You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Full Answer
Can I return my valve index?
14 Days. You have 14 days from delivery date to request a return on Valve Index Hardware. This includes virtual reality headsets, controllers, and base stations.
Does the valve index have a warranty?
This Hardware Limited Warranty & Agreement (“Warranty”) applies to Valve hardware products including without limitation: Valve Index, Steam Deck and their related accessories (individually and collectively, the "Hardware"). This Warranty is provided by Valve Corporation.
How does steams return policy work?
You can refund a game purchased on Steam if you request the refund within two weeks of purchase, and have played the game for less than two hours total. When your game is refunded, it will be removed from your Steam library, and you'll receive the full value of your purchase back.
Does Steam have a return policy?
Valve will, upon request via help.steampowered.com, issue a refund for any title that is requested within 14 days of purchase and has been played for less than 2 hours. Even if you fall outside of the refund rules we've described, you can submit a request and we'll take a look at it.
How long does an index RMA take?
Generally, once the device arrives at our warehouse, we expect it to take around 4-6 business days to process, and another day or so for a replacement to ship out.
Will there be a valve index 2?
According to Lynch's roundup, the Index 2 is expected to arrive with support for eye tracking as well as inside-out tracking, courtesy of Arcturus, which negates the potential need for any base stations.
Can I refund a Steam game after 14 days?
The limitations of a Steam refund are as follows: A game with a purchase date of over 14 days old and with game time logged over 2 hours isn't eligible for a refund. A pre-ordered game with a release date of over 14 days old and with game time logged over 2 hours aren't eligible for refunds.
Are Steam refunds guaranteed?
If your game was purchased less than 14 days ago and you've played it for less than two hours, you're guaranteed a refund.
Does Steam lose money on refunds?
Steam's system mostly benefits players, but also Steam itself. Although obvious, it's important to note that Steam's return costs are minimal (as they are for any other retailer of digital goods). For each refund, Valve simply loses its 20-30% revenue share (which will depend on the game's sales).
Can I refund a game on Steam and buy it again?
Can I get a refund and repurchase it at the sale price? Yes; if you have not already requested a refund make sure the purchase is eligible and submit a request here. Please note that approved refunds may take up to 7 days to process.
How do I return a game on Steam 2021?
Navigate to Steam Help (help.steampowered.com) and log in with your Steam account. Find the purchase you would like to refund and click on it. If your purchase is not listed, it falls too far outside of our refund window and is ineligible for a refund. Select the problem you are having with the product.
How many refunds does Steam allow?
Is there a limit to how many games you can refund? No. You can request as many refunds as you want through Steam, but if Valve believes you're abusing the system, it can revoke your right to request future refunds.
How long is the warranty on valve index controllers?
Unless otherwise documented, INDEX products are warranted for a period of two (2) years from the date of installation. If the date of installation or resale cannot be documented, the date of installation will be assumed to be ninety days after the manufacturing date coded on the product.
Is the valve index warranty transferable?
Valves terms and conditions state warrenty's are non transferable unless purchased as a gift which this is not (it litteraly has to be purchased as a gift on Steam).
How long is Valve index warranty UK?
2 years minimum! Basically 1 year warranty if the problem is valves fault.
Can you replace valve index lenses?
It possible to replace the entire unit (one for each eye) with relative ease providing you have access to tools and some disassembly information.
Application of These Terms
Right to Cancel Your Order
- For Valve Index, Steam Deck and related components and accessories (individually and collectively "Hardware") you have the right to cancel any purchase of the Hardware on Steam within 14 days from the day on which you or a third party indicated by you (other than the carrier) receives the Hardware purchased. To exercise this right, you must inform ...
Effects of Cancellation
- We will reimburse all payments received from you for the Hardware purchased and will also reimburse delivery charges for shipping the Hardware to you for the least expensive type of delivery offered by us, no later than 14 days after we or our agent received the Hardware. We will use the same means of payment as you used for the initial transaction unless you have expressl…