xfinity return policy

Can I return a Xfinity mobile phone at Xfinity store?

Visit our Digital Return Center at xfinity.com/returns and follow the on-screen instructions for the device you'd like to return to us. If you don't see your device, simply follow the return options below. Even if you’ve already disconnected your account, you can still use the Digital Return Center - you just need your Xfinity ID and password.

How do I cancel my Xfinity Mobile service?

To cancel your Xfinity Mobile service:

• Call customer service on 888-936-4968
• Ask to speak with a representative
• Provide them with your account umber and customer details
• Request cancellation of your contract
• Ask for a confirmation email

Can I pay my Xfinity bill over the phone?

There are several ways you can do it depending on if it is a one time or for multiple payments. As Thomas said, you can do it over the phone. But, you asked about online. The easiest way is to have the other person give you access to their Xfinity account. Then you can log on as them and pay the bill using your information.

How to return equipment Xfinity?

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1. Verizon Communications Verizon Communications ( NYSE:VZ) is the largest wireless carrier in the U.S. Its scale produces excellent free cash flow and superior gross margins. ...
2. Comcast Comcast ( NASDAQ:CMCSA) is the largest pay-TV and home internet service provider in the U.S. ...
3. American Tower

Does Xfinity have a return policy?

You have 14 days from when your device was shipped (or purchased in a retail store) to start a return or exchange. The device must be activated before being returned or exchanged. For accessories, you have 30 days from your purchase date to start a return or exchange.

What is Comcast 30 day money back guarantee?

If you're not completely satisfied within the first 30 days of your Business Internet, Phone, or TV service installation, you may cancel that service. We'll issue a refund for the monthly recurring fee paid for the first 30 days of service, excluding installation charges, fees, taxes, or per-call charges.

How do I return something to Xfinity?

Drop off your equipment at any Xfinity Store or Comcast Service Center. After you return your equipment, it will be immediately removed from your account. Our team at the Xfinity Store will provide you with a receipt confirming your return details.

What do you return when you cancel Xfinity?

You will need to return modems, routers, remotes, gateways, television boxes, and the power cords for these devices to Comcast. You can keep the ethernet and coaxial cables.

Is there a grace period to cancel Xfinity?

Important information for Xfinity Mobile customers: You have 14 days from the shipping or retail purchase date to cancel Xfinity Mobile service, return device(s) and receive a refund. Also, you have 14 days to exchange your device for another model (color, memory, etc.) or for an entirely different device.

Can I cancel Xfinity Internet within 30 days?

It is important for you to know that when cancelling Xfinity TV or internet services there are no penalties if completed within 30 days of your installation. This way you can get out early without any fees associated.

How long do I have to return Xfinity equipment?

You have 14 days from when your device was shipped (or purchased in a retail store) to start a return or exchange. The device must be activated before being returned or exchanged. For accessories, you have 30 days from your purchase date to start a return or exchange.

Can I return Xfinity equipment to the UPS store?

Comcast's Xfinity customers can now bring their equipment directly to the nearest The UPS Store location, where it will be processed, packed and shipped back to Comcast, free of charge. In addition to the over 500 Xfinity Stores, customers can choose from more than 4,400 conveniently located The UPS Stores nationwide.

What equipment do I return to Xfinity?

Modem. Router. Xfinity Internet and Xfinity Voice modem (eMTA) Wireless Gateway.

How much does Xfinity charge for modem if not returned?

If you don't return the equipment you get charged for it. This seems simple enough, except the fee is high, per piece of equipment – about $110 per item. And if you don't pay it, then eventually Comcast Xfinity can send the bill to a collections agency and it will end up as a bad mark on your credit score.

What is the termination fee for Xfinity?

Xfinity Early Termination Fee The early termination fee for Xfinity is $110 for a 12-month contract and $230 for a 24-month contract. The longer you stay in your contract, the more the early termination fee goes down. For both 12-month and 24-month contracts, the early termination fee goes down by $10 every month.

Do I need to return Xfinity Flex box?

You must return your Xfinity Flex streaming TV Box(es) upon the end of your Xfinity Flex service. If you're an Xfinity TV customer, you aren't eligible for Xfinity Flex.

Does Xfinity have a 30 day free trial?

XFINITY Instant TV offers a 30-day free trial. Your subscription is month-to-month and you can cancel at any time.

Why did I get a refund from Comcast?

Billing or account refunds If there is a problem with your account, maybe an extra charge or a mistake made by customer service that resulted in problems with your bill, Comcast requests that you reach out to customer service in order to request a refund.

How long do I have to cancel Comcast before new customer?

No discounts until you close your account and then wait 1 day and you are a new customer again. It's not just Florida that does it. Xfinity doesn't like to give out new customer pricing on Internet only. They will give you a great deal on double play or better.

How do I cancel my Comcast Internet and keep 2021?

To start the phone canceling process, call 1-800-XFINITY (1-800-934-6489). When you call, answer the menu by saying “cancel service.” Once you get through to someone, ask if you're speaking with Retention. If they're not Retention, let them know you'd like to be transferred.

How to return a FedEx box?

Select that button and follow the steps for completing a phone return. You can either drop off the box at a FedEx Office shipping center or schedule a FedEx pickup by calling 1-800-GO-FEDEX. Select the option "I'm using a label," then follow the rest of the prompts to schedule. Other returns.

How long do you have to return a Samsung Galaxy S3?

You have 14 days from when your device was shipped (or purchased in a retail store) to initiate a return or exchange. The device must be activated before being returned. For accessories, you have 30 days to initiate a return or exchange.

Where to drop off FedEx boxes?

Drop off the box at a FedEx Office shipping center. You can also schedule a FedEx pickup by calling 1-800-GO-FEDEX and selecting the option "I'm using a label," then following the rest of the prompts. NOTE: If you don’t have the original box, you can use your own, as long as you seal it with shipping-strength tape.

How long do you have to return a Samsung Galaxy S3?

You have 14 days from when your device was shipped (or purchased in a retail store) to initiate a return or exchange. The device must be activated before being returned. For accessories, you have 30 days to initiate a return or exchange.

What to know before shipping back a phone?

Things to know before you ship back your phone or accessory. Before shipping back your items, please read through these guidelines: Back up your personal information, then clear it from your phone. Disable the screen lock on the device. If you’re returning or exchanging a device, include the SIM card, battery, charger, ...

Where to drop off FedEx boxes?

Drop off the box at a FedEx Office shipping center. You can also schedule a FedEx pickup by calling 1-800-GO-FEDEX and selecting the option "I'm using a label," then following the rest of the prompts. NOTE: If you don’t have the original box, you can use your own, as long as you seal it with shipping-strength tape.

Can I return my smart watch?

Smart watches, tablets, and accessories can’t be returned via My Account and must be returned via mail. To start one of these returns, contact us via chat. We'll send you a FedEx return label that you’ll use to ship your item (s) back to us free of charge.

How long does it take to get a refund from Xfinity?

You can get refunded for the cost of your Xfinity Mobile service, taxes, data usage, international long distance, and roaming up to 14 days from when your device ships. If you're not fully satisfied with your Xfinity Mobile service and want to request a refund, you can now start the process online.

Can I get a refund on my phone?

Make sure your device is in like-new condition with no damaged or missing parts. If anything is missing or the device is not in like-new condition, we may not be able to process your refund.

What happens if you uninstall Xfinity?

If you uninstall them, you will void the Device warranty and your Device may not work properly. Third party operating system software and pre-installed software not provided by Comcast or Xfinity Mobile are subject to the licensing agreements of such third parties.

What happens if your cell phone is not in range?

If your Device isn’t in range of a transmission signal your Service may not work. Numerous things can affect the availability and quality of your Service, including the capacity available on the cellular network, your Device, terrain, buildings, foliage, and weather.

Can Xfinity connect to hotspots?

Your Device may automatically connect to Wi-Fi hotspots, including the Wi-Fi network in your home that is connected to your Xfinity Internet service. You may disable the automatic Wi-Fi connection feature on your Device by turning it off using the "Settings" or an equivalent feature of your Device.

When does usage time end?

Usage time may end several seconds after you press End or after the call disconnects.

Is Xfinity Mobile a resale?

Xfinity Mobile Devices and Service are provided exclusively for use by you. The unauthorized acquisition, unlocking or resale of your Device constitutes a violation of your Agreement with us and invalidates any warranties that may come with your Device. While this Agreement remains in effect and you are bound by its terms and conditions, you agree that the Device activated on your Service account will be maintained for your personal use only, and not for resale of any kind.

Does Xfinity charge right away?

Usage cannot always be processed right away and may be included in a later bill. Unless you are subject to a term agreement with us, your Service is provided to you on a month-to-month basis. Your account has one bill cycle for your Service, including any Xfinity Mobile Device Payment Plan charges.

Does Xfinity Mobile include international calling?

Xfinity Mobile includes voice calling, messaging and data, and any optional services you purchase from Xfinity Mobile, such as international calling (countries that are included in our international calling service can be found at https://www.xfinity.com/mobile/my-account/international) and roaming for which additional fees or higher rates may apply (collectively, the "Service") and any equipment that you purchase from us or we provide to you for use with your Service, such as a phone, handset, tablet, wearable or SIM card (individually or collectively "Device"). Additional terms and conditions for your Service can be found in offer materials available when you activate or online at http://xfinity.com/mobile/policies/customer-agreement, and are incorporated in this Agreement. All other services that you receive from an operating subsidiary or affiliate of Comcast Cable Communications, LLC ("Comcast"), including any Xfinity Internet service, are subject to the applicable agreement between you and Comcast related to those services. Additional charges for Xfinity Mobile may apply if at least one of the following services is not maintained by you: Xfinity TV, Xfinity Internet, or Xfinity Voice.