitation on implied warranties does not apply to you.
What is Swarovski Crystal Business?
Swarovski Crystal Business (Swarovski) defines its basic principles to conduct business in a lawful and ethical manner and to support the right of all individuals to be free from slavery in the workplace.
What is the content of Swarovski?
Content included on or comprising the Website, including information, data, software, photographs, graphs, videos, typefaces, graphics, music, sounds and other material (collectively "content") are protected by copyrights, trademarks, patent or other proprietary rights. All content is copyrighted as a collective work under the U.S. copyright laws and Swarovski owns, to the fullest extent allowed by such laws, the copyright in the selection, coordination, arrangement and enhancement of such content. Except as expressly authorized or licensed, you may not copy, modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale, lease or rental of, create derivative works from or in any way exploit any of the content, in whole or in part.
Can you return items in a Swarovski box?
For items which come in a single box (“normal set”), if you wish to return any of the items within the normal set, you will have to return all the items that were part of the normal set. Swarovski will not accept returns of individual items within the normal set and will only accept returns of the entire normal set.
Does Swarovski accept orders?
Any orders placed by you on this Website constitute a binding offer by you to conclude a purchase with Swarovski. The binding purchase agreement comes into existence only when Swarovski accepts your order on the Website by sending you an e-mail or written communication, or by shipping the products ordered.
Does Swarovski sell to adults?
Swarovski only sells products to adults through the Website who can purchase its products using an approved method of payment, which Swarovski, in its sole discretion, may change from time to time. By purchasing a product using the Website, you represent to Swarovski that you are an adult and that you are authorized to make the purchase using the payment information you provide. When you use this Website, you are responsible for maintaining the confidentiality of your access information and for restricting access to your computer. You agree to accept responsibility for all activities that occur on your computer relating to any use of the Website or any purchase of Swarovski's products through your computer.#N#Pre-Orders
Returns and repairs
SWAROVSKI OPTIK's top priority is to satisfy all its customers. Items purchased in the Online Shop may be refunded up to 14 days after their receipt. Unfortunately, no returns will be accepted after this date. It is currently not possible to exchange a product online for a new or different item in one transaction.
FOR SWITZERLAND
All products purchased from the Online Shop may not be returned at local SWAROVSKI OPTIK retailers. Please note that our policy is to credit your credit card for returned products. An exchanged or new item (s) will not be sent to you unless a new order is placed via the Online Shop.
Returns and repairs
SWAROVSKI OPTIK's top priority is to satisfy all its customers. Items purchased in the Online Shop may be refunded up to 14 days after their receipt. Unfortunately, no returns will be accepted after this date. It is currently not possible to exchange a product online for a new or different item in one transaction.
FOR SWITZERLAND
All products purchased from the Online Shop may not be returned at local SWAROVSKI OPTIK retailers. Please note that our policy is to credit your credit card for returned products. An exchanged or new item (s) will not be sent to you unless a new order is placed via the Online Shop.
How long does it take to return a Swarovski gift?
If you are not completely satisfied with a Swarovski purchase or gift for any reason, you have the right to return the products within 30 days from receipt of your order.
What is a gift receipt for Swarovski?
The purchase or delivery receipt, gift receipt, certificate of authenticity from Swarovski or an authorised Swarovski retailer serve as proof of purchase of the product; all owners of the product should retain the receipt or the certificate of authenticity in case they have a claim under this warranty.
Is Swarovski responsible for any breach of the Terms and Conditions?
You understand that you are solely responsible for (and that Swarovski has no responsibility to you or to any third party for) any breach of your obligations under the Terms and Conditions and for the consequences (including any loss or damage which Swarovski may suffer) of any such breach.
Can Swarovski be modified?
Swarovski may at any time, temporarily or permanently modify or interrupt, all or part of the Website in order to perform maintenance work and/or make improvements and/or changes to the Website. Swarovski is not liable for any modification to or suspension or interruption of the Website.
Does Swarovski make warranties?
Swarovski provides no warranty as to the accuracy of the content on the Website, nor does it warrant that such content is error free or reliable or that your use of the content will not infringe the rights of third parties. Swarovski does not warrant that the functional aspects of the Website or its content will be error free or that the Website, its content or the server that makes it available are free of viruses or other harmful components. If your use of the same results in any damage or the need for servicing or replacing property, material, equipment or data, Swarovski is not responsible in any way for those costs. Swarovski makes no warranty regarding the Website’s content, software, text, downloads, graphics or links, or any results from using the Website and you bear the entire risk of the completeness, accuracy or usefulness of any content on this Website. Swarovski reserves the right to withdraw any content from the Website at any time and for any reason. Removal may be immediate and without notice. You confirm that Swarovski is not liable to you or any third party for any such withdrawal.
Can you return a defective item?
Returns of defective items are limited to defects not caused by accident, misuse, abuse, modification, attempted repair, negligence after purchase, ordinary wear and tear and/or failure to follow the product’s Care Advice. Returns that are damaged or soiled may not be accepted and may be returned to you.
Is Swarovski responsible for passwords?
Furthermore, you must notify us immediately of any unauthorized use of your password or account. Swarovski shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this paragraph.
