what is sephora's return policy

Does Sephora really throw away 'used' returns?

Yes Sephora throws them away! It doesn't matter if its gently used. Honestly even if it isnt used I still would not want to buy it because you never now where it's been. It could have been in someone's over heated car! People are so spoiled by the insanely generous return policy here in the USA stores.

Does Sephora let you return anything?

You can return any item that is new or gently used that originates from Sephora. Returns include gifts, whether they are fragrance or makeup, however, you can not return anything that came in your Sephora Play! Box, unless it was affected by an error of the company. You also can’t return online freebies.

Does Sephora have Black Friday sales?

Sephora’s Black Friday sale continues through the weekend, which means you can get up to 70% off hundreds of products, including popular fragrances from brands like Maison Margiela, Prada, Nest ...

What can you return to Sephora?

• Credit/Debit: refund issued to your card used for the purchase
• Instacart: a credit or debit card of your choice
• Klarna: a credit or debit card of your choice
• Sephora Gift Card: another Sephora gift card
• JC Penney Credit Card: Sephora gift card
• Paypal: Sephora gift card
• Sephora Online Credit: store credit available for use in-store (not online)

Can you return Sephora products opened?

Sephora: Yes, opened products are accepted for returns or exchanges along with receipt. For online orders, you must return the item to Sephora.com within 60 days of the purchase date for a full refund — minus original shipping fees, but a complimentary return label is included in the original packaging.

How strict is Sephora's return policy?

You will only be able to receive a full refund if you return the product within 60 days — a store credit will be issued between 61-90 days and you won't be eligible for any kind of refund if you wait until after 90 days. It rarely makes sense to be told by a company that opened products are ineligible for returns.

How long is Sephora return policy?

Put simply, if you aren't happy with your purchase for any reason and the item is new or gently used you can return it within 60 days to Sephora for a full refund.

Can Sephora refuse a return?

So, it may come as a pleasant surprise that, thanks to Sephora's generous return policy, you can return any new or gently used products for a full refund, so long as it's in the time parameters—30 days, in most cases—that the store lists on its website.

Does Sephora accept returns after 60 days?

What Happens After 60 Days? If you try to return something more that 60 days from date of purchase you're NOT completely out of luck. You'll simply have to settle for a Sephora merchandise credit which can be used online and in-store.

Do Sephora returns have to be in original packaging?

We can accept new or gently used items within our return time frame and you do not need the original product packaging.

Can I return Sephora after 30 days?

Returns Policy If you are not completely satisfied with a Sephora purchase or gift for any reason, Sephora welcomes you to return new or gently used products for a full refund to your original method of payment if returned within 30 days of purchase, in most cases.

Can you make a return at Sephora without a receipt?

Officially, Sephora allows returns, both opened and unopened, within 60 days of purchase, and items without a receipt are accepted in exchange for store credit.

Can I return Sephora products to Kohl's?

Can I return Sephora products in Kohl's? Merchandise purchased at Sephora at Kohl's locations or through Kohls.com can be returned in any Kohl's store, even if that store does not have a Sephora location.

When did Sephora change their return policy?

In addition, Sephora has made changes to its return policy. The company decided to extend returns for in-store purchases with receipts (made on or after February 15) for 30 days of stores reopening. For online returns, the store has extended it from 30 to 60 days.

Can I return something at Sephora without a receipt?

Officially, Sephora allows returns, both opened and unopened, within 60 days of purchase, and items without a receipt are accepted in exchange for store credit.

Did Sephora change their return policy?

In addition, Sephora has made changes to its return policy. The company decided to extend returns for in-store purchases with receipts (made on or after February 15) for 30 days of stores reopening. For online returns, the store has extended it from 30 to 60 days.

Can I Return Sephora Products After Use?

Sephora accepts all products in new or gently used condition.

How Long do Sephora Refunds Take?

Refunds made in physical Sephora locations are instantaneous or within 24 hours depending on your mode of payment. However, Sephora says to allow 3...

Does Sephora Have Free Returns?

Returns made in Sephora stores or initiated online are free. You don’t need to pay any shipping or handling fees.

How to Return Sephora Products

New and gently used products can be returned to a Sephora store, or shipped to the company, within 60 days of purchase. For in-store returns, all you need to do is bring the item (s) you’d like to return and an associate will process the return and refund your money.

Sephora Exchange Policy

Sephora’s exchange policy ties right into the general return policy. As long as you return your new or gently used product within the 60-day return window, you’ll be able to exchange the product in-store.

Sephora Refund Policy

For all new and gently used items purchased at a Sephora store, at Sephora online, or another third-party seller, you have 60 days to request a refund for your product. The refund you’re issued will depend on your original payment method and the time at which you’re returning the defective product.

Does Sephora Take Returns Without a Receipt?

If you don’t have your receipt, Sephora can look up your purchase via the card used or by looking up your Beauty Insider account. If the associate can’t find your purchase history, you’ll be issued in-store credit to use instead of a refund to a card.

Does Sephora Take Returns After 30 Days?

While many businesses have a 30-day return policy, Sephora will accept returns up to 60 days after you make your purchase. However, the method in which you receive your refund will depend on the form of payment you used, as well as the timeframe at which you’re returning the product.

In Conclusion

Sephora has a far more lenient return and exchange policy than other companies. With their 60-day return window, along with the acceptance of gently used products, you’re far more likely to have an easy time returning Sephora products than anywhere else.

How to return items to Sephora?

1. Sephora.ca Returns by Mail 1 Include the original Sephora packing slip with your items. 2 Package your return item in the manufacturer's product box and Sephora packaging (if available). Otherwise, pack your return in a well-padded envelope or box to prevent damage in transit. 3 Print the Prepaid Return Label from the link above and mail your return via Canada Postal Service (Canada Post). 4 Track your order using the link above. 5 You will receive an email confirmation when your return is processed.

How long does it take to get a return from Sephora?

Returns must be received within 60 days of purchase. Items shipped to Sephora outside of the returns window may not be returned to you. It takes up to 30 days to process returns and credit your account or to issue an online store credit.

How to contact Sephora for returns?

See the U.S. Returns section of Customer Service or call 1-877-SEPHORA (1-877-737-4672) for instructions regarding returns and exchanges of products purchased in the U.S. or on sephora.com.

How long does it take for a Sephora refund to be credited?

If Sephora receives your new or gently used item within 30 days of purchase, the refund will be credited to: If Sephora receives your new or gently used item within 31 to 60 days of purchase, the refund will be credited to: Credit or debit card. Your credit or debit card used to make the purchase.

Does Sephora accept returns?

Sephora monitors return activity by customers for abuse, and if we detect what we consider to be excessive or potentially fraudulent return activity from a customer, that customer may be notified in writing that Sephora will no longer accept any returns from that customer, with or without a receipt.

Can You Return Used Makeup to Sephora?

The answer is—it depends on the level of use. The company usually accepts returns including slightly used products, but it will probably reject half-used items.

How To Start a Return Process With Sephora

Taking products back to the nearest Sephora guarantees a fast-processing refund or replacement. Here’s how you can do it:

Can You Start Sephora Returns Without a Receipt?

Yes, you can, as the company has other ways to confirm your purchase and find you in its database, such as:

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How do I return a SEPHORA online purchase?

Items purchased or received as a gift from Sephora.com may be returned. Return shipping is free by using the Merchandise Return label, which is included with every online order. Original shipping charges are non-refundable, except if the item is being returned due to an error made by Sephora.

What if I made a purchase in a Sephora store or at Sephora in JCPenney Store?

Purchases made in a Sephora store or at Sephora in JCPenney locations must be returned to a retail store. Sephora does not accept mailed returns for merchandise purchased in-store.

What if I used a store credit card?

Any items that were paid for using store credit, an eGift certificate, or that were received as gifts will be refunded through store credit. Any items that were returned after 60 days from purchase will only be refunded as an online store credit.