The Black Tux authorizes you to have a tailor make adjustments to the garments, provided that you do not wish to return or exchange the items. We will refund your account for up to $15 of alterations per garment, as specified in the receipt from the tailor. All alteration receipts must be provided within 30 days of your event date.
Full Answer
How do I return to black tuxedo?
Returns: To return your rental, just pack everything back into the original box. Then peel off the shipping label along the perforated edge to reveal the prepaid return label underneath and take the box to your nearest UPS location.
How long do I have to return black tux?
If you are not completely satisfied with any item you purchase, you may return or exchange such item within thirty (30) days from the delivery date of your purchase. Any item you return to us must be unaltered and unworn and must include the packing slip and the original clothing tags still intact.
What happens if you don't return rental tux?
Return or Drop Off There is a $20 Late fee per day if the tux is not returned by the return date.
What happens if you return a rental suit late?
Customers who wish to rent formalwear must enter into a rental agreement, which imposes a late return fee of $20 per day when a customer returns a garment after the scheduled due date. Plaintiff Anthony Smith claims these Men's Wearhouse late fees are void and unenforceable under California law.
What happens if a tux doesn't fit?
If anything doesn't fit to your preference, feel free to contact our Customer Experience Team at 1-844-726-4889 or help@generationtux.com. There's no need to take something off the rack to try on your suit or tuxedo.
What happens if you stain a rented tux?
Our dry cleaners and tailors can fix small stains and minor damages. Our Damage Waiver covers these minor incidents. If the damage done to the item prevents the item from being rented again, you could be charged a Damage Item Fee.
Can you return a tailored suit to Men's Wearhouse?
If you are not completely satisfied, you may return or exchange your purchase within 90 days from the original date of purchase (returns after 90 days are eligible to receive an in-store credit only). Returns of custom orders may be subject to separate terms, provided at the time of custom order placement.
Can I alter black tux?
The body of the jacket, pants, vest, and shirt cannot be custom altered or tailored in any way. Permanent alterations, such as cutting fabric, will cause the garment to be unusable and could result in a damage fee. Purchased items: If you have purchased your items, feel free to tailor your items to fit you best.
What should I wear to fit a tux?
0:072:19Tuxedo Fit Tips - YouTubeYouTubeStart of suggested clipEnd of suggested clipThe shirt collar should fit snug but not too tight around the neck where you have about an inch playMoreThe shirt collar should fit snug but not too tight around the neck where you have about an inch play with your finger the bow tie should fit comfortably around the neck.
What is the difference between a tux and a suit?
The biggest difference between and tuxedo and a suit is the presence of satin. Tuxedos have satin details such as satin faced lapels, satin buttons and a satin side-stripe down on the pant leg. Suits typically do not have any of these features.
Will Men's Wearhouse measure you for free?
You can have professional measurements taken free of charge at any of our over 700+ locations nationwide. To be connected to the Men's Wearhouse nearest you, please call 1-800-776-SUIT(7848), or click here to access our Store Locator.
How much does it cost to buy a tuxedo?
Average Price of a Wedding Tux Buying a tux may cost you more upfront—upwards of $500 to $1,000—but if you plan to wear it to formal events often, it may be a worthwhile investment.
How far in advance should I get a tux?
Usually 2-3 weeks before the wedding is ideal so that the least amount of growth remains. “Is there a second fitting involved?”You bet! The tuxedos are typically in store 2-3 days before the wedding, however, during peak seasons it could be 1-2 days before.
How long does a tux take to come in?
After you finalize your order, your tuxedo will arrive on your doorstep a full 14 days before your event. Unlike in-store rentals, our online services offer free shipping, customer support, and flexible return. Generation Tux gives you three days to ship your tux back.
How do I contact a black tux?
For All Other Inquiries If you're looking for help with an order or have a question about our service, please visit our help center, email support@theblacktux.com, or call us a 1-888-717-1588 Monday-Friday between 6-6 PST, Saturday-Sunday between 8-4 PST.
How long does it take for a distribution to process a return?
Please note that Distribution checks in and inspects all returned items within 1-2 business days. Exchange orders are then processed and shipped within 1 business day with priority service at no cost to the customer.
How long does it take to get a refund from PayPal?
Refunds are then issued within 5-7 business days and are applied to the same form of payment used when placing the original order. Depending on the card issuer it can take 1-3 business days for a credit to post once a refund has been issued. PayPal credits are available immediately or once the refund has been issued.
Do we accept returns on international orders?
We accept returns on international orders. Customers are responsible for shipping charges when mailing a return. Enclosed must be a completed Return/Exchange Form indicating your request for a Refund, Exchange, or Store Credit.
Do you need to send images when submitting a return request?
You will be required to send images when submitting your return request. Complimentary return shipping labels are only provided once your return request is created. Once the faulty item has been checked in and inspected a replacement will be sent. INTERNATIONAL.
How long does it take to return a rental to Black Tux?
Unreturned Fees: All rental orders must be shipped back to The Black Tux no later than 3 days following your event date. Any Products not marked shipped within 3 days of your event shall be deemed as needing a rental extension. A rental extension fee of sixty dollars ($60.00) will be charged to the payment card used to pay the rental. If you do not return the rented item (s) within twenty-one (21) days from your event date your items will be considered unreturned and The Black Tux will charge your payment card for the retail value of your items, retail value set on the site, plus applicable sales tax.
What is a black tux rental agreement?
(“The Black Tux,” “we,” or “us”), establishing the terms and conditions under which you will rent tuxedos, suits, accessories, and other items (each a “Product” or “Products”) and receive related services from us through our website at www.theblacktux.com.
What is the black tux waiver?
Damages: When you rent Products from The Black Tux, an Accidental Damage Waiver is added to the cost of your order. This waiver covers only damages that can be repaired through normal dry cleaning or minor tailoring. If we determine that a rental Product is damaged beyond repair, or if a rental Product is not returned, you will be charged an Unreturned Fee for the item. Unauthorized alterations made to a Product will result in an additional charge to return the Product to its original size.
How to return a rental from UPS?
Returns: To return your rental, just pack everything back into the original box. Then peel off the shipping label along the perforated edge to reveal the prepaid return label underneath and take the box to your nearest UPS location. We do not ship outside of the contiguous US, nor do we permit orders to be returned from outside of the contiguous US. If your destination event order is returned from Alaska, Hawaii, or an international country, we do not reimburse for extra shipping costs and international shipping costs. Returning your order from an international country will incur a late return fee as customs delays the return of your rental.
What to do if you lose your return packaging?
Lost Return Policy: If you lose the Return Packaging, you should access your account and reprint the return label.
Can you change the length of a black tux?
Tailoring/Adjustments: The Black Tux authorizes you to have a tailor make minor adjustments to the jacket sleeve length and/or pant length, provided that you follow our Rental Tailoring Instructions. After the altered Product is returned and we determine that you followed the Rental Tailoring Instructions, we will refund your account for the cost of such alterations, as specified in the receipt from the tailor, up to $15 per garment (jacket and pant only). A photo of all alteration receipts must be sent within 30 days of your event date. You may use this form to submit the request.
Is the black tux easy to deal with?
It was super easy to deal with. Although in the end I just had a few issues - they were solved immediately and simply. If I wasn't already married I would use The Black Tux for my wedding.
Is Tuxes a good company?
Excellent customer service. Tuxes are beautiful and well made. Shipping is quick and packaged well. LOVE this business! This is our third time and we continue to be amazed at the quality and service.
Is the Black Tux good?
The Black Tux was amazing. Everything was simple, seamless, and of outstanding quality. The fact that you can even have the suit sleeves adjusted was just icing on the cake. All of my groomsmen loved their suits (as did I), and I would highly recommend the service to anyone!
