TileBar Shipping & Returns
- You must request an RMA (Return Merchandise Authorization) form by emailing returns@tilebar.com. Returns will not be accepted without the form. ...
- In order for us to continue to be able to offer affordable shipping options, a 15% restocking fee is assessed on all returns.
- TileBar doesn't pay for return shipping. ...
Full Answer
How long does it take to get a refund for international orders?
International orders can be returned within 30 days of purchase for a refund. Customers may ship the return items back with the carrier of their choice. We recommend receiving a tracking number for your return from your carrier. Please not duties and taxes on international orders are non-refundable.
Can you return unworn masks?
You can return any unworn items with the exception of masks and sale items for a refund. Simply fill out the return form and we will provide you a return label for $5.99 (this cost will be deducted from your refund value).
Our Guarantee
At Ties.com your purchase is backed by a 100% satisfaction guarantee. If you are unhappy with your item for any reason, be it damage, defect or otherwise, we will happily accept a return. We offer a full refund on items up to 45 days from the original date of purchase and store credit up to 100 days from the original date of purchase. Returns must be unworn, unwashed, undamaged, and unaltered.
Guaranteed Price Adjustments
If any of the merchandise you’ve purchased goes on sale within 7 days of your order purchase date, we are happy to make a one-time price adjustment. This offer only applies to merchandise purchased at full-price. Items not purchased at full price are ineligible for price adjustments.
Damaged & Defective Items
We take damaged items very seriously. Please contact our customer service team right away so that we can expedite your return. Providing a digital image of the damage or defect (along with a clear description of the problem) in an email to our customer support team (help@ties.com) will help to get your issue solved right away.
Exchanging Merchandise Received as a Gift
Requests to exchange merchandise received as a gift will require you to contact customer service by phone or email otherwise the gift giver will be automatically be informed once the product has been returned in our system. Customer service is opened Monday through Friday 8:30 am - 5 pm PST.
Shipping Your Return
Return shipping for all domestic orders (includes all 50 states; Washington, DC; and Puerto Rico) are always free using the prepaid return label emailed to you after creating a Return Merchandise Authorization (RMA) at www.ties.com/returns To return your package via the US Postal Service or your postal carrier, remove the USPS label and affix to your package..
Finalizing the Return Processed
You will receive an email confirmation once we’ve processed your return. Please allow up to 10 days after we receive your return, this includes time for processing and time for your bank to post your refund. If your refund is for a store credit, it will be available as soon as your return is received and processed.
