Can I return an item to Sally Beauty for a refund?
If you have paid by card you can return to any Sally Beauty store free of charge (excluding equipment). Please note that If you have paid via PayPal or do not wish to return the item to store then you will need to return your item via post at your own cost. If the item is faulty we will refund all postage costs to you.
What is Sally Beauty's shipping policy?
Your order may arrive in multiple shipments and can be shipped from our stores as well as our DC’s. Sally Beauty cannot guarantee any specific processing time, and processing times may vary in the event of peak periods, natural disaster, or inclement weather. This shipping methods is available for shipments to Alaska and Hawaii addresses only.
How do I track my Sally Beauty Order?
Tracking details are available until delivered to the Military Post Office in New York or San Francisco. For added convenience please visit www.sallybeauty.ca. Orders will be shipped via UPS Ground. Customs law requires that all applicable Duties and Taxes must be paid for shipments entering Canada.
What is the return policy for your products?
The product must be returned to us within 30 days of delivery to you. The products must be returned in their original condition, including outer packaging, unused and in perfect saleable condition. You should return the product at your own cost to the returns address.
Can I return used products to Sallys?
Items should be returned in original condition and in original packaging including any paperwork, manuals or accessories. Items that are returned defaced or damaged are not eligible for a refund or replacement.
What is Sally Beauty's return policy?
Sally Beauty Return Policy—The Most Important FactsPurchaseReturnReturn DeadlineOnlineBy mail or at any store in the U.S.30 daysIn-storeAt any store in the U.S.60 days
Can you return hair color to Sallys?
Sally Beauty has a Love it or Return it Policy that covers hair color. You may return your new, used or empty hair color containers with receipt dated within 60 days for a full refund or exchange.
Can you return hair to the beauty supply?
We will gladly accept returns on all eligible products (altered packaging/product, worn, having scents, or damaged items are not eligible for return) postmarked back to us within 30 days of receiving. A photo of the unopened product may be required before the return process can begin.
Can you return hair extensions?
Human hair extensions are considered a hygienic product. This is an industry standard and other hair extensions suppliers do not allow returns of opened items for the same reasons. Security seal must be intact.
Can you return nail polish?
HEALTH & BEAUTY – If the item is designated as ORM-D (Other Regulated Materials-Domestic), it must be returned in its original package. If returning by mail, it must have secure ORM-D packaging obtained from the post office. ORM-D items include perfumes, nail polish, and aerosol cans.
Can you return hair extensions?
Human hair extensions are considered a hygienic product. This is an industry standard and other hair extensions suppliers do not allow returns of opened items for the same reasons. Security seal must be intact.
Can you return hair to the beauty supply?
We will gladly accept returns on all eligible products (altered packaging/product, worn, having scents, or damaged items are not eligible for return) postmarked back to us within 30 days of receiving. A photo of the unopened product may be required before the return process can begin.
Can you return nail polish?
HEALTH & BEAUTY – If the item is designated as ORM-D (Other Regulated Materials-Domestic), it must be returned in its original package. If returning by mail, it must have secure ORM-D packaging obtained from the post office. ORM-D items include perfumes, nail polish, and aerosol cans.
Does Ulta accept returns?
Happy returns are our style We're all about bringing you a top shopping experience from start to finish. If you're not completely satisfied with a product for any reason, just return it to any Ulta Beauty store for a full refund or exchange. First, a few details: Returns must be accompanied by all original components.
Exceptions to the Sally Beauty Return Policy
Here are the most important exceptions to the standard Sally Beauty return policy:
How Does Sally Beauty Deal With Damaged Appliances?
If you receive a damaged item, either via mail or in store, please contact customer service before proceeding with the return
How To Return Your Sally Beauty Items to a Store
If you want to head over to a store to return your Sally Beauty items, follow these instructions:
How To Return Sally Beauty Items Online
You can return the items purchased online to the sallybeauty.com fulfillment center. To do so, follow these instructions:
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How long does it take to get a refund from Amazon?
Except for exceptions stated below, you must have an original receipt dated within 60 days of purchase for a refund or exchange. All refunds will be made to the original method of payment. After 60 days or without a receipt, you will be offered a merchandise exchange in-store.
Can you return promotional items?
Promotional items and free items must be returned with the merchandise it was offered with in order for a return to be processed. Promotional and free items are non-returnable by themselves. See Section below on how to complete your return.
Can you return Sally Beauty merchandise?
Merchandise purchased at a Sally Beauty store cannot be returned by mail. Due to health and hygiene concerns, we do not accept returns of these items. These may be returned to a Sally Beauty store within 60 days of delivery. Please note, your packing list/receipt is needed for in-store returns.
Can you return a defaced item?
Items that are returned defaced or damaged are not eligible for a refund or replacement.
Can I return a Sally appliance after 60 days?
Appliances purchased after 60 days with 1 year manufacturers warranty cannot be returned to stores. Visit your local Sally store for assistance on these exceptions. You will need dated receipt of your purchase or a copy of credit card invoice or itemized bank statement to return product to manufacturer.
How long does it take to get a return from Amazon?
Returned goods will only be accepted when a returns number has been given. The product must be returned to us within 30 days of delivery to you. The products must be returned in their original condition, including outer packaging, unused and in perfect saleable condition.
How long does it take to get a refund for a faulty product?
If your product is faulty, you will receive a full refund of the product, any applicable delivery charges you paid and any reasonable costs you incur in returning the item to us, provided you notify us within 30 days of receipt of the products you wish to return.
Does Sally Beauty have customs?
Customs law requires that all applicable Duties and Taxes must be paid for shipments entering Canada. When you place an order with Sally Beauty, you authorize our customs broker to act as your agent with Customs and Revenue Canada to clear merchandise and process all duties and taxes.
Is 2 day shipping on equipment?
Equipment is not eligible for 2-day shipping. Offer not valid on prior purchases or on orders going outside the contiguous 48 states or Washington D.C., including to Alaska, Hawaii, Canada or Puerto Rico, or orders going to P.O. Boxes, APO or FPO.
