How do I return a car with Turo?
Leave the car in good conditionRefill the gas or recharge the battery to the same level it was at check-in. ... If you're parking on the street, choose a spot that's legal and safe for the next 24 hours. ... You aren't expected to clean or disinfect the car before returning it, but keep Turo's Cleaning policy in mind.
How do Turo returns work?
The agent will ask you to submit a photo of the receipt, will check Turo messaging for your host's note, and will reimburse you. The second option is for your host to leave the parking fee amount in cash in the vehicle and tell you where to find it.
What happens if I return a car late on Turo?
Late return fee: If you return a vehicle 2 hours or more past the trip's scheduled end time, your host can charge you a $20* fee, in addition to the cost of your additional use of the vehicle.
What happens if you return a car early on Turo?
If your early return results in a refund, we'll notify you and refund you for the trip's unused time. If we charged you a trip deposit, we'll refund that deposit 80 hours after the new trip end time, as long as your host doesn't report any issues or damage.
How do I avoid trip fees on Turo?
To reduce the trip fee of your Turo booking, you can select a cheaper vehicle to rent. With countless vehicles to choose from, there might be a similar vehicle available with a lower trip fee. By choosing a vehicle with a lower value, you can drastically reduce your trip fee and overall rental price.
Do you have to refill gas for Turo?
Does Turo Pay For Gas? Like many traditional rental car companies, Turo requires guests to return the fuel and/or electric charge to pre-trip levels. If you fail to return the vehicle with a full tank, you may face charges related to refueling and inconvenience.
How much do Turo hosts make?
Hosts with a Fiat 500 earn an average of $474 per month. Hosts with Chevy Camaros earn an average of $73 per day, and this means they can get around $755 on average per month. The more days per month that your car gets booked, the more money you can earn.
Can I return a rental car early and get a refund?
If you need to drop off your car earlier than expected, call the local number the rental company should have given you with the paperwork you got when you picked up the car. You will not receive a refund for the unused days, but there shouldn't be any charges for returning the car early.
Does Turo refund trip fee?
Turo or the host will cancel guest no-show trips, and we'll issue the guest a partial refund....Partial refund: Cancellations outside the free period and guest no-shows.TRIP LENGTHREFUND AMOUNTTwo days or lessFull amount refunded minus 75% of one day's average trip price/trip fee combined + half of any delivery fee1 more row•Dec 10, 2021
Can someone else drive my Turo car?
Guests can add up to eight additional drivers. Additional drivers must pass our verification process to be added to a trip. In the US and Canada: We notify hosts when we approve an additional driver and display that driver's name on the Trip details page.
How long does Turo take to refund deposit?
We'll automatically refund your security deposit 80 hours after your trip ends, with the following exceptions: Your host sends you a post-trip reimbursement invoice and you accept the charges. We'll pay the invoice with funds from your deposit and refund you any balance.
How much does Turo take from host?
Turo takes 15%-40% of each booking depending on the protection plan you choose. And if you decide to pass on their protection plans altogether and provide your own, it's 8.5%. In comparison, Airbnb takes a 3% commission fee from hosts.
What does trip buffer mean on Turo?
Set trip buffer for time between trips; we'll keep guests from booking trips that fall within buffer time. Choose Vehicles from Host menu.
What is Turo Inc?
Introduction. Turo Inc. and its subsidiaries (collectively, “Turo”, “we”, or “us”), provide an online car sharing platform that connects vehicle owners with travelers and locals seeking to book those vehicles. Turo is accessible online including at turo.com and as an application for mobile devices.
What is Turo car sharing?
and its subsidiaries (collectively, “Turo”, “we”, or “us”), provide an online car sharing platform that connects vehicle owners with travelers and locals seeking to book those vehicles. Turo is accessible online including at turo.com and as an application for mobile devices. Turo’s websites, blog, mobile applications, and associated services are collectively referred to as “the Services”. By accessing or using the Services, including by communicating with us or other Turo users, you agree to comply with, and be legally bound by, the provisions of these Terms of Service (these “Terms”), whether or not you become a registered user of the Services. These Terms govern your access to and use of the Services and constitute a binding legal agreement between you and Turo.
What to do if your car is stolen on Turo?
If you selected a protection plan via the Services and your vehicle goes missing, is not returned, and/or is stolen during the reservation period (or extension period), you, as the host, must immediately contact a Turo representative and follow his or her instructions, including cooperating with Turo, the police, and any other authorities in all related to the investigation of the theft. If you are instructed by Turo to file a police report, you must do so within 24 hours of receiving those instructions.
Does Turo take pictures of cars?
Turo may offer hosts the option of having photographers take photographs of their vehicles and/or hosts with their vehicles (“Images”). You alone are responsible for using the Images in connection with your Turo listing and you agree that you will cease using the Images if they no longer accurately represent your vehicle. You agree that Turo is the sole and exclusive owner - or exclusive licensee, as allowed by applicable law - of all right, title, and interest in all copyrights, trademark rights, and any and all other intellectual property rights, including right of publicity, worldwide, in the Images regardless of whether you include them in your listing, and you shall take no action to challenge or object to the validity of such rights or Turo’s ownership or registration thereof. You acknowledge that Turo may use the Images for advertising, marketing, commercial, and other business purposes in any media or platform, whether in relation to your listing or otherwise, without further notice or compensation. Further, you waive any and all rights to royalties or moral rights you may have in the Images. If you use the Turo photography program, you agree that you will not use the Images in connection with sharing your vehicle on any platform, website, or application other than Turo. At Turo’s request, you will execute documents and take such further acts as Turo may reasonably request to assist Turo to acquire, perfect, and maintain its intellectual property rights and other legal protection in the Images.
What does it mean to sign up for Turo?
When you sign up for Turo, you will identify passenger vehicle (s) that you want to list for sharing through the Services. Each vehicle must meet the requirements found here. You may only use the Services in connection with vehicles that you own or otherwise have all the necessary rights and permissions to share for compensation.
Is Turo password secure?
Keep your Turo Account information, including your password, secure. You agree that you will not disclose your password to any third party and that you will take sole responsibility for any activities or actions under your Turo Account, whether or not you have authorized such activities or actions.
Does Turo verify drivers license?
Where permitted, Turo has the right, but not the obligation, to undertake screenings, checks, and engage in processes designed to (1) help verify the identities or check the backgrounds of users, including driving history and driver’s license validity and (2) verify vehicle details. Turo does not endorse any vehicle, user, or a user’s background, or commit to undertake any specific screening process. Turo may in its sole discretion use third-party services to verify the information you provide to us and to obtain additional related information and corrections where applicable, and you hereby authorize Turo to request, receive, use, and store such information. Turo may permit or refuse your request to book or list a vehicle in its sole and absolute discretion. Turo may, but does not commit to, undertake efforts to ensure the safety of vehicles shared through the Services. We do not make any representations about, confirm, or endorse the safety, roadworthiness, or legal status of any vehicles beyond our policies that require hosts to ensure their vehicles are in safe and operable condition, legally registered to be driven on public roads, have a clean title (e.g., non-salvaged/non-branded/non-washed/non-written off), not subject to any applicable safety recalls, and otherwise satisfy our eligibility requirements.
What is a turo go?
The Turo Go Device draws power from the vehicle’s battery. You acknowledge and agree that the performance of the Turo Go Device is dependent on your vehicle’s battery health. If your vehicle is old, has a weak battery or may not be driven for long periods of time, a Turo Go Device may not be right for you.
How does Turo Go work?
The Turo Go Device and Turo Go Program are only enabled via wireless network , including but not limited to cellular and Bluetooth connections. Turo does not assume any responsibility for reception quality. You understand that the provision of the Turo Go Program is subject to reception of the technically necessary signals. If you cannot receive such signals (e.g., due to a change of the network service or long-term technical restrictions or difficulties), you will be unable to use the Turo Go Program to the full extent. The Turo Go Device draws power from the vehicle’s battery. You acknowledge and agree that the performance of the Turo Go Device is dependent on your vehicle’s battery health. If your vehicle is old, has a weak battery or may not be driven for long periods of time, a Turo Go Device may not be right for you.
What happens if you remove a Turo Go device?
If a Turo Go Device is removed from your vehicle, re-wired or uninstalled by anyone except Turo or an Authorized Vendor, re-installation of the Turo Go Device in the same or another vehicle will be subject to additional fees. If ownership of a vehicle is transferred before a Turo Go Device is removed, you must inform us immediately to disable ...
Does Turo have a warranty?
Turo provides you the Turo Go Device as-is and as-available, and makes no warranty, either expressed or implied regarding the Turo Go Device provided to you. All such warranties, including, without limitation, the implied warranties of merchantability and fitness for a particular purpose, are expressly excluded.
Can you use Turo Go?
You will always use the Turo Go Device and Turo Go Program in compliance with these Turo Go Terms, the Turo Terms, applicable laws and regulations, and any other policies and standards provide to you by Turo.
Is Turo liable for third party devices?
Turo is not responsible or liable for any losses associated with the removal of third-party devices to enable installation of the Turo Go Device or any customer service issues which may arise with such third-party.
Does Turo have a right to sell?
Turo retains all right, title and interest in and to the Turo Go Device and associated firmware. You are responsible for the loss of or any damage to the Turo Go Device. You shall have no right to sell, give away, transfer, pledge, alter or tamper with the Turo Go Device at any time. You agree that you will not reverse engineer, disassemble, ...
How much is Turo host protection?
Liability coverage is up to $750,000 for all host protection plans, except in some states and at some airports that require additional coverage. ** Turo is not an insurance company, and contractual reimbursement for physical damage to your vehicle is not insurance.
Does Turo cover rental vehicles?
Hosts who provide their own commercial rental insurance do not receive Turo coverage for their vehicles or their customers. All hosts outside of the USA, UK, and Alberta, British Columbia, Nova Scotia, Ontario, and Quebec in Canada must have commercial rental insurance for their customers.
Does Turo reimburse hosts?
Turo will reimburse hosts for eligible physical damage costs in excess of the deductible, subject to terms and exclusions, for the lesser of the cost of repair up to the actual cash value of the vehicle or $125,000.
Where is Turo Go available?
Turo Go is currently available for access in Los Angeles, San Diego, San Francisco, and London, with more markets coming soon. Review your eligibility for Turo Go, and see how to host effectively using Turo Go.
What is Turo hosting?
Turo hosts have the power to set the standard for safe, collaborative car sharing while heeding the guidance of health officials and doing their part to safeguard society.
How to enable remote access to car?
Options to enable remote access. Place your keys in a radio frequency (RF) signal-blocking pouch if your car uses a non-bladed key (see below for more on RF pouches). If you use a blade key, simply pop it in the lockbox. Stash your RF pouch inside your lockbox and lock it.
What to do if a guest has a foreign driver's license?
If the guest has a foreign or temporary license, use the temporary license information to verify the guest’s driving eligibility and identity.
Does Turo require a key?
Turo policy requires that hosts provide a key to the guests, even when the car is accessed remotely, so the guest can use the car normally during their trip. Without an RF blocking pouch, the car may inadvertently become unlocked, compromising your car’s security.
Do Turo hosts have to clean their cars?
As of June 1, 2020, all Turo hosts are required to clean and disinfect their cars between trips — review the enhanced cleaning and disinfection guide for the step-by-step process, or leave it to the pros with these preferred cleaning partners.
