Return Policy
- All products returned for a refund require an EVGA Return Merchandise Authorization number (RMA number). ...
- Any open products returned for a refund will be subject to a 15% restocking fee.
- Products returned for a refund must be in “as-new” condition, in the original packaging and with all warranty cards, manuals, and accessories.
What is EVGA's return policy for products purchased online?
EVGA only offers refunds on products purchased directly from EVGA.com within 30 days of purchase and are subject to a 15% restocking fee. For products not purchased at EVGA.com, refund claims must be processed through the original vendor's return policy.
What happens if my product is not shipped to EVGA?
If your product is not shipped to EVGA with the return shipping label provided by EVGA within 45 Days you will be charged the full replacement cost of the product shipped to you.
How do I return an EVGA product without a serial number?
Once you receive confirmation that your RMA is approved, you need to send the product to EVGA on your own. You cannot initiate a return request without the product’s serial number. If the item doesn’t have one, you should contact customer service at 1-888-881-3842 or email them at support@evga.com.
What is the warranty for EVGA Rx products?
EVGA's RX products (-RX Part Number Suffix) follow the same warranty as the Standard RMA above, however, upon receipt of your original product, EVGA will test the original product being submitted for warranty prior to issuing a replacement.
Does EVGA pay return shipping?
Cost of collateral is determined by EVGA. EVGA will ship via ground shipping to you within 1-3 business days. You will then be responsible for shipping your defective product back to EVGA, following our shipping guidelines. Upon receipt of your product, without damage, EVGA will refund the collateral paid in full.
How do I get EVGA RMA?
0:273:09How to: Submit an RMA to EVGA - YouTubeYouTubeStart of suggested clipEnd of suggested clipFirst contact EVGA is 24/7 customer service if your product is registered. And under warranty theyMoreFirst contact EVGA is 24/7 customer service if your product is registered. And under warranty they can provide you with a support ticket number and help you submit an RMA within minutes to submit an
Does EVGA have lifetime warranty?
Limited Lifetime Warranties are available to the original owner on applicable parts if registered by the original owner within 30 days of the date of purchase. A valid proof of purchase is required from an EVGA authorized reseller to verify Limited Lifetime Warranty availability.
Does EVGA void warranty?
If an EVGA motherboard or graphics card sustains physical (i.e. damage to the PCB or component due to slippage with a hand tool) or liquid damage, the warranty is void.
Does RMA cost money?
RMA = Return Merchandise Authorization. So that basically means you have been authorized to return the merchandise in questions. It does not mean its free or cost money. It simply means you received authorization to return it, typically they will give you a unique number to authenticate the authorization.
How does EVGA warranty work?
A 1 year warranty is available on all recertified product from the date that the product shipped from EVGA or from the date of purchase if a receipt is available from a authorized EVGA reseller. Recertified products sent in for warranty will be repaired and if necessary replaced.
Does EVGA require receipt for warranty?
EVGA requires an invoice or receipt as proof of purchase to take advantage of any warranty related services necessary. The EVGA warranty is non-transferable. Products purchased second hand, from a non-authorized seller, or from an auction site do not carry any warranty.
How long do graphics card warranty last?
FOR HOW LONG? Three (3) years from the date of purchase of your new Warranted Product based on product specific warranty. WHAT WILL NVIDIA DO? Repair, or if repair is not possible, replace your defective Warranted Product.
How long is EVGA PSU warranty?
For EVGA products not purchased from an EVGA authorized reseller or for owners that do not have a valid proof of purchase then the warranty is available for up to 3 years, which will not exceed the warranty length assigned to the part number, and the warranty will start from the EVGA shipping date.
Does water cooling GPU void warranty?
Absolutely, you can water-cool your card with us and it will not void your warranty. As a friendly reminder, be sure to keep all associated parts for your original factory cooler, such as thermal pads, screws, and the heat-sink fan.
Does opening EVGA GPU void warranty?
No, putting a 3rd party cooling solution on the video card will not void your warranty. However, please take extra precaution when doing so as to make sure you do not damage the card removing the original cooling solution or the card itself installing the new 3rd party heatsink.
Does changing thermal pads on GPU void warranty?
Since you have to disassemble the card to change the thermal compound you probably void the warranty.
How do I request an RMA?
return merchandise authorization (RMA)First, the customer must call the technical support office and speak with a technician. ... Secondly, the customer must write the RMA number on the outside of the box that the product is being shipped in. ... Finally, the customer mails the product.
How long does it take for EVGA to approve RMA?
1-2 daysComplete the RMA form with your ticket number, agree to the warranty terms and conditions, and click on Submit RMA Information. Allow up to 1-2 days for approval, once approve you will receive further instructions to complete the RMA process.
Do you need a receipt for EVGA warranty?
EVGA requires an invoice or receipt as proof of purchase to take advantage of any warranty related services necessary. The EVGA warranty is non-transferable.
Are EVGA RMA cards new?
All products returned to Original Purchasers or Second-Hand Purchasers from EVGA's RMA department are thoroughly tested recertified products. Replacement parts and/or Products may include new or refurbished parts or Products and are warranted only until the expiration of the original warranty period.
How To Return an Item to EVGA on Your Own
Purchasing a product as part of a bundle is not the same as having multiple products in the same order. To clarify—if you:
Requesting an Exchange From EVGA
EVGA offers their customers the opportunity to exchange defective products. To initiate an exchange request, you should follow the steps described above. Once you complete them, you can select one of the two options:
Does EVGA Provide a Full Refund?
EVGA doesn’t offer free shipping of products you want to return or exchange. In addition to shipping fees, you will also be required to pay for restocking the product. Here are the key details about EVGA’s refund policy:
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How long does it take for an EVGA to ship?
EVGA will provide a return shipping label which is required to return your defective product. You will have 45 Days to ship the product to EVGA with the return shipping label provided by EVGA.
What is the phone number for RMA?
If you have any questions about the preceding RMA terms and conditions, please contact our Customer Service by calling 888-881-EVGA (3842) option 2. Customer Service can be reached 9AM - 5:30PM Pacific M-F.
Does EVGA use UPS?
EVGA recommends UPS and FedEx. EVGA recommends you obtain delivery confirmation and a tracking number for your shipment so you have proof of delivery. Insurance is highly recommended, but is optional, and may allow you to file a claim in the event of a lost or damaged shipment.
When was the last update for EVGA?
Make sure you read this document carefully and check back for updates. EVGA reserves the right to change this policy without notice. Last update June 17, 2020.
Can you return an EVGA product?
EVGA only offers refunds for products purchased directly from its official website EVGA.com if such products are returned within 14 days of purchase. Returns are subject to a 15% restocking fee if the product packaging has been opened, regardless of whether the product has been used or not.
Is EVGA responsible for packages delivered to outdated address?
EVGA is not responsible for packages delivered to an outdated address. If the product is returned to EVGA due to non-delivery you will be responsible to pay for any additional shipping charges for reshipment. EVGA encourages you to review your shipping address prior to submitting any RMA request.
Does EVGA ship to PO Boxes?
Warranty Replacement Shipping. EVGA will ship to the confirmed address at the time your RMA is approved. EVGA does not ship warranty replacements to PO Boxes, hotels or forwarding addresses.
Does EVGA offer a second owner?
Please note that if an EVGA Extended Warranty is purchased on a Product, it/they will not transfer to a second owner.
Is the limited warranty on EVGA products transferable?
The limited warranty on any Product which was originally shipped from EVGA or an Authorized Reseller as a demo or prize is not transferable to second-hand purchasers and is not covered by the Transferable Limited Warranty.
Is EVGA final?
All decisions by EVGA are final. Customers are responsible for any associated costs for peripherals (such as SLI bridges) required to enable SLI due to changes of the SLI interface on the replacement card (s) after the completion of the RMA process.
How long does it take to get a refund from EVGA?
In order to receive a full refund of your collateral, your original product MUST be received by EVGA within 14 days from the date EVGA shipped the replacement to your address. For the avoidance of doubt, the 14 days begins on the day the replacement is shipped by EVGA, not the day you receive the replacement.
What is the phone number for RMA?
If you have any questions about the preceding RMA terms and conditions, please contact our Customer Service by calling 888-881-EVGA (3842) option 2. Customer Service can be reached 9AM - 5:30PM Pacific M-F.
Shipping
- Orders placed on EVGA.com are charged immediately after completing your order. The shipping and delivery schedules below are estimates only. View Transit Map. Shipments are only processed and shipped Monday through Friday except for holidays observed by EVGA. Approve…
Order Cancellation Policy
- Irrespective of any specific instances mentioned below, EVGA reserves the right to cancel any order from any person at any time, and for any reason. Customers may cancel orders until the time that the order has been processed and batched out for shipping*. Once the order has been batched out for shipping, customers can no longer cancel the order. If the order cannot be canc…
Purchasing, Shipping, and Delivery Restrictions
- Purchasing Restrictions The US/CA EVGA online store ships to the Continental U.S., Hawaii, Puerto Rico and Canada. International orders originating from outside of the United States, Canada and Puerto Rico will be declined. Furthermore, international credit cards are not accepted, with the exception of banks within our shipping areas of Canada. EVGA products on the online s…
Billing/Shipping Address
- A customer may ship an order to an address different from the billing address, with the exception of PayPal purchases. In order to be able to process the order successfully, however, the billing address must be verifiable through the credit card company, which is explained below in the Address Verification section. PayPal Purchases: 1. Products purchased on the EVGA store usin…
Payment and Address Verification
- EVGA does not accept the use of International credit cards, with the exception of banks within our shipping areas of Canada. EVGA recommends avoiding the use of prepaid credit cards and gift cards when placing an order at EVGA.com. It is possible that your order may be cancelled and refunded if it is not able to be verified by our order verification team. If your shipping address do…
Sales Tax
- Sales tax is required for orders shipping into states where EVGA has or may have nexus for state tax purposes under applicable laws. Additionally, sales tax may be required under various state laws, which are in effect at the timeof purchase. If required, you will be charged the applicable sales tax according to your area's tax rate. The EVGA.com webstore does not accept sales tax e…
EVGA Bucks, Coupon Codes, Associate Codes
- EVGA offers customers several ways to discount their purchase through various EVGA programs or temporary offers. During checkout, customers must apply these discounts prior to completing the purchase. Some options may apply to all EVGA.com store purchases, while other options may provide a discount for a specific product or type of products, such as Coupon and Associate cod…
Price-Matching
- Purchases made on EVGA.com are not subject to price-matching. If you purchase a product on EVGA.com and the price decreases within the next 14 days and you notify us, EVGA may choose, in its sole discretion, to refund the difference via the payment option selected during checkout. Original pricing for purposes of price-matching is the MSRP listed at EVGA.com on the date of p…
Promotions
- EVGA.com often sells products that include promotions. Promotions are generally limited to a specific starting date and conditions for when the promotion will end (such as, “while supplies last”). Some promotions are created by and processed by EVGA. However, other promotions are provided in which EVGA is a partner. Regardless, EVGA may only provide a promotional benefit t…