RETURNS AND EXCHANGES
- Please include order number in your inquiry
- Returns are allowed within 30 days of the original date of purchase
- Items must be unused and in original condition with original tags attached
- Please allow 14-21 business days from the date we receive your returned merchandise for your refund
Full Answer
How do I return an Alohas item?
The return request must be made within 30 days from the delivery date. If you exceed this timeframe, unfortunately, won't be able to offer a refund, store credit, or exchange. We will accept a return on ALOHAS items that are in new condition, unworn, tags unremoved, and free of damages.
What happens if I reject an Alohas package?
ALOHAS will not be made responsible for the payment of these costs. In case you decide not to comply with the payments of said tariffs and reject the package, this will incur in a penalty fee of 90€ (from the costs of returning the goods to origin) that ALOHAS will subtract from your refund.
What do I get when I place an order with Alohas?
Thank you for buying from ALOHAS! Shortly after you have placed your order, you will receive a confirmation email including your order number (starting with INT) and a summary of the products purchased.
How should I care for my Alohas?
Our shoes do not get along with water, so we recommend that you avoid stepping on wet areas. The lower part of the espadrilles, which is made of jute, should never get wet or humid. You can keep your ALOHAS in good condition for longer if you always keep them dry, especially the soles.
How do I return Aloha?
If you are not completely satisfied with your purchase you may return it back to ALOHA Collection within 30 days of your original purchase date unless purchased as part of a sale or promotion. Sale items are FINAL SALE. We do not accept exchanges. Customers can return items for a refund and place a new order.
Are ALOHAS comfortable?
About ALOHAS What is this? Their shoes are made with responsibly sourced leather and come in a variety of styles and materials. The shoes are not only super cute, but they're also very comfortable. You'll definitely want to wear them all day long.
How do you care for ALOHAS boots?
Our shoes do not get along with water, so we recommend that you avoid stepping on wet areas. The lower part of the espadrilles, which is made of jute, should never get wet or humid. You can keep your ALOHAS in good condition for longer if you always keep them dry, especially the soles.
Are Aloha shoes quality?
ALOHAS is a Spanish fashion brand that's all about sustainability. Their shoes are made of high-quality fabrics and responsible leather ALOHAS got a unique model where customers can buy On-Demand products.
Do Aloha boots run big?
They are true to size, however like with all genuine leather products, they do tend to give with extended wear.
Does alohas use real leather?
All of our shoes are crafted out of Leather Working Group Certified Leather. This means, sustainable leathers, low impact dying thus less pollution.
Is Aloha really sustainable?
alohas's environment rating is 'not good enough'. It does not use eco-friendly materials. It manufactures locally to reduce its carbon footprint. There is no evidence it minimises packaging.
Is alohas a real brand?
ALOHAS is a brand with the goal to inspire the endless summer lifestyle through its products and content. Designed and handcrafted in Spain looking always for the best quality standards, ALOHAS sandals and accessories are a “must have” styled by international top influencers and celebrities.
How do you break in alohas sandals?
Wear them around the house for a bit at first, which will gradually soften up your shoes, making them adapt comfortably to the shape of your foot. 2. Utilizing them in short bursts of time until your feet get used to them. A good example is 10 minutes, gradually increasing this each time.
Is alohas a real brand?
ALOHAS is a brand with the goal to inspire the endless summer lifestyle through its products and content. Designed and handcrafted in Spain looking always for the best quality standards, ALOHAS sandals and accessories are a “must have” styled by international top influencers and celebrities.
How to request return pick up at Aloha Produce?
The preferred method of requesting return pick-ups is through an Aloha Produce Food Services sales representative. This is so they can remain fully aware of your service status and ensure that the internal return process is completed in a timely manner.
When are products returnable for credit?
Products are returnable for full credit only when they are in the original package free of markings or damage.
What happens after delivery acceptance?
After delivery acceptance, it is our hope that little to no further return activity will be needed for the majority of your orders. Should there be a need to request credits/returns of product after delivery, this policy outlines the post-delivery return acceptance standards.
What is a control return?
Controls product returns so that any unfit product is channeled correctly.
Does Aloha produce refuse returns?
Aloha Produce Food Services reserves the right to refuse returns from any account that has excessive returns.
Can you return non-stock items?
Non-stock order items have been purchased especially for you. Because they can’t be resold, they are not returnable except when damaged or of questionable quality at time of delivery. To return non-stock items after delivery due to damage or quality, you’ll need authorization after an inspection by a designated Aloha Food Services representative.
Does Aloha produce food?
At Aloha Produce Food Services, our approach to credits and returns has remained simple and aimed at unquestionable customer satisfaction. We ask, as part of our cooperative commitment and dedication to improving consumer food safety, that our customers work with Aloha Produce Food Services to comply with the revisions that have been made to this Returns Policy.
How long do you have to return a product to get a full refund?
You may return any items purchased for up to 30 days for a full refund and within 10 days of purchase to receive free return shipping. Returns should be sent in the original box or another box of similar protective quality. Items damaged by customer or returned in improper packaging may not qualify for a full refund.
When will my exchange item be shipped?
We will be unable to process your exchange if the product shows signs of use. Exchanges will ship out as soon as we receive the original order.
Are exchanges eligible for free return shipping?
Yes, if they are made within the 10 day from date of purchase time frame.
How to stay up to date on a product?
The best way to stay up to date about your desired items is to use the ‘Notify me when back in stock’ feature that appears by the different sizes of each sold out product. If you select this function, we will send you an email notification if and once the product is back in stock or returned by another customer.
How does a refund work if it is approved?
If the return is approved, the refund is automatically processed according to your selection: Store Credit or Payment Method. Once the procedure is complete, you will receive a refund confirmation email.
Why are pierced earrings not returnable?
Please note that pierced earrings including earring pendants and ear cuffs are non-returnable for reasons of hygiene and safety.
How to use store credit?
How to use it? Add the items you want to your shopping cart. When confirming your purchase, enter your Store Credit code (exactly as it is) in the "promotional code" section. Store Credit works as a credit, so if you do not use it up, you can use the remaining amount for an upcoming purchase.
What is the 10% discount code for a first purchase?
You can also apply it if you have never used it before. The code is: BESOCIAL
Can customs delay delivery?
Occasionally, some orders are delayed at customs, which increases the delivery time. If this is the case, contact us through our contact form.
Do you have to pay for pre-orders?
Pre-order products must be fully paid for at the time of purchase.
