zola return policy

Can you return items from Zola?

Yes! We offer free, easy returns within 90 days of delivery for most items sold on Zola. Eligible items must be unused and in their original packaging. If you'd like to return an item you purchased and shipped to yourself, we'll refund your original form of payment.

How do I return an item on Zola registry?

If you have a Zola account, log in. Then, on the top right corner of your screen, hover over “Account” and click “Orders You've Placed” in the dropdown. Hit the “Return” button next to the gift you'd like to return. You'll be prompted to answer why you'd like to return the gift and submit your answer.

Can you return something from a registry?

If you buy something from the registry, the couple can return the item hassle-free if they change their minds or receive duplicates. While it may be tempting to buy something that isn't on the registry, only do so if you also give a gift receipt along with your present.

What happens when you return a gift on Zola?

Returning a Gift You've Received To return or replace a gift, head to your Gift Tracker and click Return next to the item. If returning, we'll send over a prepaid return shipping label, and issue a full refund in Zola Credit to be used on another product in our store.

Can you exchange gifts on Zola for cash?

A few things to keep in mind: This credit is Zola Stored Value, never expires, and can be used towards any physical product or experience in Zola's store. This credit cannot be redeemed for cash or applied toward items purchased from another store.

How long does Zola take to ship?

within 5-10 business daysAll standard orders ship for free and are delivered within 5-10 business days. Expedited orders ship for $11.95 and are delivered within 5 business days.

Can you return wedding registry items?

The answer to that age-old question-Can I return registry gifts I don't really want anymore?-is yes. But it comes with a caveat. You'll still need to thank the gift-giver for their generous present, and your note should make no mention of the fact that you've returned it (whatever your reason was).

Can I return something from my baby registry?

Keep in mind that baby products purchased by you, the registry owner, can be returned within 90 days.

Can you return wedding registry gifts for cash?

In a generous return policy that feels almost like a corporate oversight, you can swap gifts (purchased from your registry) within two years and get cash back. It's the best of both worlds. You look good for registering at a “wedding appropriate store,” but you'll never be stuck with ceramic pepper shakers.

Do guests know if you convert to Zola credit?

You can learn more about Zola store credit and how to redeem it here. You can check the balance of your credits at any time in your account settings and at the top of your gift tracker. Your guests will not be notified that you exchanged their gift.

How do I cancel a Zola order?

Here's how: Head to your most recent backorder email, and select Request Cancellation. Confirm the item you wish to cancel, and select Request Item Cancellation. We'll then send you a confirmation once the item is canceled by our team, and your refund is processed. This process can take 1-2 business days.

How do I remove an item from hold on Zola?

Can I take an item off of a couple's Zola registry if I decide to purchase it elsewhere? Yes! Please reach out to us at (408) 657-9652, or contact us so we can go ahead and mark that item as purchased. We will need both of the couple's full names, the wedding date, and the item(s) purchased.

How do I cancel a Zola order?

Here's how: Head to your most recent backorder email, and select Request Cancellation. Confirm the item you wish to cancel, and select Request Item Cancellation. We'll then send you a confirmation once the item is canceled by our team, and your refund is processed. This process can take 1-2 business days.

How do I remove an item from hold on Zola?

Can I take an item off of a couple's Zola registry if I decide to purchase it elsewhere? Yes! Please reach out to us at (408) 657-9652, or contact us so we can go ahead and mark that item as purchased. We will need both of the couple's full names, the wedding date, and the item(s) purchased.

How do you use Zola?

0:191:22Zola | The All-In-One Wedding Registry | How It Works - YouTubeYouTubeStart of suggested clipEnd of suggested clipYou can even add anything from anywhere onto your registry. Your guests only have to go to one placeMoreYou can even add anything from anywhere onto your registry. Your guests only have to go to one place. And you can choose when you want your gift ship or exchange them online first.

How do I redeem my Zola gift card?

Just like all your Zola gifts, you can manage any digital Zola gift cards you receive in your Gift Tracker. Just click Redeem Zola Credit to get the value added to your Zola account as Zola store credit.

How to return a gift on Zola?

To return a gift you received off your registry, head to your gift tracker and select “Return.”. You’ll receive your refund in the form of Zola store credit. This credit will never expire and you can put it towards any of the 50,000 gifts in our store.

How long does it take to return Zola?

We offer free, easy returns within 90 days of delivery for most items sold on Zola as long as the items are unused and in their original packaging. You can learn more about our return policy here.