You may cancel the price lock and receive a full refund if your request is made within 180 days of your last payment. After 180 days of inactivity, VALUE CITY FURNITURE/AMERICAN SIGNATURE FURNITURE will deduct a non-refundable of your last payment.
Full Answer
Can you return value City Furniture merchandise?
Merchandise Picked up in Store: you must notify the store within 7 days if you received a defective item or wish to make a return. You’ll be charged a 15% restocking fee for returned merchandise. You’ve made it to the end of this Value City Furniture review. We hope we’ve answered any questions and curiosities you may have about the brand.
What is the warranty on Value City Furniture?
Warranty. Under conditions of normal usage VALUE CITY FURNITURE/AMERICAN SIGNATURE FURNITURE will conduct repairs on any defect in workmanship without any charge to the original purchaser for a one year period from the date of possession of the original purchase.
What is the return policy for items purchased at the store?
After your receipt of merchandise, if you are dissatisfied for any reason, you may return it for a full refund, less delivery fees, so long as it is returned or exchanged within 7 days of pickup or delivery.
What is the Value City Furniture/American signage furniture deduction?
After 180 days of inactivity, VALUE CITY FURNITURE/AMERICAN SIGNATURE FURNITURE will deduct a non-refundable of your last payment. After 180 days of inactivity, VALUE CITY FURNITURE/AMERICAN SIGNATURE FURNITURE/AMERICAN SIGNATURE FURNITURE will deduct a non-refundable $10 service fee from your invoice every month, except where prohibited by law.
What's the return policy for Value City Furniture?
After your receipt of merchandise, if you are dissatisfied for any reason, you may return it for a full refund, less delivery fees, so long as it is returned or exchanged within 7 days of pickup or delivery.
Can I return a couch to City Furniture?
Item must be in new, unused condition in the original packaging. Any damage must be reported to Customer Care within one (1) day after delivery and will require clear photographs to arrange appropriate services. For minor damages, CITY Furniture will provide in-home repair service.
Can I return furniture after delivery?
If the item arrives damaged or different from how it was described or purchased, many retailers will pay for the return shipping. But if you're simply returning the item because you no longer like or need it, you will probably have to cover that cost.
Can you return a couch?
Fortunately, despite what the retailer may try to tell you, you can still send the faulty sofa back. Under the Sale of Goods legislation, a retailer has a responsibility to provide you with goods of a certain standard of quality and durability.
What percentage of furniture is returned?
“Shoppers return 5 to 10 percent of what they purchase in store but 15 to 40 percent of what they buy online,” David Sobie, co-founder and CEO of Happy Returns told CNBC.
How do I return a couch package?
1:062:32Packing Sofa - YouTubeYouTubeStart of suggested clipEnd of suggested clipCover the couch in sections with the packing blankets taping. Around each one to keep it snug andMoreCover the couch in sections with the packing blankets taping. Around each one to keep it snug and secure. Once you have the couch covered you'll be ready to take it to the truck.
Can a store refuse to give a refund?
In the U.S., there's no federal law that says merchants have to accept returns. However, retailers are required to provide a repair, exchange, or refund if a product is defective. And under the FTC's “cooling off” rule, you have the right to cancel some sales within three days of the purchase and get a full refund.
What is the restocking fee?
A restocking fee is a fee charged to a customer when merchandise is returned for a refund.
Can I cancel furniture order before delivery?
Make it clear that you need the goods by a certain date, or for a service to start or finish by a set date. If the retailer does not deliver by then, you'll be legally entitled to cancel your order and demand a refund for a deposit or the cancellation of any credit agreements.
Why is my couch so uncomfortable?
If your couch is older and has become uncomfortable, it is usually because of the degradation of its materials. Most furniture companies will use industrial-grade High-Density foam (1.7 – 1.9 lb. density) for their cushions.
Can I return Ashley furniture If I don't like it?
Ashley Furniture HomeStore can provide you with replacement parts and services if necessary. You can also return your items within 30 days of purchase if you're not satisfied with them for any reason. Contact customer care at 866-436-3393.
How long should a sofa last?
between 7 and 15 yearsSofas: Consider replacing your sofa before the seats start sagging to the point of not supporting you, the fabric has become stained and worn, and the frame is breaking down or squeaking. How long should a couch last? On average, a typical sofa lasts between 7 and 15 years.
Can I cancel an order from City Furniture?
In-Store Refund Policy (for purchases made at all CITY Furniture and Ashley Homestore locations): You will receive a full refund if you cancel your purchase at least one (1) day prior to your scheduled delivery. Deliveries cancelled on the day of delivery will be subject to a restocking charge of $99.99.
Can you return American Signature Furniture furniture?
Merchandise can be returned within 7 days of the date of the delivery, minus delivery fee with 15% restocking fee. Merchandise cannot be returned after 7 days of the date of the delivery. Item(s) shipped via manufacturer parcel shipping may be cancelled for a full refund up until the item(s) ships from warehouse.
Does Value City do layaway?
While we don't offer a traditional layaway program, we do have a program that allows you to lock in an amazing sale price for 90 days. Once you have paid in full for your furniture, you can make arrangements to pick it up or have it delivered.
Who is responsible for all assembly of merchandise after pick up?
The buyer is responsible for all assembly of merchandise after pick-up. The buyer accepts full responsibility for securing merchandise in or to their vehicle. Value City Furniture is not responsible for any damage to merchandise or vehicle during customer transportation. Service.
How long does it take to cancel an undelivered order?
An undelivered order may be cancelled within 3 days from the date of sale with a full refund. You may also cancel your sale, with a full refund if we are unable to deliver by the promised delivery date. A 25% restocking fee on merchandise as shown will be collected on all if cancelled after the 3 day cancellation period. ...
Is Value City Furniture responsible for dye lot?
Value City Furniture is not responsible for any cleaning, dye lot variances, or pilling of fabrics. Leather is a natural material and surface marks and variances in color show that the leather is genuine top grain grade. Value City Furniture cannot be responsible for these natural variances.
Is wood a limited warranty?
All warranties are “limited warranties". Important Notice. Wood is a natural product, therefore some variations in the grain and finish must be expected. Upholstery dye lots on fabrics and swatches may differ in shade from the products actually delivered by the manufacturer.
RETURN POLICY
You will receive a full refund if you cancel your online purchase within three (3) days after receipt of delivery. Deliveries cancelled on or after the day of delivery will be subject to a restocking charge of $99.99. Original delivery and shipping charges are non-refundable.
RETURN POLICY
Learn everything you need to know about the CITY Furniture return policy so that you can shop with confidence. We have different return policies depending on if you shop in person at one of our local Florida showrooms, or if you shop online at cityfurniture.com
