fitbit sense return policy

Full Answer

What is the return policy for Fitbit products?

For countries that have products available through the fitbit.com store, purchases are covered by our return policy. To view the return policy for your region, see our Return Policy and Warranty. At this time, we don’t offer exchanges. If you purchased your Fitbit device or accessory elsewhere, contact the retailer to find out the return policy.

How do I get a refund for my Fitbit device?

To qualify for a refund, all the following conditions must be met: A return authorization must be requested from our customer service team within 45 days of your purchase date. To request a return authorization, please contact Customer Service here. You must return the Product to Fitbit to receive a refund.

What is the warranty for Fitbit products?

An extended warranty called the Fitbit Protection Plan (FPP) is available for purchase with certain Fitbit products purchased in the United States from fitbit.com. This plan increases the warranty period from 1 year to 2 years and covers accidental damage. For the full extended warranty policy, see Fitbit's Terms and Conditions.

How do I get help with my Fitbit device?

For questions and troubleshooting assistance for your Fitbit device, visit our help site. If your device is found to be defective within the warranty period, it may be eligible for replacement. For our full warranty terms and conditions, see our Return Policy and Warranty. Australia customers, click here.

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Can I return Fitbit sense?

If you are unsatisfied with your purchase from Fitbit.com for any reason, you have 45 days from the date of purchase to request a full refund.

How do I return my Fitbit for a refund?

To qualify for a refund, all the following conditions must be met:A return authorization must be requested within 45 days of your shipment date. ... You must return the Product to Fitbit to receive a refund. ... The return authorization number must be included along with your returned product.

How long is the warranty on the Fitbit sense?

one-yearImportant Fitbit warranty information Fitbit offers one-year limited warranty to the original purchaser of a Fitbit product, guaranteeing that their products will be free from defects in materials and workmanship under normal use for a one-year period.

How do I return an item to Fitbit?

If you purchased your Fitbit device or accessory elsewhere, contact the retailer to find out the return policy. Customers in the United States can initiate a return with our return tool. Customers in other countries should contact Customer Support for help.

How much is the Fitbit refund?

$299As part of its recall, Fitbit is offering affected users a full refund of the original MSRP for the Ionic smartwatch. That means users will get $299 back for their defective watches.

What Fitbit is being recalled?

Devices affected: This recall involves only the Fitbit Ionic smartwatch. The device has a 1.4-inch color LCD screen and a polyurethane band. To identify the model, look for the model number (FB503) on the back of the device under the “CE” mark and above the clasp near where the band attaches.

Does fitbit sense come with warranty?

No, a replacement Fitbit does not come with its own warranty. Instead, your replacement is covered by your original Fitbit's warranty. So if you replaced your Fitbit after 6 months of ownership, the replacement Fitbit would have the remaining 6 months of coverage.

Will Fitbit replace a replacement?

Any replacement Product will be warranted for the remainder of the original Warranty Period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law. To obtain warranty service, you must have a return authorization.

How long do Fitbits last before breaking?

On average, a Fitbit will last somewhere between one and two years if it is kept in excellent shape. But with normal use, they last about 16-18 months. The quality of the Fitbit's hardware, water resistance, frequency of cleaning, battery health, reset frequency, and which Fitbit model you buy.

Can I return Fitbit to Costco?

With few exceptions, Costco has a 100% satisfaction guarantee. Simply bring the product to any Costco warehouse and our Member Services Team will be happy to assist you*. It helps if you have the receipt or original product packaging, but it may not be necessary to process your return.

How long will Fitbit refund take?

3-6 weeksUser FAQs. How do I get my refund? To apply for your refund, visit our refund registration page to begin the refund process. After you complete the registration process, you'll get your refund in 3-6 weeks.

How can I replace my Fitbit for free?

Once you submit a warranty claim, Fitbit will either repair or replace your device.Repair the Product at no charge, using new or refurbished replacement parts.Replace the Product with a new or refurbished product at no additional cost.

Can I exchange my Fitbit?

Any replacement Product will be warranted for the remainder of the original Warranty Period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law. To obtain warranty service, you must have a return authorization.

How long did Fitbit refund take?

You will get a USD $299 refund You need to register and, once your account is verified, will receive payment via your choice of Mastercard Debit Card or Paypal. One further wrinkle is that non-US customers are at the mercy of local exchange rates. The refund will take three to six weeks to arrive.

What Are the Terms of the Fitbit Return Policy?

If you are unsatisfied with your Fitbit in any way, you are eligible for a full refund under the following three conditions:

Where Do You Find Your Return Authorization Number?

You will receive a return authorization number after you initiate the process. The procedure for acquiring one depends on your location:

How To Return Your Fitbit

As an individual brand, Fitbit does not operate any retail locations, which means you cannot return your Fitbit in person. Fitbit offers a number of options for opening a return order, and in every case, you must ship it back to the company. Here’s how to do so:

Do You Need a Receipt?

No—purchases made directly from Fitbit are tracked using an order confirmation number and your ZIP code. You don’t have to provide any additional proof of purchase.

Does Fitbit Offer Full Refunds?

Yes—if you meet the conditions of the Fitbit return policy, you will be eligible for a full refund on your purchase.

Does Fitbit Offer an Extended Holiday Return Policy?

Yes—purchases made in November or December may be returned by January 31 of the following year or within 45 days from the date of purchase (whichever period is longer).

Are There Exceptions to the Fitbit Return Policy?

Not all fees or conditions are eligible for a refund under the Fitbit return policy. Review the following terms to ensure you qualify:

How long do you have to return Fitbit?

If you are unsatisfied with your purchase from Fitbit.com for any reason, you have 45 days from the date of purchase to request a full refund. You may return any Product (as defined below) purchased on Fitbit.com in accordance with the terms below, excluding subscription purchases such as Fitstar and Fitbit Premium.

How long is the Fitbit warranty?

Fitbit warrants to the original purchaser that your Fitbit-branded device and Fitbit-branded device accessories (collectively, the "Product") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in ...

Does Fitbit warranty apply to scratches?

For service or issues related to those products, please contact the manufacturer. This warranty does not apply to a Product or part of a Product that has been serviced, altered, refurbished, or modified by anyone who is not authorized by Fitbit, nor does it apply to any cosmetic damage such as scratches and dents.

Is Fitbit a non-refundable purchase?

Fitstar purchases are final and non-refundable. See the Fitstar Terms of Use for more details. Fitbit Premium purchases are subject to the terms specific to Fitbit Premium. See those terms for more details.

Is shipping and handling charge refundable?

Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable. You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned Product (s) while in transit back to Fitbit. If you return Product to Fitbit (a) without a return authorization ...

Can Fitbit be lost during warranty?

It is likely that such data, software, or other materials will be lost or reformatted during warranty service, and Fitbit will not be responsible for any such loss. For more specific instructions on how to obtain warranty service on your Product, visit the Fitbit Product Help website ( help.fitbit.com ).

How long is the warranty on Fitbit?

Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are new (the "New Product (s)") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is two (2) years from the date of purchase (the "New Product Warranty Period").

How long is a replacement warranty?

Any replacement Product will be warranted for the remainder of the original Warranty Period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law.

Does Fitbit have a warranty on refurbished devices?

LIMITED PRODUCT WARRANTY FOR REFURBISHED PRODUCTS. Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are certified refurbished by or on behalf of Fitbit (the "Refurbished Product (s)") shall be free from defects in materials and workmanship under normal use for a period of ninety (90) ...

Does Fitbit have warranty?

Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. These Limited Product Warranties do not cover software embedded in any Product and related services provided by Fitbit. See the Fitbit Terms of Service for details of your rights with respect to use of the software and related services.

Do you have to deliver Fitbit to the address?

You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Fitbit. As may be required by applicable law, Fitbit may require you to furnish proof of purchase details and/or comply with other requirements before receiving warranty service.

Is Fitbit responsible for lost data?

It is likely that such data, software, or other materials will be lost or reformatted during warranty service, and Fitbit will not be responsible for any such loss.

Is shipping and handling charge applicable to Fitbit?

Shipping and handling charges may apply except where prohibited by applicable law. These Limited Product Warranties are valid only in the jurisdictions where the Products are sold by Fitbit itself or through its authorized reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions. ...

How long is the warranty on Fitbit?

Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are new (the "New Product (s)") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is two (2) years from the date of purchase (the "New Product Warranty Period").

Can Fitbit be repaired?

Therefore, goods presented for repair may be replaced by refurbished goods of equivalent type rather than being repaired. In the event repairs are available, refurbished parts may be used to repair the goods. Repair or replacement of goods which are capable of retaining user-generated data may result in loss of that data. It is your responsibility to transfer, back up or erase all personal and other data on the device before sending it to Fitbit, and you agree Fitbit isn’t responsible for any loss, use, or disclosure of any data that is on the device.

Does Fitbit have a warranty?

Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. This Limited Product Warranty does not cover software embedded in any Product and related services provided by Fitbit. See the Fitbit Terms of Service for details of your rights with respect to use of the software and related services.

Limited Product Warranty

Remedies

• If such a defect arises and a return authorization request is received by Fitbit within the applicable Warranty Period, Fitbit will, at its option and to the extent permitted by law, either (1) repair the Product at no charge, using new or refurbished replacement parts or (2) replace the Product with a new or refurbished Product. In the event of su...

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How to Obtain Warranty Service

Exclusions and Limitations

Implied Warranties

Limitation of Damages

Governing Law