Full Answer
What is the return policy for Alex and Ani jewelry?
ALEX AND ANI jewelry is meant to bring happiness and inspiration to its wearers. If for any reason you are not satisfied, please return the item (s) to us within 30 days of the purchase or order delivery date.
What happens if my Alex and Ani package is lost or stolen?
If you choose to return and not utilize the ALEX AND ANI shipping label, we are not responsible for lost or returned packages, and we recommend that you insure your package for the full value of the contents. Once your return has been received, please allow up to 14 business days to be processed.
Where can I redeem my Alex and Ani gift card?
At this time, E-Gift Cards can only be redeemed at ALEXANDANI.com. Can a gift card purchased from an ALEX AND ANI store be redeemed online? At this time, gift cards that were purchased from a corporately owned ALEX AND ANI store cannot be used online.
Can I resell products from Alex and Ani?
We'll of course notify you should such limits be applied. Also, it's worth noting that reselling (purchasing or intending to purchase any product (s) from ALEX AND ANI for the purpose of engaging in a commercial sale of that same product (s) with a third party) is a major no-no for us.
Can you return Alex and Ani bracelets without a receipt?
Return Policy The returned item must be unworn with the UPC tag attached or appropriate UPC packaging. If the item is returned within 30 days, but without the UPC tag attached or appropriate packaging, an E-Gift Card will be issued.
What can you do with old Alex and Ani bracelets?
7:349:10HOW TO CLEAN TARNISHED ALEX & ANI BANGLES | 2020 - YouTubeYouTubeStart of suggested clipEnd of suggested clipSo here are all the silver. Ones look how beautiful and shiny and clean they look and here's my goldMoreSo here are all the silver. Ones look how beautiful and shiny and clean they look and here's my gold.
Is Alex and Ani going out of business?
Alex and Ani files for Chapter 11 bankruptcy.
Can you wear Alex and Ani bracelets in the shower?
You also shouldn't wear your bracelets in the shower or while swimming, although many people wear theirs all the time. You can wear them all the time, but you should be prepared to have to clean them more often. The beautiful thing about Alex and Ani bracelets is that even with tarnishing, they still look great.
How do I get my ALEX AND ANI bracelet to shine again?
Cleaning your jewelry early and often (at least once per month) is the best way to prevent oxidation, and our reusable signature polishing cloth (made from 100% cotton flannel) effectively cleans all ALEX AND ANI jewelry. Simply rub the piece between the two interior cloths to restore its natural shine.
Does ketchup clean ALEX AND ANI bracelets?
0:534:07How to clean your Alex and Ani bracelets ?? Ketchup vs ... - YouTubeYouTubeStart of suggested clipEnd of suggested clipSo I did take them out of the ketchup. And wash them with a toothbrush. They look pretty good likeMoreSo I did take them out of the ketchup. And wash them with a toothbrush. They look pretty good like look how clean they came out they didn't come out like sparkling. Clean like from the store.
What has happened to Alex and Ani?
According to Forbes, Alex and Ani's sales fell precipitously during the COVID-19 pandemic, dropping from an estimated $US400 million in 2019 to $US240 million in 2020. Staff had halved to 524 employees and the business was saddled with more than $US150 million in debt.
Is Alex and Ani out of style?
Covid hit Alex and Ani hard. Already fading out of fashion before the lockdowns started, sales tumbled 60% for the 12 months through August, according to data analytics firm Earnest Research.
Who owns ANI Alex?
Carolyn RafaelianCarolyn Rafaelian (born 1966/1967) is an American-Armenian entrepreneur and businesswoman. She is the founder of the accessories and jewelry company Alex and Ani, and the owner of the Belcourt of Newport, Bar and Board Bistro in Newport, Rhode Island and Carolyn's Sakonnet Vineyards also in Newport.
How many ALEX AND ANI bracelets should you wear at once?
At ALEX AND ANI, we believe that the number of layering bracelets you wear is completely up to your aesthetic. However, if you want some basic guidelines to help you get started, we recommend using just three bracelets to get the hang of stacking.
How do you store ALEX AND ANI bracelets?
always store your bracelets on something round while you aren't wearing them. This will help them keep a circular shape. 2.) make sure that when you clean your bracelets, you take a soft toothbrush and gently scrub in between the beads to release dust and dirt particles.
What metal is ALEX AND ANI made of?
At ALEX AND ANI, precious metals are featured in our fine jewelry collection. Each piece has a base that is made of authentic, . 925 sterling silver. From there, many designs also come with 14kt gold plating, so what you choose depends on your preferred finish.
What metal is ALEX AND ANI made of?
At ALEX AND ANI, precious metals are featured in our fine jewelry collection. Each piece has a base that is made of authentic, . 925 sterling silver. From there, many designs also come with 14kt gold plating, so what you choose depends on your preferred finish.
How do you store ALEX AND ANI bracelets?
always store your bracelets on something round while you aren't wearing them. This will help them keep a circular shape. 2.) make sure that when you clean your bracelets, you take a soft toothbrush and gently scrub in between the beads to release dust and dirt particles.
Can you wash ALEX AND ANI polishing cloth?
Do not wash. Best if used regularly from point of purchase. Alex and Ani Jewelry Polishing Cloth makes it easy to care for your jewelry at home and prevent new tarnish, both on fashion and fine jewelry pieces.
What is rafaelian silver made of?
Alex and Ani Bracelets are made of recycled brass that goes through an aging process, which is just the beauty of the bracelet. Does Alex and Ani jewelry contain nickel? Rafaelian Gold Finish and Rafaelian Silver Finish are nickel-free. The Shiny Silver Finish and Yellow Gold Finish may contain nickel.
The Alex and Ani Return Policy in Essence
You can return an item purchased from Alex and Ani within 30 days of the order delivery date or purchase. An Alex and Ani product is eligible for a return if it is:
How To Return Items to Alex and Ani
Call Alex and Ani customer service at 1-800-725-7822 to receive a prepaid return label
Draft and Send a Return Request Letter to Alex and Ani With DoNotPay!
Filing a return request is a tedious and time-consuming process. If you’d like to skip the hassle, DoNotPay has got you covered. Our app will make the whole task much easier and quicker. All you need to do is:
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How old do you have to be to wear Alex and Ani?
ALEX AND ANI jewelry is not intended for children under the age of twelve.
When will Charm Crew rewards be converted?
If you have made purchases with an account prior to October 6, 2021, these rewards points will not be calculated towards your Charm Crew Membership. All rewards points will be converted from the date when you enroll into the Charm Crew Rewards Program.
How do I earn Charm Crew points?
You must be logged into your Charm Crew account to earn points. Charm Crew members earn 1 point for every $1.00 USD spent on any “eligible product” that is purchased and not returned ("Qualifying Purchase"). The amount of Charm Crew Points earned from a Qualifying Purchase is calculated based on the subtotal, after all discounts have been applied. You do not earn any points for amounts spent in connection with applicable taxes, and shipping and handling. When products are returned for a refund to the original payment method, Charm Crew points will be deducted from your account for the amount of return, net of taxes, shipping and handling. Eligible products include regular or sale priced merchandise purchased by an individual consumer directly from alexandani.com or at retail locations and cannot be combined with specific promotion/ coupon codes. E-gift cards are not eligible for rewards. We reserve the right, and you hereby grant us the right to review account activity for purchase patterns that fall outside the intended use of the Charm Crew Term + Conditions. We have the sole discretion to determine whether your purchase patterns violate these Terms and if we make such a determination, then your Charm Crew Reward points will be forfeited and your account may be suspended or terminated at our sole discretion.
What are released parties not responsible for?
The Released Parties are not responsible for late, lost, incomplete, delayed, inaccurate, garbled, undelivered, misdirected rewards points, requests, items or other errors or problems of any kind relating to or in connection with the Program, whether printing, typographical, technical, computer, network, human, mechanical, electronic or otherwise, including, without limitation, errors or problems which may occur in connection with the administration of the Program, the tabulating of rewards points, the announcement of the Program or in any Program-related materials. Persons found tampering with or abusing any aspect of the Program, who are acting in a disruptive or unsportsmanlike manner or who are otherwise not in compliance with these Terms as solely determined by us may be removed from the Program and all rewards points will be void. The Released Parties are not responsible for injury or damage to participants' or to any other person's computer related to or resulting from participating in this Program or downloading materials from or use of the Websites.
When do Charm Crew points expire?
Charm Crew Rewards points will expire if you fail to use them or make a purchase every 12 months. We also reserve the right to terminate any person’s Charm Crew Rewards membership if we believe you are violating our Terms & Conditions. It is your responsibility to monitor your account.
Can you abuse Charm Crew Rewards?
You agree not to abuse the Charm Crew Rewards Program and any social media platforms connected to The Charm Crew Rewards Program by conduct which is detrimental to our interests, including without limitation, attempting to accrue points or redeem Charm Crew Rewards in a manner inconsistent with these Terms or the intent of these Terms, attempting to earn points through illegitimate channels, participating in redemption fraud, or tampering with the Program or its tools.
Can Alex and Ani cancel an order?
ALEX AND ANI shall have the right to refuse or cancel any order at anytime. If your credit card has already been charged for the purchase and your order is cancelled, Alex and Ani shall issue a credit to your credit card account in the amount charged.
What is the Alex and Ani Charm Crew Rewards Program?
The ALEX AND ANI Charm Crew Rewards Program is our FREE loyalty and rewards program that lets you earn points, get exclusive access to sales, product drops and much more! The more you shop, the more you earn!
How to clean ALEX and ANI?
If your jewelry requires further cleaning, use mild soap, water and a soft cloth. Rinse with clean water and pat dry. Use the soft toothbrush to clean crystals if necessary.
How to sign up for Charm Crew Rewards?
Signing up is easy! Simply create an account by clicking here. It’s free to join and you will automatically be signed up to receive emails with insider access to sales, promotions, and all of our newest drops. If you currently have an ALEX AND ANI account - you’ve already been enrolled in Charm Crew Rewards so you can get started by signing in to your alexandani.com and start earning points towards your next purchase!
What is charged at the time of shipment?
Credit cards and PayPal are charged at the time of shipment. A pending charge will be captured at the time of order placement and finalized when the order is shipped. Afterpay and E-Gift Cards are charged at time of order placement.
Where to present proof of purchase and jewelry in person?
IN PERSON: present the proof of purchase and jewelry in-person to any ALEX AND ANI store or Authorized Retailer.
Can you send an e-gift card directly to the recipient?
E-Gift Cards are electronic versions of Gift Cards that are emailed directly to you so that you can gift to your recipient. E-Gift Cards cannot be sent directly to the recipient at this time.
Is Alex and Ani giving back?
We are so happy to hear you have embraced our mission of giving back, as it is truly the heart and soul of ALEX AND ANI. We continue to be amazed by the outpouring of interest we receive regarding our CHARITY BY DESIGN partnerships through design. Our partnerships are very organic and take time to develop as we strive to nurture each charity through various stages of growth, including charm design and community involvement.
Promotions & Limited Time Offers
- Growth + Wisdom Styles Starting at $15 *CANNOT BE COMBINED WITH ANY OTHER OFFERS. Shop select ALEX AND ANI styles starting at $15, before tax or VAT. Offer valid on select styles only from 7/20/22 at 6AM ET through 7/22/22 at 5:59AM ET online at https://www.alexandani.com/collections/flash-sale-04. Offer is not applicable towards the purch…
Orders & Agreement to Terms of Use
- Once an order is submitted, it begins processing as quickly as possible. Therefore, orders cannot be changed once they are submitted. However, please keep in mind that orders may take up to 3-5 business days to process before they are shipped. If you are not completely satisfied with your purchase, it may be exchanged for a website credit or refund within 30 days from the date of th…
Unsolicited Ideas Submission Policy
- ALEX AND ANI appreciates your positive energy and enthusiasm for our brand. However, our company policy does not allow us to accept or consider any unsolicited ideas, suggestions, proposals, comments or materials ("Submissions"). The purpose of this policy is to avoid any potential misunderstandings when ALEX AND ANI's products, services, advertisi...
Terms of Idea Submissions
- If, despite our policy, you still choose to submit your ideas to ALEX AND ANI, then regardless of what your letter or submission states, the following terms shall apply to your Submissions: ALEX AND ANI will consider the Submissions to be non-confidential and non-proprietary; Your submissions and their contents will become the property of ALEX AND ANI, without the possibili…
Feedback
- ALEX AND ANI is always pleased to receive feedback about any of its current products, services, advertising or branding. Please only provide specific feedback on current products, services, advertising or branding, and do not include ideas that our policy will not permit us to accept or consider. Any feedback you provide is deemed to be non-confidential and non-proprietary. ALEX …
Social Media Sweepstakes Terms and Conditions
- ELIGIBILITY: The Social Media Sweepstakes (the “Sweepstakes”) are freely open to legal residents in the United States or the District of Columbia and Canada (excluding Quebec) and are at least eighteen (18) years of age at the time of entry. Companies, businesses, group account holders, employees of Alex and Ani, LLC, 10 Briggs Drive, East Greenwich, RI 02818 (“Sponsor”), their par…
The Charm Crew Rewards Program Terms and Conditions
- We offer a rewards program called The Charm Crew Rewards ("Program") through www.alexandani.com that is open to legal residents of the fifty (50) United States and Canada, with the exception of the Province of Quebec. The ALEX AND ANI Charm Crew Rewards Program is our FREE loyalty and rewards program that lets you earn points, get exclusive access to sales, pr…