Full Answer
What is the return policy for visible care?
Help: visibleReturn Policy If you wish to return your wireless device, you must do so within 14 days of purchase. Returning your merchandise does not automatically cancel your service. To return your merchandise or cancel your service, you must get in touch with the visible Care team.
How do I return my phone from visible?
If you purchased your phone from visible, please follow the instructions below to process your return: If you would like to return your phone, login to your visible account and chat with Care for a pre-paid, pre-addressed return shipping label. Care will send the label to the email address associated with your visible account.
How do I Return my Device or merchandise?
If you wish to return your wireless device, you must do so within 14 days of purchase. Returning your merchandise does not automatically cancel your service. To return your merchandise or cancel your service, you must get in touch with the visible Care team. You are permitted one exchange.
Where does visible protect appear on my monthly service bill?
Visible Protect will appear as a line item on your Visible monthly service bill. Can I purchase separate protection for my phone and wearable? Yes! Assurant gives you the flexibility to purchase separate protection plans for your phone and wearable. How do I file an insurance claim?
Can you return phones to Visible?
If you wish to return your wireless device, you must do so within 14 days of purchase. Returning your merchandise does not automatically cancel your service. To return your merchandise or cancel your service, you must get in touch with the visible Care team. You are permitted one exchange.
How long after you buy a phone can you return it?
You can return or exchange a Device or accessory (“Device”) for a refund within 14 days of the purchase or lease date of the original Device.
How do I cancel Visible mobile?
There are two ways to cancel your service.Stop paying your monthly service charges. Honestly, it's that easy. No fees, penalties, credit dings or anything like that. ... Make a cancellation request. To submit this request through our app or mobile web, head to the Account section.
Does Visible have a trade in program?
We have a great swap option (swap-tion?) that you can take advantage of. You're welcome to trade in your incompatible Android device for a brand new Blade A7 Prime or a Blade A3 Prime device.
Can I return a phone if I don't like it?
If you're within this period, no probs. Take your phone in its original packaging with your receipt back to the shop. If you cannot find a returns policy, it's worth trying anyway. Again, take your phone in its original packaging, along with your receipt, back to the store where you bought it and ask.
Can you return a Mobile phone once opened?
Usually, you can return the device and cancel your contract within 14 days for a full refund, or 30 days if the device is faulty. Typically, this applies even if you've opened the package, as long as you haven't damaged the product.
Can I cancel Visible anytime?
Cancellation. We'll do our best to make sure you don't want to leave, but if something comes up and you have to go, you can cancel service for any reason at any time. We will miss you, though (and hope you come back).
How long is Visible contract?
For those opting for one line, the Visible Unlimited Plan costs $25 for the first month and $40 for each month after that. There is no annual contract, making it easy for those who want flexibility.
Does Visible have a contract?
Visible is a $40 unlimited plan -- now with fewer limits With no contract required and a $40-per-month payment -- taxes and fees included -- you get unlimited calls, texts and data, all on Verizon's 4G VoLTE network.
How can I get a new phone for free?
Lifeline Support Lifeline Support is a government-funded program that helps to reduce the cost of cell phones for people who qualify. If you qualify, you'll receive a subsidy of at least $9.25 each month toward your cell phone bill and a free Android smartphone to use.
Does Visible pay off your phone?
Upgrade to the newest model through Visible & finance, interest free, through Affirm. Mail in your old phone within 14 days in good working condition, and we'll pay off the remaining balance on it.
Can you use a Verizon phone on Visible?
Visible is an all-digital wireless carrier owned by Verizon. The app-based phone service runs on Verizon's 4G LTE Network. The service costs $40/month for unlimited data, messages, and minutes in the U.S. Visible supports both Apple and Android devices.
Can I return my iPhone after 30 days?
Standard Return Policy You have 14 calendar days to return an item from the date you received it. Only items that have been purchased directly from Apple, either online or at an Apple Retail Store, can be returned to Apple.
Can I return an iPhone after using it?
Standard Return Policy In that unlikely event, we invite you to review the following terms related to returning a product. For iPhone returns (not purchased in volume), you may return your undamaged iPhone with its included accessories within 14 days from the date you received the product.
Can I return my new iPhone?
For iPhone returns, you may return your undamaged iPhone with its included accessories within 14 days of purchase for a full refund.
Can you return a phone if you don't like it Samsung?
We cannot accept returns or exchanges for final sale items or items not bought directly from Samsung.com or through the Shop Samsung App. Eligible returned items must be received by Samsung within 15 days of receipt by customer (unless purchased under a special promotion that expressly extends the trial use window).
Where can I access my visible account?
You can access your account via the Visible app or on our website at visible.com. You are responsible for paying your monthly charges for the Service provided under this Agreement, including charges made by any person you permit to have direct or indirect access to your phone even if you did not authorize its use.
How long does it take to dispute a charge on Visible?
Most customer concerns can be quickly resolved by contacting customer support. You can dispute charges for any Service (s) within 180 days of the date the disputed charge was incurred by emailing us at support@visible.com.
What happens if you don't pay your bill?
If you fail to make payment when due, your Service will be suspended and/or cancelled. By making a payment, you will have access to Service for the designated period of time.
How long does a deactivated account last?
If your account is deactivated for non-payment, it will be suspended for 60 days. If payment is not made within the 60 day period, it will be cancelled.
What does it mean when you use your service after a change?
But, if you use your Service after the change takes effect, that means you're accepting the change. If we make any changes to the dispute resolution provision of this Agreement, such changes will not affect the resolution of any disputes that arose before such change.
Is visible responsible for third party content?
Visible is not responsible for any third–party information, content, applications or services you access, download or use on your device. You are responsible for maintaining virus and other Internet security protections when accessing these third–party products or services.
Do wireless phones have to be certified?
Your wireless phone must comply with Federal Communications Commission regulations, be certified for use on the network, and be compatible with your Service. We may change your wireless device's software, applications or programming remotely, without notice.
Unlimited data, unbelievable value
Get unlimited data, powered by Verizon, for as little as $25/mo—without needing to join a family plan. Taxes and fees included! You can save even more when you bring a friend. Learn more
The Visible Plan
While Visible might seem too good to be true, there are a few ways we’re able to keep our costs low while providing you with great phone service. We cut out stores (and the salespeople that come with them), and we’ve leveraged our powered by Verizon network access to give you coverage across the country.
Try Visible for free
We're pretty confident our service knocks out the competition. That's why we created our 15-day Visible Free Trial. No credit cards, no confusing pieces—everything you need to start is right on your iPhone XS/XR or higher. Learn more
When you buy a phone from visible, do you add protection to your cart?
When you buy an eligible phone from visible, just add the protection program to your cart. Coverage starts the second your phone is activated and you make a payment.
Is Pocket Geek Mobile an insurance?
Pocket Geek Mobile by Assurant is not an insurance product or a service contract. **Your new Apple device is eligible for AppleCare Services during the first 24 months from the date you purchase the device from visible and enroll in visible Protect, and as long as your plan coverage remains uninterrupted.
What Is Visible?
Verizon launched its startup Visible, a prepaid cell phone carrier, in 2018. The Visible Unlimited cell phone plan ties at No. 3 in our Best Cell Phone Plans of 2022 rating, and at No. 2 in our Best Prepaid Cell Phone Plans of 2022 rating.
Visible Unlimited Cell Phone Plan Review
Ranked #3 Best Cell Phone Plan of 2022 (tie) Ranked #2 Best Prepaid Cell Phone Plan of 2022 (tie)
Visible Setup Fees
Visible does not have any added setup fees. Customers can sign up using their own device, if compatible with Visible’s network, and their current phone number for no charge.
What Additional Cell Phone Plans Are Available From Visible?
The Visible Unlimited plan is the only plan available from Visible at this time.
Visible Optional Features
Visible doesn’t have add-ons like streaming services or additional hotspot data for a monthly fee like some of the other cell phone plans we rated. However, there are optional services customers may find useful.
Where Is Visible 5G Available?
Visible’s Unlimited plan offers 5G Ultra-Wideband data which is capped at a speed of 200 Mbps and is available in over 1,800 cities. 5G Nationwide, which is slightly slower than 5G Ultra-Wideband is currently available in over 2,700 cities.
Our 360 Methodology for Evaluating Cell Phone Plans
We explain what matters most to consumers, experts, and professional reviewers when it comes to cell phone plans. Then we provide an unbiased evaluation of cell phone plans available at the time of review. Our goal is to empower consumers with the information and tools they need to make informed decisions.
What to do if your visible customer support is not working?
If a Visible customer support agent is unable to resolve your problem, they’ll likely send it to a network specialist for review. If you’re not getting anywhere with chat support, be proactive and ask for a network specialist to investigate.
Does Visible have an 800 number?
There Is No 800 Number. Visible does not have an 800 number for you to call for customer service. Instead, you can get help 24/7 by chatting through the Visible app or website, Facebook Messenger or Twitter. Visible is owned by Verizon, but it operates independently.
Can you continue a chat on your phone?
Plus, you won’t be able to continue the chat if you’re asked to restart your phone.
Can you call Verizon about visible?
Visible is owned by Verizon, but it operates independently. Therefore, you can’t go to a Verizon store for help with your Visible account. 2. You Can Request a Callback. Although you can’t dial a toll-free number to reach Visible customer support, you can request that an agent call you back.
Is visible a cell phone service provider?
Final Thought. Visible is not a typical cell phone service provider and its customer service options are a little different. If you need assistance, I recommend that you start with live chat from a computer. For more complicated matters, request a callback.