west elm furniture return policy

What is West Elm’s return policy?

West Elm allows you to return your item within 30 days of purchase or delivery, as long as you have a purchase proof. The return policy dictates the same return terms for upholstery items but excludes the following from the list of items eligible for return:

Can I shop + ship West Elm products internationally?

You can now shop + ship many of your favorite west elm collections internationally. All international orders must receive a return authorization from our call center and cannot be accepted in any of our retail stores.

How does westwest Elm protect my information?

West Elm has sophisticated encryption and authentication tools to protect the security of your credit card information, and we will do our best to protect its security on our systems.

What is the return policy for made-to-order items?

Returns will be credited by our partner, Borderfree, in the original currency used for purchase. Delivery fees are non-refundable. We cannot accept returns on the following: Made-to-Order items, monogrammed items, one-of-a kind products, gift cards, and items damaged through normal wear and tear.

What is the return policy for West Elm furniture?

Can I return or exchange an item? Eligible items can be returned for a refund of the merchandise value within 30 days of receiving an order or 7 days for Quick Ship upholstery items. An original receipt or gift receipt is required.

Does West Elm charge for furniture returns?

West Elm return policy You may have to pay for return shipping costs (generally between $6.50 and $13.25). Furniture, however, cannot be returned to a store. You'll need to call Customer Care to arrange the return of any furniture over 70 pounds. The number to call is 1-888-922-4119.

How long do you have to return something to West Elm?

West Elm allows you to return your item within 30 days of purchase or delivery, as long as you have a purchase proof. The return policy dictates the same return terms for upholstery items but excludes the following from the list of items eligible for return: Personalized monogrammed items. Made-to-order items.

Does West Elm furniture have warranty?

This warranty is valid from the date of delivery to the original End User and is non-transferable. west elm will repair or replace with comparable product, at its option and free of charge (for materials and components) any product, part or component which fails under normal use.

Where is West Elm furniture made?

Where is West Elm Furniture Made? The initial concept for most West Elm furniture starts in the Brooklyn-based Bower Studios. After this design stage, the plans move to factories in North America and India for hands-on construction.

Does West Elm have customer reviews?

When it comes to customer experience, West Elm shoppers usually enjoy the modern and thoughtfully designed pieces that are available to them. Even so, there has been some mixed feedback from shoppers regarding issues with delivery and the perceived quality of their items in some instances.

Who owns West Elm?

Williams-Sonoma, Inc.West Elm / Parent organizationWilliams-Sonoma today sells furnishings and decorative accessories for every room in the home. It also has launched two distinct brands: West Elm, offering modern furnishings and décor; and Mark and Graham, an online platform for personalized gift buying.

Does West Elm ever do free shipping?

Shop West Elm's free-shipping section West Elm offers many items that come with free shipping. Simply browse through this page and be on the lookout for a free-shipping label. It's important to note, however, that items eligible for free shipping are generally on the smaller side.

Does West Elm do price match?

Is There a West Elm Price Adjustment? Unfortunately, West Elm doesn't offer price adjustments at the moment. We took time to call their stores in various locations, including New York, Idaho, California, to confirm this policy. None of the locations we spoke with offered price adjustments.

Does Pottery Barn furniture have a warranty?

Pottery Barn Return and Warranty Policies Similar to other Williams Sonoma furniture stores such as West Elm, Pottery Barn does not offer any furniture warranties.

Does Wayfair have free returns?

If you're not in love within 100 nights, you can arrange a free return or exchange it for a different one. The return or exchange option only applies once per order. This excludes Mattress Toppers, Crib Mattresses, Air Mattresses, and Open Box Mattresses.

Does West Elm do price matching?

Is There a West Elm Price Adjustment? Unfortunately, West Elm doesn't offer price adjustments at the moment. We took time to call their stores in various locations, including New York, Idaho, California, to confirm this policy. None of the locations we spoke with offered price adjustments.

The Lowdown on the West Elm Return Policy

West Elm allows you to return your item within 30 days of purchase or delivery, as long as you have a purchase proof. The return policy dictates the same return terms for upholstery items but excludes the following from the list of items eligible for return:

West Elm Return Policy for Special Returns

West Elm’s standard return policy doesn’t cover registry, international, or defective returns.

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When Can I Expect My Refund?

It can take up to 14 business days for West Elm to process your refund, depending on the kind of refund you’re eligible for. The return policy specifically mentions that any request to adjust the refund amount to the price of another item will be rejected.

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Order Returns

All international orders must receive a return authorization from our call center and cannot be accepted in any of our retail stores. Please contact us immediately if you would like to return an item as time limits apply (within 7 days of purchase for Quick-Ship upholstery items and within 30 days for all other stocked items).

Exceptions

General Guidelines of what items are ineligible for International Shipping

Track Your Order

Available for online status tracking 24 hours after it has been placed.

Shipping

Items are shipped to 48 states and to Alaska, Hawaii and U.S. Territories.

Credit Card

Earn 10% Back in Rewards 2 for your first 30 days as a cardmember across our brands with the West Elm Credit Card.

Monogram Guide

Choose between traditional monogram or personalization in a variety of different fonts and color options.

How to contact Westelm?

If you are having difficulty viewing the content on this Site or navigating the site, please call our Customer Service Team toll-free at 1.888.922.4119 or email our team at customerservice@westelm.com, and we will be happy to assist you.

Where is West Elm located?

As used in the Terms and on the Site, "westelm.com, West Elm, Site, We, Us" refers to Williams-Sonoma, Inc., with headquarters located at 3250 Van Ness Avenue, San Francisco, California 94109, USA. If you have any questions about these Terms, the Privacy Policy or the Site, you may contact us via the Customer Service information provided on ...

Where are Williams Sonoma's legal actions?

must be brought in the state or federal courts located in the County of San Francisco, California. You consent and submit to the personal jurisdiction of such courts for the purposes of any such action. These Terms and Conditions will be governed by and construed in accordance with the laws of the State of California , without giving effect to any conflict of laws rules or provisions.

How to redeem a gift card?

To redeem, enter the 16-digit Gift Card number and the 8-digit PIN (both numbers can be found on the back of the card) at checkout, and the Gift Card value will be deducted automatically from your total. Check your gift card balance.

How long does it take to get a refund from Quick Ship?

Eligible items can be returned for a refund of the merchandise value within 30 days of receiving an order or 7 days for Quick Ship upholstery items. An original receipt or gift receipt is required. How to Return:

Does Williams Sonoma charge sales tax?

territories marked with an asterisk also collect taxes on shipping and processing charges. Except as otherwise noted, all sales are made by Williams-Sonoma DTC, Inc., and the local sales tax of the delivery destination is also charged.

Returns Process

Policies

• 2.1. Cancellation of Products (a) You can cancel orders for Products partially or fully prior to issuing and processing of the invoice in relation to such Products by us. Orders cannot be cancelled once the invoice has been processed and issued. (b) In case you change your mind in relation to a particular order of the Products, you may cancel the p...

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eGift Card

Exchanges Process

Refunds

• Products purchased online can only be returned to any of our stores. Any items whatsoever which have been provided free-of-charge with the relevant products must also be returned. You must take reasonable care of any products that you wish to return and not use them. The products must be returned in their original conditions. We will not be respons...

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Cancellation