What is West Elm’s return policy?
West Elm allows you to return your item within 30 days of purchase or delivery, as long as you have a purchase proof. The return policy dictates the same return terms for upholstery items but excludes the following from the list of items eligible for return:
What do customers think of West Elm furniture?
West Elm Reviews: What Do Customers Think? This West Elm furniture review found a varied customer response based on its research. On Trustpilot, they have a ranking of 1.3/5 stars with over 280 reviews. Customers noted that there were issues with their delivery times, having reported delays or not receiving their orders.
How much does it cost to ship furniture from West Elm?
How much does West Elm shipping cost? This West Elm furniture review found out that shipping rates vary based on the order total. For instance, an order of $200 can be charged around $21 for shipping.
How much does a West Elm coffee table cost?
Consider buying two with a West Elm coffee table, so you can create the ultimate breakfast space to sip your morning brew and read the newspaper (tablet or print). The Mid-Century Leather Show Wood Chair varies in fabric, color, and leg style which all differ in price. This ranges from $799 – $2148, which is a limited-time offer.
What is West Elm warranty policy?
west elm warrants that west elm Work Collection Licensed products are free from defects in materials and workmanship for a period of five (5) years. This warranty is valid from the date of delivery to the original End User and is non-transferable.
Does West Elm charge for furniture returns?
West Elm return policy You may have to pay for return shipping costs (generally between $6.50 and $13.25). Furniture, however, cannot be returned to a store. You'll need to call Customer Care to arrange the return of any furniture over 70 pounds. The number to call is 1-888-922-4119.
What is the return policy for West Elm furniture?
Can I return or exchange an item? Eligible items can be returned for a refund of the merchandise value within 30 days of receiving an order or 7 days for Quick Ship upholstery items. An original receipt or gift receipt is required.
Can you return to West Elm after 30 days?
Damaged or defective West Elm merchandise can be returned even after the expiry of the 30-day return window. To get a full refund, you must reach out to their Customer Care Center. They process a refund or an exchange on a case-to-case basis.
Where is West Elm furniture made?
Where is West Elm Furniture Made? The initial concept for most West Elm furniture starts in the Brooklyn-based Bower Studios. After this design stage, the plans move to factories in North America and India for hands-on construction.
Does West Elm have customer reviews?
When it comes to customer experience, West Elm shoppers usually enjoy the modern and thoughtfully designed pieces that are available to them. Even so, there has been some mixed feedback from shoppers regarding issues with delivery and the perceived quality of their items in some instances.
Can you return West Elm to Williams-Sonoma?
Good news, newbie bride: If you registered at household favorites Williams Sonoma, West Elm and Pottery Barn, returns are totally interchangeable.
Who owns West Elm?
Williams-Sonoma, Inc.West Elm / Parent organizationWilliams-Sonoma today sells furnishings and decorative accessories for every room in the home. It also has launched two distinct brands: West Elm, offering modern furnishings and décor; and Mark and Graham, an online platform for personalized gift buying.
Does West Elm do free shipping to store?
West Elm offers a ship-to-store option, but it's not free. Instead, you will pay a flat rate. See the West Elm ship-to-store costs. Using West Elm ship-to-store is best for customers who want an item that isn't available at a nearby store and also wants to avoid having packages delivered to their home.
Do you have to build West Elm furniture?
Some pieces may require assembly upon arrival. LOCAL DELIVERY: Some furniture is stocked in your local west elm store and available to take home immediately. Our Sales Associates can ar- range delivery of these items via a local delivery service.
Does West Elm do price match?
Is There a West Elm Price Adjustment? Unfortunately, West Elm doesn't offer price adjustments at the moment. We took time to call their stores in various locations, including New York, Idaho, California, to confirm this policy. None of the locations we spoke with offered price adjustments.
How do I make a complaint to West Elm?
Walmart Customer Service – How To Contact Corporate Office?Corporate Office Headquarters. 3250 Van Ness Ave. San Francisco CA 94109.Email. customerservice@westelm.com.Customer service number. 1.888.922.4119.Returns.
Can you return west elm to Williams Sonoma?
Good news, newbie bride: If you registered at household favorites Williams Sonoma, West Elm and Pottery Barn, returns are totally interchangeable.
Does Wayfair have free returns?
If you're not in love within 100 nights, you can arrange a free return or exchange it for a different one. The return or exchange option only applies once per order. This excludes Mattress Toppers, Crib Mattresses, Air Mattresses, and Open Box Mattresses.
Does west elm put furniture together?
Home Delivery Your order will ship when all items in your order are available for delivery. Home Delivery usually includes our premium White Glove Service - items are delivered to your home by appointment to your room of choice — and are then unpacked and fully assembled.
Does west elm do price match?
Is There a West Elm Price Adjustment? Unfortunately, West Elm doesn't offer price adjustments at the moment. We took time to call their stores in various locations, including New York, Idaho, California, to confirm this policy. None of the locations we spoke with offered price adjustments.
The Lowdown on the West Elm Return Policy
West Elm allows you to return your item within 30 days of purchase or delivery, as long as you have a purchase proof. The return policy dictates the same return terms for upholstery items but excludes the following from the list of items eligible for return:
West Elm Return Policy for Special Returns
West Elm’s standard return policy doesn’t cover registry, international, or defective returns.
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When Can I Expect My Refund?
It can take up to 14 business days for West Elm to process your refund, depending on the kind of refund you’re eligible for. The return policy specifically mentions that any request to adjust the refund amount to the price of another item will be rejected.
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DoNotPay has your return game sorted with other popular return policy guides. You can always go over some of our commonly sought-after item return manuals here:
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Track Your Order
Available for online status tracking 24 hours after it has been placed.
Shipping
Items are shipped to 48 states and to Alaska, Hawaii and U.S. Territories.
Credit Card
Earn 10% Back in Rewards 2 for your first 30 days as a cardmember across our brands with the West Elm Credit Card.
Monogram Guide
Choose between traditional monogram or personalization in a variety of different fonts and color options.
How to contact Westelm?
If you are having difficulty viewing the content on this Site or navigating the site, please call our Customer Service Team toll-free at 1.888.922.4119 or email our team at customerservice@westelm.com, and we will be happy to assist you.
Where is West Elm located?
As used in the Terms and on the Site, "westelm.com, West Elm, Site, We, Us" refers to Williams-Sonoma, Inc., with headquarters located at 3250 Van Ness Avenue, San Francisco, California 94109, USA. If you have any questions about these Terms, the Privacy Policy or the Site, you may contact us via the Customer Service information provided on ...
Where are Williams Sonoma's legal actions?
must be brought in the state or federal courts located in the County of San Francisco, California. You consent and submit to the personal jurisdiction of such courts for the purposes of any such action. These Terms and Conditions will be governed by and construed in accordance with the laws of the State of California , without giving effect to any conflict of laws rules or provisions.
What is West Elm furniture?
West Elm is a high-end furniture and home decor company known for its trendy and modern designs . Their collection ranges from West Elm rugs, West Elm chairs, to West Elm modern wall art. With a huge following of over 2.4 million on Instagram, they have been featured in numerous publications including PopSugar, the New York Magazine, ...
What is a West Elm sofa?
West Elm Modular Sectional. The sofa is one of the most integral pieces of furniture to have in the living room. Not only does it fill empty space, it’s an area where family and friends can gather. However, don’t settle for just any type of couch.
When did West Elm start selling?
West Elm was launched with its first ever catalog in 2002 under its parent company of Williams-Sonoma and Pottery Barn. More specifically, Williams-Sonoma is one of the oldest and largest e-commerce retailers that sells kitchen-wares and house furnishings, starting all the way back in the 1940s.
Where is West Elm located?
Their headquarters are now based in New York City. West Elm also focuses on lessening its ecological footprint, with 60% of their products supporting at least one sustainability initiative.
Returns Process
Policies
- 2.1. Cancellation of Products (a) You can cancel orders for Products partially or fully prior to issuing and processing of the invoice in relation to such Products by us. Orders cannot be cancelled once the invoice has been processed and issued. (b) In case you change your mind in relation to a particular order of the Products, you may cancel the p...
eGift Card
Exchanges Process
Refunds
- Products purchased online can only be returned to any of our stores. Any items whatsoever which have been provided free-of-charge with the relevant products must also be returned. You must take reasonable care of any products that you wish to return and not use them. The products must be returned in their original conditions. We will not be respons...
Cancellation
- - Any products purchased through an eGift card will be refunded via an eGift card - Any orders placed through a combination of payment methods (e.g. eGift + Card) will be refunded via the original payment method ⚬ eGift card payments will be refunded via an eGift card and the remaining balance directly to credit/debit cards - eGift card purchases & Top ups are non-refund…