Help – Returns & Exchanges
- Returns. Full price items purchased at UNIF are eligible for a full refund or store credit within 30 days of purchase.
- Exchanges. If you would like to make an exchange, please follow the link below and select the "Exchange" option.
- Damages & Incorrect Items. If you received a damaged or incorrect item, please contact customer service immediately. ...
Full Answer
What is Ubiquiti's return policy for unopened products?
Ubiquiti shall not be liable for any failure to ship complete orders or for any shipment delay. Unopened Products: Any unopened Product purchased directly from the Stores may be returned for a refund within 30 days of purchase with a valid proof of purchase.
Can I return products to Ubiquiti without an RMA number?
No Products will be accepted for replacement without obtaining an RMA number from UBIQUITI during the warranty period. Any returned Products must be received at UBIQUITI’S facility freight prepaid in accordance with the RMA process of UBIQUITI prior to replacement of any returned Products.
What is the return policy for opened and unopened products?
Unopened Products: Any unopened Product purchased directly from the Stores may be returned for a refund within 30 days of purchase with a valid proof of purchase. Opened Products: Products purchased directly from the Stores that are opened may be returned for a refund subject to the following conditions.
What are Ubiquiti's policies for end users?
End User Only. Ubiquiti sells and ships Products purchased on the Stores to end-users only, and Ubiquiti reserves the right to refuse or cancel your order if we suspect you are purchasing Products for resale. Export Regulation.
How long does it take to get a refund from Amazon?
Refunds. Unopened Products: Any unopened Product purchased directly from the Stores may be returned for a refund within 30 days of purchase with a valid proof of purchase. Opened Products: Products purchased directly from the Stores that are opened may be returned for a refund subject to the following conditions.
Does Ubiquiti have a warranty?
To the extent that Ubiquiti may not, as a matter of applicable law, disclaim any impli ed warranty or limit its liabilities, the scope and duration of such warranty and the extent of Ubiquiti’s liability will be the minimum permitted under such applicable law. End User Only.
Does a credit card charge foreign conversion fees?
In addition, your bank or credit card issuer may also charge you foreign conversion charges and fees, which may also increase the overall cost of your purchase. Please contact your bank or credit card issuer regarding these fees. The title of the purchased Products passes to you when the Product is shipped.
How long does it take for UBIQUITI to settle a dispute?
If UBIQUITI does not resolve the dispute within forty-five (45) days you may pursue your dispute in arbitration. You may pursue your dispute in a court only under the circumstances described above in the Opt Out provision. Arbitration Process. Commencing Arbitration.
What is a limited warranty?
UBIQUITI warrants that its products (the "Product (s)") shall be free from defects in material and workmanship the duration of the Warranty Period. The “Warranty Period” means (a) for Products purchased by the customer directly from UBIQUITI’S Webstores, two years after the date of delivery of such Product ...
What is required to be included in a UBIQUITI notification?
In either case, your written notification must include: (1) your name, (2) your address, (3) a copy of your receipt or other proof of purchase, showing the date of purchase, and (4) a clear statement that you do not wish to resolve disputes with UBIQUITI through arbitration.
What is arbitration in court?
Arbitration is a form of private dispute resolution in which persons having a dispute agree to waive their right to file a lawsuit to proceed in court and to a jury trial, and instead agree to present their dispute to a neutral third party (arbitrator) for binding decision. You have the right to opt-out of this provision which means that you retain your right to file a lawsuit; to do so, you must read carefully and follow the directions under the paragraph listed How to Opt Out of Mandatory Arbitration. Unless you Opt Out of the Mandatory Arbitration, you will be understood to have agreed to the mandatory arbitration and to the provisions provided below.
Is UBIQUITI radio professionally installed?
has not been properly installed and used at all times in accordance, and in all material respects, with the applicable Product Quick Start Guide and, if applicable, the applicable Product User Guide; is a UBIQUITI radio product and has not been professionally installed;
Can Ubiquiti extend warranty?
No UBIQUITI employee, agent, or reseller can make any verbal or written modification, extension, or addition to this warranty. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
Does Ubiquiti offer warranty?
Ubiquiti Inc.'s (“UBIQUITI”) policy is to offer product warranties to end users of our products (the “customer” or “you”) only on products purchased from an authorized UBIQUITI distributor or reseller or from an official Ubiquiti webstore 1 (the “Webstores”) and, in either case, only accompanied by a Return Materials Authorization (“RMA”) as further described below. Unfortunately, there are some websites and dealers who claim to be authorized UBIQUITI resellers but are not. Products sold on these websites or from these dealers do not carry a warranty from UBIQUITI. When you purchase products from an unauthorized website or dealer, you are taking a risk because these products may be counterfeit, used, defective, or may not be designed for use in your country. Please protect yourself and your UBIQUITI product by ensuring that you only purchase UBIQUITI products from an authorized reseller. If you have any questions about authorized distributors or resellers, please visit our website at https://www.ui.com/distributors/ .
How long does it take to get a store credit from Unif?
Sale items are eligible for store credit ONLY, and must be received by UNIF within 30 days of purchase. Items must be unworn, unwashed, with all original tags attached in order to be refunded. We will provide a pre-paid USPS return label for domestic returns that are requested within 30 days of purchase.
How long does it take to get a refund from PayPal?
Returns will be processed within 5-7 business days of being received. It may take up to 5 business days for credit card or PayPal refunds to be processed. Original shipping charges are nonrefundable. Click the link below to start your return.
Can you return a clearance item?
Clearance items are FINAL SALE and cannot be returned. For hygienic reasons, sunglasses, socks, hats, underwear and swimsuit bottoms cannot be returned. All shoes must be returned with shoebox in its original condition with no postage labels attached.
Is Ubiquiti a retailer?
This is because Ubiquiti is a manufacturer, not a retailer. Their online store is really just for curious people and beta testers and not serious sales. They don't keep much in stock there. Weird about the no opened returns, but most places do still charge a restocking fee.
Does Ubiquiti have a return policy?
Ubiquiti store has a horrible return policy. No returns on opened packages. Even if you return an unopened package within 30 days, they charge 15% restocking fee. Buy from other places if you can. I sometimes forget that having two weeks no questions asked is a EU policy and not just "normal".
