Full Answer
What is the refund policy for tonal products?
No refunds will be issued 30 days after the date of installation of the Product. To initiate a refund and to arrange for a return, contact Tonal. You will receive a refund of the price and taxes you paid for the Product, including charges paid for delivery and installation of the Product.
What happens if tonal determines a product should be replaced?
If Tonal determines that a Product should be replaced, the replacement may be a new or a re-manufactured Product. Tonal may not return the original Product to you, nor can Tonal guarantee replacement or repair of the Product without risk to or loss of data stored on your original Product.
What is the warranty on a tonal product?
This Warranty covers defects in the product you purchased from an authorized Tonal retailer in the United States (the “Product”). Tonal warrants that the Product is free from defects in materials and workmanship and will, under normal and intended use, function substantially in accordance with our Product documentation and technical specifications.
What are the dimensions of tonal?
What are the dimensions of Tonal? The overall dimensions are: Width: 21.50″ and Height: 50.9″ and Depth: 5.25”. What is the return policy? We want you to be completely satisfied with your purchase. If for any reason you’re not, we are happy to return your Tonal and refund you within 30 days of installation.
Can you return Tonal?
RETURNS. If for any reason you are not satisfied with the Product you can return the Product within 30 days of installation of the Product for a full refund. Proof of purchase must accompany the return. No refunds will be issued 30 days after the date of installation of the Product.
How long will Tonal last?
Tonal is designed and tested to be durable and long-lasting. It goes through thousands of hours of rigorous testing to ensure it can withstand years of heavy use. We stand by our product with a three-year limited warranty, but with proper care, your Tonal will last many years beyond that.
Can I cancel my Tonal membership?
If you have fulfilled your 12-month commitment and would like to cancel or pause your membership, please submit a request to our team or give us a call at 855-MY-TONAL.
Does Tonal have a warranty?
Tonal warrants that the Product is free from defects in materials and workmanship and will, under normal and intended use, function substantially in accordance with our Product documentation and technical specifications.
Does LeBron own Tonal?
By Andrew Cohen October 13, 2021. LeBron James has invested in the at-home strength training machine Tonal. The company last valued itself at $1.6 billion after it raised $250 million in March.
Why does Tonal weight feel heavier?
The main reason why Tonal weight feels heavier than barbell free weights comes down to how the resistance is generated. The digital weight on Tonal is produced by an electromagnetic motor that takes the natural momentum you'd normally experience with free weights out of the equation.
Can you get ripped using Tonal?
Yes, you can get ripped with Tonal, provided that you use it as instructed, and in combination with a sensible diet. As a strength training device powered by machine learning, it intuitively pushes its users to build their strength and fitness level through ever more challenging resistance workouts.
Can a 12 year old use Tonal?
Tonal is designed for use by adults aged 18 and up. If approved in advance by a physician, teenagers over the age of 15 may use Tonal under direct adult supervision.
What company owns Tonal?
Tonal, the at-home fitness company backed by Amazon, hits $1.6 billion valuation on new funding round, readies for IPO. The at-home fitness start-up Tonal said it has raised an additional $250 million in funding, valuing the business at $1.6 billion.
Can I move my Tonal myself?
Purchase a local move relocation kit. For moves greater than 50 miles between locations, this is the one! Our installation partner will visit your home to remove the Tonal from your current address and prepare it for transport. You will then be able to transport your Tonal to it's new home!
Can Tonal be used without membership?
Can you use Tonal without a subscription? You can use Tonal without a subscription after 12 months if you made a one-time purchase, or after your financing term is over.
Does Tonal have enough weight?
Yes and no. Tonal maxes out at 200 pounds of weighted resistance, which is a lot of weight for most recreational athletes. However, if you're a powerlifter or an elite athlete, Tonal may not provide enough weight for you.
Can Tonal be used without membership?
Can you use Tonal without a subscription? You can use Tonal without a subscription after 12 months if you made a one-time purchase, or after your financing term is over.
Can you get big with Tonal?
Tonal's pitch is straightforward: with their machine, you can build muscle, lose fat, and get fit without ever leaving the comfort of your living room. While this is a bit of a stretch, Tonal workouts are certainly an effective way to get in shape when done properly.
Can Tonal replace gym?
It could totally replace your home strength training setup and up to 200 pounds (lbs), which is 91 kilograms (kg) of weights. It uses sensors to automatically provide form and speed corrections. It adjusts weight based on your fitness level and capabilities (even in the middle of a lift).
Can you listen to your own music on Tonal?
PLAY YOUR OWN MUSIC DURING MOBILE WORKOUTS You can now play music in the background of your Tonal mobile workouts! Play the music of your choice from any streaming service before starting your workout and it will play underneath your mobile workout for both iOS and Android.
Who does Tonal warranty cover?
(“Tonal”, “we”, or “us”) to you, a consumer who purchased a new Tonal trainer or new Tonal-branded accessories directly from us. The Warranty covers only you, the original product purchaser, and does not extend to any territories or countries outside ...
Can Tonal replace a product?
If Tonal determines that a Product should be replaced, the replacement may be a new or a re-manufactured Product. Tonal may not return the original Product to you, nor can Tonal guarantee replacement or repair of the Product without risk to or loss of data stored on your original Product.
Does Tonal warranty extend to other countries?
The Warranty covers only you, the original product purchaser, and does not extend to any territories or countries outside the United States. The Warranty cannot be assigned or transferred to any subsequent purchaser or user and is not available to products that were purchased from any source other than Tonal.
When will Tonal be available in Hawaii?
Yes starting February 22, 2021, Tonal is available for purchase in Hawaii and Alaska! To determine if you live in our coverage area in Hawaii and Alaska, please check our list. of serviceable zip codes here.
Does Tonal work with WiFi?
For your safety, it is important that Tonal is installed by our professional installers. In addition to delivering and mounting Tonal to your wall, our delivery partners will connect Tonal to WiFi, pair your Bluetooth Smart accessories, and get your account set up so you can start working out right away.
Does Tonal support leg and cardio?
Does Tonal support leg and cardio workouts?#N#Yes! Tonal’s adjustable arms can support hundreds of movements including leg exercises like squats, lunges, and deadlifts. Our growing library of workouts includes high intensity classes designed to elevate your heart rate and get you sweating for a great cardio workout. You can learn more about our programs on the Workouts page.
Order Processing
Processing typically takes one business day. During that time, orders can be changed or cancelled for a full refund. After the order ships, shipping fees are non-refundable.
Shipping
Shipping typically takes 2-3 business days, but may take longer depending on factors outside of our control. Orders are typically shipped via USPS, however orders may ship via alternate carriers due to size and weight considerations. Currently, shipping is only available to the 50 United States.
Tracking
Once a shipping label is generated, our system will send an automated email with tracking information. If you do not receive tracking information within two business days of placing an order, email info@tonalinnovation.com for an update. Please include your order number in the email.
How old do you have to be to use a tonal trainer?
Minors who are at least 15 years old who can safely fit and use the Tonal trainer may use the Tonal trainer and Service with parent/guardian consent so long as the parent/guardian is present at all times during use. Family Content.
Can you use Tonal without a membership?
For clarity, the ability to perform any workouts using your Tonal Device without a valid membership may be limited to adjusting the weight dial for the weight being lifted. Registration; User Names and Passwords. You may need to register to use all or part of the Service.
Is Tonal a US jurisdiction?
The Service is controlled or operated (or both) from the United States, and is not intended to subject Tonal to any non-U.S. jurisdiction or law. The Service may not be appropriate or available for use in some non-U.S. jurisdictions.
Does Tonal offer refunds?
Refunds and exchanges will be subject to Tonal’s applicable refund and exchange policies. You agree to pay all charges incurred by you or on your behalf through the Service, at the prices in effect when such charges are incurred, including all shipping and handling charges.
Can you use a membership on a tonal device outside of your household?
Each membership is associated only with a single household, and cannot be used to enable any benefits of the Membership Program on any Tonal device outside of your household. Please note that multiple residences that you maintain for your own personal use are considered a single household.
Who Does This Warranty Cover?
What Does This Warranty Cover?
- This Warranty covers defects in the product you purchased from an authorized Tonal retailer in the United States (the “Product”). Tonal warrants that the Product is free from defects in materials and workmanship and will, under normal and intended use, function substantially in accordance with our Product documentation and technical specifications....
What Is Not Covered by The Warranty?
- Regardless of the above, the Warranty does not cover the following: 1. Commercial use of the Product. 2. Software and software functionality. 3. Damage or loss of access as a result of Tonal’s termination or suspension of your account. 4. Data loss and any costs associated with data recovery. 5. Normal wear and tear. 6. Defects or malfunctions experienced during or cause…
What Is The Warranty period?
- The Warranty period is as follows, beginning from the date of purchase or delivery of the Product, whichever is later:
How Do You Submit A Claim?
- Contact Tonal at support@tonal.comto report any Product issues and open a claim under the Warranty. Our team will reach out to you to attempt to help resolve your issue. If the issue cannot be addressed remotely, Tonal may dispatch a technician to further investigate and troubleshoot. If your Product has a defect or malfunction covered by this Warranty, Tonal will repair, replace, or r…
What Law Governs The Warranty?
- The laws of the State of California, USA, govern this Warranty, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction. Any implied warranties, including the implied warranty of merchantability and the implied warranty of fitness for a particular purpose, shall be limited in duration to the period of this Warranty. This Warranty …