Full Answer
What is the return policy for SCUF controllers?
You have 14 days, from the day of delivery, to return your controller to us. As all SCUF Controllers are hand-made to your specifications, there is a 15% restocking fee for all products returned or orders cancelled after the build process has begun, unless a returned item is defective, in which case the restocking fee may be waived.
What is the restocking fee for SCUF controllers?
As all SCUF Controllers are hand-made to your specifications, there is a 15% restocking fee for all products returned or orders cancelled after the build process has begun, unless a returned item is defective, in which case the restocking fee may be waived.
How long do I have to return the item (s)?
You can return the item (s) to us within 7 working days of receipt for an exchange. Faulty Goods: You have the right to return any faulty goods within 14 days. Please keep all warranty information that accompanied your item.
What is the return policy for faulty or incorrect goods?
Faulty Goods: You have the right to return any faulty goods within 14 days. Please keep all warranty information that accompanied your item. Incorrect Goods: If you discover that we’ve sent you incorrect items, please contact our Customer Service team to return the incorrect items within 14 days.
Can I return my SCUF for a refund?
Returning Undamaged or Non-Defective Goods: All SCUF controllers are made to order and as such, we accept returns for defective products only, in original packaging with all seals intact. You have 14 days, from the day of delivery, to return your controller to us.
Does SCUF gaming have a warranty?
For all new Game Controllers and Accessories purchased from the SCUF Gaming webstore, the Warranty Period is 6 months (180 days) beginning the date the Game Controllers or Accessory was received by you unless otherwise required by law.
How do I send my SCUF controller back for repair?
If this is a new request, please create a support ticket HERE Please be sure to include your:First and Last Name.Order Number (if available)Seal of Approval number.A detailed explanation of why your controller needs servicing.
How long does it take for a SCUF to be repaired?
Check-in time is typically 3-4 business days from the day your controller is received at our facility. In warranty repairs require 14 business days for completion.
How long do SCUF controllers last before breaking?
The lifespan of a SCUF thumbstick will depend on how often you use your controller and whether you are hard or light on your thumbstick pressure. Similar to a marathon runner with running shoes, if you game 8 hours a day and are heavy on your thumbsticks, then maybe only a few months.
How do I know if my SCUF is under warranty?
All SCUF controllers come with at 6-month (180 day) warranty from the date your order is delivered to you. All accessories come with a 30 day warranty from the date you received your accessory. Warranty periods are as listed, unless otherwise required by applicable law.
How much does SCUF charge to fix stick drift?
Repairs run about $25 to $50 US on the average and won't be performed until they diagnose the problem.
Why is my SCUF controller drifting?
If you are continuing to experience “drift”, “slowturn” or unintended thumbstick movement, it is possibly because the game you are playing has tight “deadzone” settings or you may have modified those settings. Resolving the problem is as easy as adjusting the “deadzone”.
Are SCUF controllers worth it?
And a SCUF controller is no different – as it gives a paid advantage over gamers who don't have it. It might only be a small advantage but that's huge in competitive games like Call of Duty or Fortnite: (Just ask my step-son). And that's why in his opinion, a SCUF controller is definitely worth it.
Why is my SCUF controller not working?
If you are experiencing issues with your SCUF IMPACT where your controller is not functioning in the Game Menu, you might need to reset your adjustable hair triggers. (Note: Hair triggers are part of the SCUF Trigger System and are an optional feature that might have been purchased.)
Can you put SCUF paddles on a normal controller?
Things like trigger stops and paddles are included with the much more expensive Elite Wireless but you can add them to any regular Xbox One controller, too.
How do you fix a SCUF stick?
1:574:52How to fix Stick Drift on Scuf Controller Tutorial! (Easy Fix) - YouTubeYouTubeStart of suggested clipEnd of suggested clipAnd you just pull real hard and the stick will come out then you can clean in there with like aMoreAnd you just pull real hard and the stick will come out then you can clean in there with like a maybe a little rubbing alcohol and a q-tip.
Are SCUF controllers worth it?
And a SCUF controller is no different – as it gives a paid advantage over gamers who don't have it. It might only be a small advantage but that's huge in competitive games like Call of Duty or Fortnite: (Just ask my step-son). And that's why in his opinion, a SCUF controller is definitely worth it.
Why is my SCUF drifting?
If you are continuing to experience “drift”, “slowturn” or unintended thumbstick movement, it is possibly because the game you are playing has tight “deadzone” settings or you may have modified those settings. Resolving the problem is as easy as adjusting the “deadzone”.
How do you fix a SCUF stick drift?
1:176:20EASY STICK DRIFT FIX ON SCUF IMPACT - YouTubeYouTubeStart of suggested clipEnd of suggested clipIt. Trying to this as. Easy as possible I'm working like backwards here though you have your scufMoreIt. Trying to this as. Easy as possible I'm working like backwards here though you have your scuf controller here. Obviously what you're gonna want to do is take your scuff key and line it up with.
What is SCUF seal of approval?
The SCUF Seal of Approval proves that your controller is tournament-legal and contains no modifications which would otherwise disqualify it for use in competition. It also validates your warranty and shows the controller has not been opened or tampered with.
How long is the warranty on a SCUF controller?
For all new Game Controllers and Accessories purchased from the SCUF Gaming webstore, the Warranty Period is 6 months (180 days) beginning the date the Game Controller or Accessory was shipped to you unless otherwise required by law.
What happens if you don't have a warranty on Scuf?
If your Product is no longer covered by the Warranty, you are responsible for one hundred percent (100%) of the cost to repair or replace the Product as well as all shipping costs to and from Scuf Gaming.
What is the phone number for a scufit up?
If for some reason you are unhappy with the service provided under the Warranty, please contact our representatives at: 844-SCUF-IT-UP (728-3488) or (404)-851-9261 (in North America and Non-European Union Countries) or at 44 (0) 1509 812110 (in the United Kingdom and European Union Countries).
Can you transfer a warranty to a third party?
This Warranty may not be transferred to a third party and this Warranty shall be your sole remedy unless otherwise required by applicable law. By using your Product, you agree to, understand and accept the terms and conditions of this Warranty. IF YOU DO NOT ACCEPT THIS WARRANTY, DO NOT USE YOUR GAME CONTROLLER, HEADSET, OR ACCESSORY.
Is SCUF Gaming responsible for loss of profits?
Scuf Gaming is not responsible for any (a) incidental, direct or indirect, punitive or consequential damages, (b) loss of profits, any loss of privacy or confidentiality including the loss of personal information, banking account information or any other confidential information provided by you to us during your purchase of or Warranty claim for a Product, (c) injury or death or (d) loss to real or personal property. Such limitation shall exist even if Scuf Gaming knew of the possibility of such loss or damage or had reason to know of such loss or damage. All rights due to you shall be limited and solely contained within the terms and conditions of this Warranty, unless otherwise required by applicable law.
What are the terms and conditions of SCUF?
These Terms and Conditions (the “Terms and Conditions”) set forth the provisions that apply to your use of the Scuf Gaming website located at www.scufgaming.com (the “Site”). The terms “Scuf Gaming,” “we,” “company,” “our” or “us” refer to Scuf Gaming International, LLC, its affiliates and/or subsidiaries. The words “you”, “your,” “yours,” and “customer” refer to the individual or entity that uses or views the Site (s) and/or makes a purchase for a product or service on the Site. The Site is not intended for persons under the age of 18. If you are under the age of 18, the please do not use the Site. You affirm that you are at least eighteen (18) years of age, or that you possess your parent or legal guardian’s consent. You also affirm that you are fully able and competent to enter into, abide by, and comply with the terms and obligations contained in these Terms and Conditions.
Where are the Terms and Conditions governed?
General. (a) These Terms and Conditions are governed by the laws of the State of Georgia, U.S.A. You hereby consent to the exclusive jurisdiction and venue of courts in Atlanta, Georgia, U.S.A. in all disputes arising out of or relating to the use of the Site.
1. SCOPE
A. SCUF Products and Services – These General Terms of Sale ("Terms of Sale") are offered to you by SCUF Gaming International Inc.
2. PURCHASE OF PRODUCTS
Purchase of Products through the SCUF webstore shall be subject to the following terms and conditions:
3. PRICE AND TERMS OF PAYMENT
A. If there is a price associated with a Product offered by us, you agree to pay that price. While we take care to ensure that all prices quoted on our webstore are accurate, errors may occur.
4. SOFTWARE
All software (including pre-loaded software contained in hardware) is provided subject to such software's end user license agreement. You agree that you shall be bound to such end user license agreement
5. LIMITATION OF LIABILITY
A.
6. LICENSES & EXPORT LAWS
You are responsible for obtaining (at your own expense) any license or consent from any government authority (or any other authority) that is required for the purchase, transport or use of the Products. You agree to provide evidence of such license or consent upon our request.
7. YOUR REPRESENTATIONS
You shall maintain and promptly update your account information that is stored with us and shall secure such information (including but not limited to your username and password) against any unauthorized access.
