Can I return an online purchase to Victoria's Secret?
Online purchases can be returned by mail or in a Victoria's Secret store (U.S. only). Choose your purchase type below for more information regarding our Return Guidelines & Instructions based on your return method: Can I exchange my items?
How do I exchange an item at Victoria’s secret?
If you want to exchange a wrong, faulty, or differently sized or colored item, you need to call Victoria’s Secret customer support at 1-800-411-5116. They’ll place the order for you and ship it for free, and you can return the unwanted order for a refund.
What is Victoria’s Secret merchandise credit policy?
Victoria’s Secret will exchange merchandise or issue a merchandise credit in an amount equal to the original purchase price for the returned merchandise. All applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons granted at the time of purchase will be prorated and applied to the credited amount.
Do Victoria's Secret stores require price tags?
Price tags are not required for Victoria's Secret or PINK items, but will make the processing of your return/exchange easier. Franchise stores can only accept returns or exchanges on merchandise purchased at that location. We are unable to accept items where the sewn-in garment tag has been cut or removed (where applicable).
What is Victoria's Secret return policy?
WITH AN ORIGINAL RECEIPT: Merchandise returns within 30 days of purchase with the original receipt will be refunded to the original form of payment. After 30 days, merchandise may be refunded in the form of a merchandise card.
Can I return a bra to Victoria's Secret without tags?
The merchandise with a Required for Return tag can't be returned without the tag. A seven-item limit applies to returns within 90 days, defective merchandise excluded. The items that have a sewn-in garment tag removed will not be accepted for returns.
Can I return Victoria's Secret without receipt?
Without a receipt Victoria's Secret will exchange merchandise or issue a merchandise credit based on the lowest selling price of the returned merchandise - factoring in all promotions, discounts, offers, free items (as part of a qualifying purchase), and coupons that may have applied.
Can you return PINK items at Victoria's Secret?
Yes! Simply bring your item(s) and your order invoice to a Victoria's Secret or PINK store.
How long do you have to return something to VS?
Within 30 Days of Purchase: The 30 day timeframe starts from the date your order ships. Merchandise may be refunded in the original form and amount of payment for the returned merchandise. Refunds for returns made in-store typically process back to the original form of payment within 3-5 business days.
Can I exchange without receipt?
What if I don't have the receipt? If you can't get hold of the receipt and you're taking an item back simply because you don't like it, the retailer is under no legal obligation to give you a refund – but the retailer may offer you an exchange or a credit note.
What does Victoria Secret do with returned bras?
'" that Victoria's Secret does cut up some returned items so they can't be resold, even when they're in good condition. "I asked about donating them to Salvation Army.
Can Victoria's Secret look up receipt?
Otherwise, if you don't have your credit card, you'll need to call Victoria's Secret Store Relations at (855) 866-5810. The folks at Store Relations should be able to look up your receipt information for you and send you a copy.
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Refunds
Subject to the above exclusions, we will process a refund upon receipt of the returned/exchanged products, excluding any delivery charges you paid for through ordering.
Cancellation
If you wish to cancel your order, you may do so by calling our Customer Services department 800-4414440 during working hours and within one hour of having placed it.
Returns Process
Policies
- Products purchased online can only be returned to any of our stores. Any items whatsoever which have been provided free-of-charge with the relevant products must also be returned. You must take reasonable care of any products that you wish to return and not use them. The products must be returned in their original conditions. We will not be respons...
eGift Card
- - Any products purchased through an eGift card will be refunded via an eGift card - Any orders placed through a combination of payment methods (e.g. eGift + Card) will be refunded via the original payment method ⚬ eGift card payments will be refunded via an eGift card and the remaining balance directly to credit/debit cards - eGift card purchases & Top ups are non-refund…
Exchanges Process
- If you would like to exchange any products, you may: - Visit the nearest store to return the items & purchase the new products. Please note that this is subject to availability and is per our applicable policies.
Refunds
- Subject to the above exclusions, we will process a refund upon receipt of the returned/exchanged products, excluding any delivery charges you paid for through ordering. Any refunds given by us in relation to returns/exchanges will be made as follows. References to Alshaya Card refer to our gift/refund card which may then be used for future purchases in our stores, not online.
Cancellation
- If you wish to cancel your order, you may do so by calling our Customer Services department 800-4414440 during working hours and within one hour of having placed it. If you paid by credit card or debit card (KNET in Kuwait), and you have cancelled in accordance with this clause then we will reverse the authorisation or process a refund transaction (as the case may be) as soon as possi…