What is Timberlands return policy?
At Timberland we want you to feel as confident in your order as we do in our products. You may return merchandise purchased online for size, fit or style reasons within 60 days of shipment of your order provided it has not been damaged, washed, altered or worn.
Can you return old timberlands for new ones?
Since 1973, Timberland has been committed to offering the finest products, using only the best materials and applying strict quality control standards. Timberland products (the “Product(s)”) are warranted to be free of defects in material and workmanship for 12 months from the original date of purchase.
How do I return my Timberlands?
You can visit any Timberland store to process a return, provided the item has not been worn, washed, altered, or damaged. If you are unable to visit a Timberland store or would like to inquire about returns at your local Timberland store, please use our store locator and contact the store directly for assistance.
How do I know when my Timberlands return?
I have my return tracking numberVisit usps.com and enter your return tracking number in the Search or Track Packages field.You may see a message that states tracking hasn't started and only the label has been created (this is normal, please allow at least one full business day for tracking to start)More items...
Are timberlands lifetime warranty?
Do Timberland Boots Have a Lifetime Warranty? While an article on Consumer Reports states that Timberland offers a lifetime warranty, this is not true. Such claims have perpetuated the Timberland lifetime warranty rumor, so consumers still ask questions about it on Quora and similar websites.
Can you return boots after wearing them?
You can only return them for refund or exchange if they are unworn, in the original product packaging, and you have the receipt or invoice. While they say you can return items for any reason for up to 60 days, they can't appear to have been worn.
Can you return timberlands without a receipt?
To exchange your order at a Timberland store, simply gather the item(s) you are returning along with original packaging, tags, packing slip, original receipt, or your order confirmation email. If you do not have proof of purchase, we are happy to evaluate your item for an exchange or store credit.
Does Timberland do free shipping?
SHIPPING POLICY We offer FREE 3-Day and FREE standard (ground) U.S. shipping, every day. Orders are shipped on business days only (Monday-Friday, excluding U.S. federal holidays). 3-Day Shipping: You can expect your order to arrive in 3-4 business days, which includes order verification and processing.
How long does a Timberland refund take?
The Timberland Return Policy in a Nutshell The company will issue a refund to your original payment method in the amount of the product price plus applicable taxes. Processing time typically takes up to 7–10 business days. In-store purchases can be returned in person only.
How do I contact Timberland customer service?
Open a.Call. 1-888-802-9947.Text. 1-920-545-5123.
How do I return a parcel to yodel?
How it worksStick the CollectPlus. delivered by Yodel returns. label on your package. No label? Create one here.Drop it off at your local. Yodel serviced CollectPlus Point.Keep the receipt and. track your return online. Your parcel will be returned. to the retailer typically within. 3 – 5 working days.
Can I change my Timberland boots?
All products and orders purchased through a Timberland store are eligible for exchange at any Timberland store.
How long do Timberland returns take?
The Timberland Return Policy in a Nutshell Processing time typically takes up to 7–10 business days. In-store purchases can be returned in person only. Timberland accepts both mail and in-store returns for online orders.
How do I contact Timberland customer service?
Open a.Call. 1-888-802-9947.Text. 1-920-545-5123.
I placed an order online by visiting Timberland.com
Free returns are offered for orders placed at Timberland.com within 60 days of shipment, provided the item has not been worn, washed, altered, or damaged ( view full return policy ).
I purchased at or through a Timberland store
If you visited or called a Timberland store near you and either made a purchase in store or a store associate helped place an order for inventory that wasn’t available at that store (excludes Timberland.com orders), please follow these instructions.
I purchased through an authorized retailer, either online or in store, that sells Timberland products
We are unable to access order information, payment details, or inventory from authorized retailers, therefore cannot process refunds for items purchased outside of Timberland stores or Timberland.com. Please contact the retailer you purchased from directly for assistance. We sincerely apologize for the inconvenience!
I do not know where my item (s) was purchased
If you received a gift or do not know where your Timberland item was purchased, we are unable to provide a refund.
How long does Timberland allow returns?
Timberland allows returns within 60 days of purchase, so long as the products are unworn, unwashed, undamaged, and unaltered.
How long do you have to return Timberland merchandise?
Since many Timberland outlets are still closed due to the pandemic, you have 60 days after a store’s reopening to return items regardless of the purchase date. You must provide the original receipt to prove your transaction.
What Should You Do if You Don’t Receive Your Refund After Returning the Item?
If you don’t receive a refund after 10 days, contact Timberland customer service by sending an email with the following details:
How long does it take to get a refund from a company?
Processing time typically takes up to 7–10 business days.
What to do if a parcel is damaged?
If the parcel is only slightly damaged, accept the goods but note down the damage on the shipping receipt, complete with your signature and the arrival date . Ensure that the delivery person also signs the slip and leaves you a copy
Does Timberland accept exchanges?
Timberland doesn’t accept direct exchanges. If you are unsatisfied with a product’s size or style, you can return the item and order a new one.
When will the store representative be in touch with you?
The representative will be in touch with you shortly after they investigate the matter with the relevant store team.
I returned my order through the mail
A return refund back to your original form of payment is processed 6-10 days after we receive your returned item (s) at our facility. Depending on where you initiated your return shipment, it can take between 1-3 weeks for your return to reach us.
I returned my order at a Timberland store
Please contact the store you returned your order to if you have not received your refund to your original form of payment within 7-10 business days ( find a store ).
How long does it take to return Timberland merchandise?
You may return merchandise purchased online for size, fit or style reasons within 60 days of shipment of your order, provided it has not been damaged, washed, altered or worn. Returning your Timberland.ca merchandise is free and easy to do - we provide a pre-paid shipping label for FREE returns.
How to get a return label for Timberland?
Pre-printed return labels will be enclosed with all orders placed on timberland.ca. If you need a return label, call customer service at 833-817-1812.
Does Canada Post have a return label?
If your package was shipped via TForce and you currently have a Canada Post return label, to facilitate the return process please be sure to complete the shipping information (Name and Address) as well as the order number in the Order Number Field indicated on the return label.
How long is a product warranty good for?
In addition to the above, we recognize the statutory 2-year (or the longer period that may be set forth by your local law) guarantee for product faults. A product is "faulty" if received damaged or where a manufacturing or material fault occurs within 2 years (or the longer period that may be set forth by your local law) from the purchase. Please note that Products damaged due to wear and tear are not considered faulty.
What band is on the inside of a return box?
Our box is designed for the return: you will find a stikcy blue band on the interior to close the box without using tape.
How to return Timberland?
According to Timberland, you can use the pre-paid return label to send back your purchase within 60 days. To print off a FREE shipping label, visit the returns page at http://shop.timberland.com/helpdesk/index.jsp?display=returns&subdisplay=policies. Package the item (s) and place the mailing label on the outside of the box. You can drop the box off at the post office as it is sent Parcel Post.
How long does Timberland take to return merchandise?
Customers have 60 days to return merchandise purchased online. Return shipping is free if the package is shipped within the United States. Returns will be accepted past 60 days if the item is found to be defective.
What is Timberland known for?
Timberland is best known for selling high-quality, popular boots, but the company has expanded beyond boots to sell clothing and accessories. Timberland sells items from dedicated store fronts, through authorized dealers and online.
Can you return Timberland items without receipt?
Returning your Timberland purchase to a store: Bring the item you wish to return to the Timberland store with your receipt. There is no mention of a store return policy on the official Timberland website, so we are unsure if the original tags need to be attached or if worn items can be returned without hassle.
Do you have your return tracking number?
I have my return tracking number I don't have my return tracking number How do I find my return tracking number?
Where do I locate my return tracking number?
A free return label is included with most Timberland.com orders. We also provide a convenient option in our help center to print a free return label if you did not receive one. Both types of free return labels are not connected to your order or kept on file with Timberland. It is important to keep record of your tracking number to track progress.
I have my return tracking number
Perfect! The free return labels provided with your Timberland order and online in our help center, are categorized as SmartPost returns. SmartPost returns can be handled by the United States Postal Service (USPS) and FedEx Ground. Follow these simple instructions to track your return:
I do not have my return tracking number
Return tracking numbers are not connected to your order or kept on file with Timberland. If you did not keep record of your return tracking number, do not panic!
I Placed An Order Online by Visiting Timberland.com
- Free returns are offered for orders placed at Timberland.com within 60 days of shipment, provided the item has not been worn, washed, altered, or damaged (view full return policy). RETURN BY MAIL 1. Put the item(s) you are returning, with original packaging, inside the outer carton or box it was shipped in. 1.1. If you do not have the outer carton,...
I Purchased at Or Through A Timberland Store
- If you visited or called a Timberland store near you and either made a purchase in store or a store associate helped place an order for inventory that wasn’t available at that store (excludes Timberland.com orders), please follow these instructions. 1. If our Timberland store associates provided you with a return label or specific direction for returns and exchanges, please follow th…
I Do Not Know Where My Item(S) Was Purchased
- If you received a gift or do not know where your Timberland item was purchased, we are unable to provide a refund. If the item you would like to return is in new condition with original packaging and all tags attached, you may be able to exchange the product for another size, color or style of the same or lesser value at your local Timberland store (find a store). We cannot guarantee an e…