How to request refund on Alibaba?
Your online order and communication records are the basis of refund resolution. Look for and only work with Trade Assurance suppliers. You can easily find them by looking for the Trade Assurance symbol . Make sure you pay online via Alibaba.com's secure payment platform.
Is Alibaba really the Amazon of China?
Photographer: Gilles Sabrie/Bloomberg Alibaba is often referred to as the ‘Amazon of China’ because of its growth trajectory being nearly identical to that of Amazon. Both companies started off as e-commerce platforms, but over the years evolved into much more diversified companies with a significant focus on technology.
Is Alibaba stock in trouble?
fine on Alibaba Group Holding Ltd, after an anti-monopoly probe found the e-commerce giant had abused its dominant market position for several years. The fine, about 4% of Alibaba’s 2019 domestic revenues, comes amid a crackdown on technology ...
What is AliExpress return policy?
- Enter your order number and billing zip code.
- Select the product and reason for return.
- Repeat these steps for each item you’re returning.
- Review and verify your selections, then submit.
- After digitally submitting your return, you’ll be presented with 3 options on how to return your items.
Does Alibaba have buyer protection?
Trade Assurance is Alibaba.com's order protection service, which ensures your product is produced to the quality you expect, paid for securely, and shipped on time.
Does Alibaba refund transaction fees?
Article 9 Transaction Fee 9.2 In the event where the Seller is required to make any refund to the Buyer, the Transaction Fee with respect to such refund amount shall be refunded to the Seller by Alibaba.com pro rata after the refund has been processed by the Seller.
Can you get scammed on Alibaba?
There are many reports of scams on Alibaba, as well as other issues such as customer service, packaging, shipping times, and more. Most suppliers on Alibaba are manufacturers, but most require large minimum orders. As middlemen, wholesalers usually allow for smaller orders.
Can I cancel my order in Alibaba?
How to cancel an order? Please click the button [Cancel Order] on order detail page, select a reason for cancellation, and then [Submit] the request. If the seller does not respond to your request within 72 hours, the order will be automatically closed and refund will be returned to your account.
How do I escalate a dispute on Alibaba?
1. After the buyer submits dispute, you two parties have 3 to 30 days to negotiate without the involvement of Alibaba. If the supplier provides different proposal, you could request Alibaba.com's assistance by clicking the “Escalate Dispute” button, or may continue to negotiate with the seller.
Is AliExpress or Alibaba better?
Alibaba is the better choice for sourcing custom and private label products because you are purchasing directly from a manufacturer that can create products according to your specifications. With AliExpress, you purchase pre-made products that typically cannot be customized.
What to do if I got scammed on Alibaba?
9:1515:39Is Alibaba Safe? 7 Scams to AVOID on Alibaba! - YouTubeYouTubeStart of suggested clipEnd of suggested clipOrder. Okay guys and scam number five is that the supplier agrees to accept payment through tradeMoreOrder. Okay guys and scam number five is that the supplier agrees to accept payment through trade assurance. But after confirming the order they want you to place the deposit or the balance. Into
Should I trust Alibaba?
Alibaba is absolutely safe and legit. Alibaba is trusted and reputable. They have strict rules and regulations that keep most of the transactions secure on the platform. However, Alibaba is just an ecommerce platform that connects suppliers with buyers.
How long does it take to get Alibaba refund?
③ After the seller provides the initial response to the refund request, both the buyer and the seller may request for Alibaba.com to step in. The entire duration of the refund negotiation shall be no longer than 30 days.
How long does it take for refund to process from Alibaba?
Once your refund application is approved, Alibaba.com will generally refund you within 7 business days. However, this may differ depending on your payment method: Credit Card: receive the refund within 10 working days.
Does Alibaba charge foreign transaction fees?
You'll need to pay a transaction fee: 2.99% of the payment amount (up to $40 for MasterCard paid in US dollars in Asia Pacific and up to 3.5% for American Express payments). You can accept Visa, MasterCard, Diners, Discover, JCB, American Express.
Does AliExpress charge transaction fees?
In AliExpress you will only pay for each product you sell. Commissions vary between 5% and 8% depending on the product category. - Is there a fixed cost to sell on AliExpress? On AliExpress there is no fixed cost for sellers.
Order Cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
How to return AliExpress?
AliExpress Return Policy: Step by Step. Let’s recap what you’ll need to do if you want a refund/return on AliExpress: Step 1: Check if the seller accepts returns in their AliExpress return policy. You can find these details on the product page and the information page about the seller. Step 2: Contact the seller and ask them about their return ...
What happens if you send a product back to AliExpress?
So what happens if you want to send a product back? The sellers can decide their own AliExpress return policy, so you’ll have to solve it with the seller of the product. You can reach out to them to ask for your money back, or to send the product back, or even to replace the product. If for some reason the seller is not forthcoming, you can always ask AliExpress directly. Based on all the evidence and the return policy of AliExpress, a decision will be made.
How long does it take for AliExpress to respond to a return?
The seller then has 15 days to respond and reach an agreement with you, as written in the seller’s return policy on AliExpress. If the seller does not respond, you can file a claim from the dispute, and get your money back.
How long after shipping can you dispute a product?
You can open a dispute after the seller has shipped the item or if the item has not been delivered 60 days after shipping from the seller. You’ll need to attach proof of your dissatisfaction (pictures of a broken product for example), but if you haven’t received anything, you don’t have to upload anything.