- Click here, search for the product and click “open dispute”, requesting a full refund with return of the product.
- Pack your order once again in the original packaging in which you received it.
- Write down the address that the seller will provide you with for the return.
How long does AliExpress take to refund?
AliExpress refunds your money instantly for canceled orders but for dispute orders, they don’t offer you a refund until the dispute comes to an agreement. Once AliExpress processed the refund, it takes between 3 – 20 working days to reach your bank account, depending on the payment method you used.
Does AliExpress give an option of cash on delivery?
No, at Aliexpress there is not Cash on Delivery option. You would be lucky enough to even get the delivery of your products. Approximately 3 out of 10 products will never reach you & those that you would receive might take anywhere between 15 days to even 2 months to get delivered. On the positive side Aliexpress is safe and pretty cheap.
How do you get a refund on Aliexpress?
If you can’t reach a deal with the seller, AliExpress will give you a refund in these cases:
- The order hasn’t been shipped, yet and you decide to cancel it
- The product doesn’t match the description
- Your order doesn’t arrive at all or arrives later than it should
- The product you ordered is fake
How to get a refund on Aliexpress?
Here you have the details of where you will receive the refund according to the payment method:
- Paypal: refunded to the original payment account.
- Credit and debit card: the money will arrive to the same card.
- AliPay: the money will appear as balance in your account.
How do I return an order to AliExpress?
How To Return a Product Purchased via AliExpressSign in to your account.Find the order you want to return.Click on Return Goods.Select the reason.Click Get a Free Return Tracking Number and obtain the return label.Print a return label.Go to the return point and send the product.
Does AliExpress return shipping cost?
It is totally free. If the seller offers Free Return, it will be clearly marked on the item details page as follows: 2.
Is AliExpress free returns?
With AliExpress 'Free Return' service, you get an extra 15 days (on top of the on-time delivery date) to decide if you want to keep or return the item for any reason. It is totally free.
Is it easy to return to AliExpress?
To return items to a seller on AliExpress, start by contacting the seller and working out the details of your return, replacement, and/or refund. If you can't reach a fair deal, call in AliExpress and let them make a judgment call. Then simply apply proper postage to your order and drop it off at a post office.
How does AliExpress refund work?
When the seller approves your refund, you can send the tracking number of the package to AliExpress, and you will get your refund automatically. If you want to return any product, you should make sure it's undamaged, unwashed, and in the original packaging.
What happens if seller doesn't respond to dispute AliExpress?
- If the seller agrees with your request of Refund Only or if he/she doesn't reply within 5 days, dispute will be closed automatically, and you will get your refund in 3-20 working days (When will I receive my refund?).
How do I print a return label on AliExpress?
After your free return request was accepted by service provider, you will see the option to 'Download a return label' and 'Send to your email'. Meanwhile, the tracking number from the label will be filled in return page automatically.
How legit is AliExpress?
AliExpress is run by the Alibaba Group, one of the largest retail and Internet companies in the world, so it's definitely legit. Like for most e-commerce websites, the question of AliExpress's legitimacy revolves around whether or not its users – both buyers and sellers – conduct business in a legal manner.
How long does it take to get a refund on AliExpress?
When you cancel an order on AliExpress, you can get a refund if the order hasn’t been shipped yet. Usually, you have seven days to cancel the order you made and ask for a refund. Here is how to do in: If your AliExpress order cancellation is accepted, you should get your money back in three to 20 business days.
What Are Potential Issues With AliExpress Refunds?
Even though AliExpress has a decent refund policy, it doesn’t always work. Many people complain about the efficiency of communication with the sellers and AliExpress customer support, as well as not getting a refund on time. If you don’t fancy the idea of dealing with AliExpress customer service and waiting for your refund forever, use DoNotPay to make the process efficient.
How to contact AliExpress if merchant fails to honor deadline?
To get in touch with AliExpress customer service, go to their help page, scroll to the bottom of the page, and click on Online Service. Don’t forget to log in to your AliExpress account first!
What is AliExpress online?
AliExpress is a China-based online store and a part of the huge Alibaba Group. It connects sellers and buyers worldwide, offering almost everything you want or need—from toilet brushes to state-of-the-art technology.
Can you be sure what you are going to get when you buy online?
When you buy online, you can never be sure what you are going to get. You order a comfortable office chair, but you end up with a key ring. Many AliExpress customers report getting something they did not order.
Does AliExpress Refund Money?
Yes, AliExpress does offer refunds. With a huge range of products offered in the store and numerous businesses operating on the platform, many things can go wrong. Because of this, AliExpress has created the Buyer Protection Program to grant its customers the right to refunds.
How long does it take to get a return label from AliExpress?
As soon as AliExpress accepts the dispute (it will take a day or two), you just need to click on “Get a Free Return tracking number” to get your label.
What are the two types of returns on AliExpress?
You can read AliExpress return policy here but, in short, there are two types of orders: with and without free return.
What do you need to indicate when shipping on AliExpress?
Once shipped, you must indicate the courier company and the tracking number to the seller in the form provided by AliExpress.
Why is AliExpress discontinued?
Nowadays this expression is discontinued because local warehouses are now very common and the returns are “easy” also for products bought in China.
How to return a product without free shipping?
When you need to return a product and you are responsible for the shipping costs, you will have to follow these steps: Click here, search for the product and click “open dispute”, requesting a full refund with return of the product. Pack your order once again in the original packaging in which you ...
What happens if you refuse a refund?
After refusing it, you will have to open a dispute asking for a refund.
What to do instead of asking for a return?
What you have to do, instead of asking for a return, is to ask for a refund.
What Is the AliExpress Refund/Exchange Policy?
Once the warehouse team inspects your return and determines whether all the conditions are fulfilled, a refund process will be started. It usually takes 15 days, and you will get your money back in the form of the original payment method.
How long does it take to return an AliExpress order?
If you want to return an AliExpress purchase without providing an explanation for it, you can do that within 15 days from receiving the item. It needs to fulfill the following criteria:
What to do if a company refuses to refund?
If the company you’re dealing with refuses to issue a refund, you can take it to small claims court with your personal robot lawyer assistant. We’ll create any legal document you may need for the lawsuit, have it notarized remotely, and fax it to anyone you specify in our short questionnaire.
Can you return a package from the same seller?
If you are returning a couple of items from the same seller, pack them all together because you are allowed the free return for one package only. In case you return the items one by one, expect to pay shipping fees for the majority of them.
Can you return an AliExpress order?
Were you excited about the accessories you ordered from AliExpress only to find out they looked way better in photos? Don’t get desperate over your underwhelming purchase—AliExpress returns are allowed, and there is a way to get your money back. Check our guide to how it works and subscribe to DoNotPay to avoid all the bother and initiate the process within minutes!
Does AliExpress ship internationally?
Yes. As of April 21, 2021, AliExpress does offer international shipping policies. View the discussion thread for more details.
Does AliExpress offer free returns & exchanges?
Yes. As of March 8, 2021, AliExpress does offer free return policies. View the discussion thread for more details.
What are the two important pages where customers might feel like peeking into return policy?
FAQ and product page are other two important pages where customers might feel like peeking into return policy.
Where Should I Place my Return Policy?
It would help if you placed it such that customers can quickly locate it. Homepage footer is the ideal place. Adding a link to the return policy at the checkout page will boost the user experience as it allows them to read the return policy without leaving the page.
How to keep customers calm?
Discuss with the supplier to come up with the best possible solution. Being polite will keep customers calm and listen to you.
Why upload size chart on product description?
You must upload a size chart on the product description page. It helps your customers better decide the most suitable size.
What percentage of customers want to ensure the product return process is easy and quick?
95% of customers want to ensure the product return process is easy and quick. This fact plays a crucial role in deciding product purchases.
Why is it important to have a reliable return policy?
It would help if you had it because having one helps customers clear doubts about product return . Another important reason is that most customers consider a store reliable if it has a user- friendly return policy.
Why is a return policy important?
A return policy helps in gaining customer confidence and inspires them to repeat customers.
