Can I return an item purchased from Floor&Decor Express?
However, there are some items that are non-returnable. Floor & Decor does not accept discontinued products or products purchased from Floor & Decor Express. (Please see below for Floor & Decor Express return policy).
How long does floor&decor take to process a return?
After Floor & Decor receives the product, please allow 36 hours to process the return, but this time can vary. All returns will be verified by the receiving location to verify what has been returned and that it is unopened, unused, and in resalable condition.
Can I return items purchased through design studio to another store?
Floor & Decor Design Studio locations are not equipped to accept physical merchandise returns. Merchandise purchased through any Design Studio location can be returned to any Floor & Decor store location. Customers can contact Customer Care at 770-421-3705 / 877-675-0002 to arrange return shipment.
What are Floor&Decor’s hours of Operation?
Hours are Monday-Thursday 7 am to 11 pm, Friday 7 am to 9 pm, Saturday 8 am to 9 pm and Sunday 9 am to 6 pm (all times Eastern). After Floor & Decor receives the product, please allow 36 hours to process the return, but this time can vary.
What is the return policy for Floor and Decor?
Floor & Decor® understands the importance of choosing the right product for your project. If you are not completely satisfied with your store or online purchase, simply return the merchandise to any Floor & Decor® within 90 days of purchase with a valid sales receipt, and we will refund your purchase.
How long does a floor and decor refund take?
36 hoursAfter Floor & Decor receives the product, please allow 36 hours to process the return, but this time can vary.
Can you return tile?
You can return your Tile for a refund within 30 days from the day you received your Tile shipment.
Can I return an item to a store?
In-Store Returns: Some stores will refund without a receipt, but others may only give a replacement or store credit. Collect the item. Bring the item to the store, along with all original packing materials and accessories. Identify why you want to return the item.
Is floor and decor cheap quality?
Is Floor & Decor really that cheap? In a word: yes. “The prices are exponentially less” than at a specialty tile shop, Cottrell said.
Can you return broken tile to floor and decor?
If you have received a damaged shipment, please send shipment information to webdamage@flooranddecor.com, including order details, damaged product details, and photos of the damaged product. Or you can contact our Web Damages Specialist at our Customer Care Center at 1-877-675-0002 for assistance.
Do you need a receipt to return to floor and decor?
How do I return my product? If you are not completely satisfied with your store or online purchase, simply return the merchandise to any Floor & Decor within 90 days of purchase with a valid sales receipt, and we will refund your purchase. If you do not have a receipt, a valid photo ID is required.
Can you return unused tile at Lowes?
If you're not completely satisfied with your Lowe's purchase, simply return the merchandise to any Lowe's store in the US. Most new, unused merchandise can be refunded or exchanged with proof of purchase within 90 days of the original purchase date, unless noted in our Return Policy Exceptions.
Can I return tile to the tile shop?
The Tile Shop allows you ninety (90) days to return unused tile, and we won't penalize you with a restocking fee.
Can I return a product if I'm not happy with it?
You don't have an automatic right to get your money back if you just change your mind about something you've bought and there's nothing wrong with it. It's the same no matter how expensive the item was - it's really down to the seller whether they offer you anything.
Can a store refuse to give a refund?
In the U.S., there's no federal law that says merchants have to accept returns. However, retailers are required to provide a repair, exchange, or refund if a product is defective. And under the FTC's “cooling off” rule, you have the right to cancel some sales within three days of the purchase and get a full refund.
What is a good reason to return an item?
The most common causes of purchase returns are unmet expectations, damaged or defective products, and incorrect fit. Any of these issues can be caused by failures on the merchant's part or by events the merchant had no control over.
How do I cancel an order on floor and decor?
If you decide to cancel an order, please call our customer care specialists immediately at 877-675-0002. Once an order has been loaded and is in route to the shipping address, Floor & Decor will charge all applicable shipping fees as part of the return.
How long does floor and decor hold orders?
Floor & Decor offers 14 days of free storage, starting from the purchase date. Customers can pick up the product at any point within these two weeks during warehouse business hours. We will retrieve the remaining product that you cannot take with you and store your order in our warehouse.
Where is floor and decor headquarters?
Atlanta, GAFloor & Decor / Headquarters
Can I return unused tile to Home Depot?
Simply take your purchase back to any Home Depot and get your money back instantly or exchange for something else. Be sure to bring a copy of your receipt or shipping confirmation email, credit card you used for the item and valid I.D.
Can I return items that I purchased online to a store?
Yes, within 90 days you can return any product to a store location if you purchased online. Due to storage limitations, New Orleans Design Gallery...
Can I return product that has been installed?
Once a product has been installed, it cannot be returned. Floor & Decor is not responsible for product defect or damage, property damage or lost la...
How do I return my product?
If you are not completely satisfied with your store or online purchase, simply return the merchandise to any Floor & Decor within 90 days of purcha...
I received damaged tile, what do I do?
Please see our Damage Policy for details. If you have received a damaged shipment, please send shipment information to webdamage@flooranddecor.com,...
Can I cancel my order?
Orders canceled prior to shipping can be canceled. If you decide to cancel an order, please call our customer care specialists immediately at 877-6...
How long does it take to return a floor and decor item?
Returns must be made within 30 days of when you receive the product. Whether you’ve purchased the item in store or online, you may return unopened, unused, resalable items to any Floor & Decor store location. Used or opened tools, if verified to be defective, can be exchanged.
What time does the UPS return authorization call?
Hours are Monday-Thursday 7 am to 11 pm, Friday 7 am to 9 pm, Saturday 8 am to 9 pm and Sunday 9 am to 6 pm (all times Eastern).
Can you return an F&D Express order?
Once tendered, all F&D Express Order sales are final and non-returnable. Damaged or defective merchandise can be exchanged for identical product within 30 days of purchase. Order can be cancelled on same day of purchase only.
Does Floor and Decor accept returns?
Floor & Decor does not accept discontinued products or products purchased from Floor & Decor Express. (Please see below for Floor & Decor Express return policy). If you are unable to return the products to one of our store locations, you can ship the product back to the destination in which it was shipped.
How long does it take to return a floor and decor?
If you are not completely satisfied with your store or online purchase, simply return the merchandise to any Floor & Decor within 90 days of purchase with a valid sales receipt, and we will refund your purchase. If you do not have a receipt, a valid photo ID is required.
Can you return a floor and decor product?
Once a product has been installed, it cannot be returned. Floor & Decor is not responsible for product defect or damage, property damage or lost labor costs due to faulty installation. Claims for damage or shortages must be made upon receipt of the product.
Can I return items I purchased online?
Can I return items that I purchased online to a store? Yes, within 90 days you can return any product to a store location if you purchased online. Due to storage limitations, New Orleans Design Gallery located at 2801 Magazine St, New Orleans, LA 70155 does not accept returns. Read more.
What Is the Floor & Decor Return Policy?
In case the product you bought at Floor & Decor didn’t turn out as expected, you can return it within 90 days from the date of the purchase.
How To Return a Product to Floor & Decor
Floor & Decor has two options for returning products. You can choose between:
Can You Return Damaged Items to Floor & Decor?
Floor & Decor delivers its products across the U.S. and understands that damage may occur in transit, which is why the company has a policy on returning damaged goods. If you received a damaged product, you should contact customer service via:
Can You Return a Product to Floor & Decor Without the Receipt?
If you don’t have the receipt to prove your purchase, you can still return the product you no longer want. When returning the goods in person, make sure to bring your ID. The company will keep your records to prevent fraud and to process your return.
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Floor & Decor® understands the importance of choosing the right product for your project. If you are not completely satisfied with your store or online purchase, simply return the merchandise to any Floor & Decor® within 90 days of purchase with a valid sales receipt, and we will refund your purchase....
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About Floor and Decor Return Policy
If you are not happy with your store or online purchase, Floor and decor’s return policy gives you 90 days to return the purchased item. You can return most items within 90 days of the purchase to any Floor and decor store or online with a valid receipt.
Exchange Policy
Floor and decor offer the same 90 days window for the exchange of products. You can exchange your product online or store pickup within 90 days of the purchase. Some products such as sale items are non-exchangeable.
Floor and Decor Refund Process
Your refund will be processed in the original form of the payment from your original purchase. It may take 36 hours to process the refund after they received the product. Returns over $500 where the original payment was cash or check, will be processed as a mail refund check.
