How do I get a warranty on my Sweetwater gear?
To obtain our warranty service, you will need to send your gear directly to Sweetwater, not the manufacturer. Just as is the case when you send a product to a manufacturer for repair, you will be responsible for paying all shipping costs — both the cost of shipping your items to Sweetwater and the cost of Sweetwater shipping them back to you.
How do I make a return or exchange with Sweetwater?
To make a return, please first call your Sweetwater Sales Engineer to arrange for an RA (Return Authorization) number. Next, to ensure your exchange or credit is processed as quickly as possible and to help you avoid a return adjustment, please follow the below checklist:
What is the return policy for items purchased with free shipping?
If your purchase was eligible for free shipping, the shipping cost will be deducted from your credit or refund. For items purchased that were marked as "used" that malfunction or fail, they may be returned within 90 days of purchase only if they malfunction or fail and haven't been abused or misused.
Is the Sweetwater total confidence warranty a no-fault warranty?
The Sweetwater Total Confidence Coverage™ Warranty is NOT a "no-fault" warranty. We’re going to do our best to take care of you, but coverage applies only if your product malfunctions under normal operating conditions.
What is the return policy at Sweetwater?
"No Hassle" Return Policy: If you are not satisfied with any new product, for any reason, you may return it for a refund of the purchase price or an in-house credit, or you may exchange for another product within a fair amount of time from the shipping date (usually 30 days).
Does Sweetwater do free returns?
Sweetwater's standard return policy applies to all new purchases. If any product doesn't live up to your expectations—for any reason whatsoever—you are free to return it within 30 days of purchase. The item must be returned in as-delivered condition, complete with all documentation, accessories, and packaging.
Is Sweetwater owned by Guitar Center?
No, Sweetwater is not owned by Guitar center. Guitar Center is owned by Ares Management, whereas Sweetwater is majority owned by Providence Equity Partners with founder Chuck Surack owning the remainder of the company after selling over half of his stake in July of 2021.
Can you return Sweetwater to Guitar Center?
Return Policy This is especially true when you're ordering a guitar online since you won't be able to feel it in your hands and play it before your buy, like you would when buying in a store. Sweetwater and Guitar Center both offer excellent return policies when shopping for musical instruments.
What is Guitar Center's return policy?
45 DAY SATISFACTION GUARANTEE If you're not satisfied, neither are we. If for any reason you're not completely satisfied with your purchase, simply return it in its original condition within 45 days of purchase (see exceptions below) and we'll give you a full refund. It's that simple.
Does Sweetwater have a restocking fee?
Items should be returned in their original packaging. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). All returns will be subject to a 15% restocking fee. Special order items may be returned at our discretion.
Which is better Sweetwater or reverb?
Reverb's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Reverb. Sweetwater's brand is ranked #884 in the list of Global Top 1000 Brands, as rated by customers of Sweetwater. Their current valuation is $8.65B.
Why is Sweetwater called Sweetwater?
History. The town's name "Sweetwater" is the English translation of the Kiowa language word "Mobeetie". Sweetwater received a U.S. post office in 1879. The Texas and Pacific Railway started service in 1881, with the first train arriving on March 12 of that year, beginning Sweetwater's long history as a railroad town.
Which is better Sweetwater vs musicians friend?
Sweetwater seems to hold the edge with their free 2-year warranty on most items, while Musician's Friend offers a free 2-year warranty only on guitars and basses. Both retailers have great return policies, but Musician's Friend gives you a bit more time to figure out if you want to keep your product or send it back.
Is Guitar Center and Sweetwater the same?
If you're looking for a quick summary instead, here it is: Sweetwater and Guitar Center both carry a similar stock of products barring a few exclusive brands, and mostly at the same prices too. Sweetwater has better shipping that's free and faster in most cases than both Guitar Center & Musician's Friend.
Is Guitar Center better than Sweetwater?
Results were generated by 160 employees and customers of Guitar Center and 45 employees and customers of Sweetwater. Guitar Center's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Guitar Center....Guitar Center vs Sweetwater.33%Promoters19%Passive48%Detractors
Does Sweetwater ever have sales on guitars?
While Sweetwater runs offers throughout most of the year, the Black Friday sale is one of the biggest shopping events of the year by far, and is definitely a place we'd recommend you head if you're looking for some killer Black Friday guitar deals, as well as savings on effects, bass guitars, recording gear, software ...
Is Sweetwater sound legit?
So, Is Sweetwater Legit? Sweetwater is absolutely legitimate. They're arguably the biggest online music, sound, and gear retailer in the U.S. They have top ratings on a variety of websites and serve millions of customers every year.
Can you cancel an order on Sweetwater?
How To Cancel or Change an Order: We work hard to ensure that the product(s) you order from Sweetwater are the right fit for your needs and your budget. However, we recognize that on occasion you must cancel or change an order. The first thing to do is call your Sweetwater Sales Engineer at 1-800-222-4700.
How long does it take Sweetwater to process an order?
1–5 business days within the contiguous U.S. 6–7 business days to Alaska and Hawaii.
How do I return Zzounds?
Return Policy FAQ We guarantee your complete satisfaction for 45 days after your order is delivered. We allow you to return almost any product for any reason. When returning a product, you can request an identical replacement item, exchange the product for another product, or request a refund.
The Standard Sweetwater Return Policy Explained
Sweetwater’s standard return policy applies to all new purchases. If any product doesn’t live up to your expectations—for any reason whatsoever—you are free to return it within 30 days of purchase. The item must be returned in as-delivered condition, complete with all documentation, accessories, and packaging.
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What if there is a problem with my order?
If there’s a problem with your order, the first thing to do is call your Sales Engineer. He or she will take care of you, no matter what. The only policy we have is we’ll do whatever it takes to fix the problem and make you happy.
What if I receive a defective product?
If you believe you’ve received a defective product, contact our support team at (800) 222-4700 ext. 6400, and speak with a Tech Support specialist. Or, you can simply complete our online support request form and we’ll respond quickly with assistance or to provide you with a return authorization (RA) number.
How To Make A Return
It all begins with your Sweetwater Sales Engineer. Call to arrange for an RA (Return Authorization) number, which you should write on the shipping label (not on the box, please). To help you avoid a return adjustment, our warehouse staff has provided a handy checklist to show you exactly how to ship a product back to us:
Non-returnable Items
While we maintain the most liberal return policy in the industry, there are certain items that cannot be returned for very specific reasons. These items include:
Shipping
We make every effort to ship items promptly and in most cases orders received before 12:00 noon PST (M-F) will ship that same day.
International Shipping
International customers please order through: Entirely Pets or KV Supply.
What are some examples of consumables?
Although this is not an all-inclusive list, examples of "consumables" are strings, lamps and light bulbs, printer cartridges, drum heads, tape heads, regular and rechargeable batteries, amplifier tubes, etc. Cymbals are not covered under this warranty.
Is Solid State Logic AWS 948 covered by warranty?
The Solid State Logic AWS 948 is not covered by this warranty, but SSL offers an optional extended warranty. Call for details. Drums and drum hardware are covered for manufacturer defects, but not for normal wear and tear or abuse. Software, in any form, is not covered.
Does Sweetwater have a warranty?
The Sweetwater Total Confidence Coverage™ Warranty is NOT a "no-fault" warranty.
Is Sweetwater warranty transferable?
Although some manufacturers may allow you to transfer ownership of their warranties, Sweetwater's Total Confidence Coverage is not transferable. Our warranty does not, in any way, change or adversely affect the terms of any product’s existing manufacturer’s warranty, regardless of the length of that warranty, whatever it may be.
