- Only orders that chosen to pick up at Crocs Retail Store can be returned at Crocs Retail Store.
- All home delivery or S.F. Stores pickup orders cannot be returned at Crocs Retail Store.
- You can only return the order at the Crocs Retail Store that you selected to pick up the order. You cannot return the order at other Crocs Retail Stores.
Full Answer
What is Crocs' return policy for damaged items?
If you feel an item purchased at Crocs.com was damaged during shipping, please contact Customer Service for an exchange or refund within 90 days of arrival.
Can I exchange an item in my Crocs order?
Unfortunately Crocs™ currently cannot exchange any articles. The best way to receive a replacement is to initiate a return (click here for instructions) and to place a new order. If for any reason you are not satisfied with your purchase you can always return unused/unworn items within 90 days.
How do I get a replacement for my Crocs?
The best way to receive a replacement is to initiate a return (click here for instructions) and to place a new order. Within 90 days after the delivery a return can be requested. The easiest way to do so is by using the RMA process below. This helps Crocs™ to properly process your return and refund:
How long does it take to cancel a Crocs order?
Cancelling Orders You may cancel an order within 30 minutesof submitting. Orders placed using Crocs gift cards cannot be cancelled. For information about refunds or exchanges, please see our return instructions.
Can you return Crocs without a receipt in store?
Items may be returned for an exchange or refund within 90 days with receipt or proof of purchase. If you do not have a receipt or it is past the 90-day window, we cannot replace your item, but we would love to help you find a new pair.
Can Crocs be returned?
Fast, Easy Returns at Crocs.com Item(s) are available for return once they have shipped. A full refund, excluding shipping charges, will be issued on unworn and unwashed merchandise within 45 business days to the original form of payment.
Where do I send my return to Crocs?
1. Package your return with the packing slip inside and the return label outside. 2. Ship package within 14 days* from any post office, FedEx, or UPS location.
Can you return a shoe without a receipt?
Returns made without the original sales receipt or pack slip must be returned using a valid ID and will receive a merchandise credit that is equal to the current selling price. DSW may limit the number of returns permitted without an original sales receipt or shipping invoice.
Do Crocs run big or small?
After trying nine different types of Crocs my conclusion about Crocs sizing is this: Although Crocs have a wide, roomy fit, I found the overall length of Crocs to fit true to size in most all cases. I did, however, find a few exceptions that fit a bit bigger than expected.
Are Crocs supposed to be loose?
They should conform to fit your foot securely with minimal or no slipping as you walk. Your heel should rest securely and the shoe shouldn't ride up and down. Sides, top and arch area of the shoe should comfortably hug your feet. Wiggle room at the front of the shoe – your toes shouldn't touch the front.
What do you do if your Crocs are too big?
0:523:30How to make Crocs fit Perfect - YouTubeYouTubeStart of suggested clipEnd of suggested clipAlso note that if the crocs are already too big for you you can use the same method like when youMoreAlso note that if the crocs are already too big for you you can use the same method like when you heat them up they're going to shrink. Then after they shrink you put your feet in to kind of resize.
How long do Crocs last?
Crocs typically last between 3 and 5 years with everyday wear. With proper care and less frequent wear Crocs can last for up to 10 years. If used exclusively for indoor wear they can last even longer than this.
Do Crocs shrink?
Do Crocs shrink? YES! Owners of Crocs shoes become quite frustrated when they learn (usually after the fact) that Crocs shrink when exposed to high heat. It's true.
Can I return shoes after wearing them for a day?
You can only return them for refund or exchange if they are unworn, in the original product packaging, and you have the receipt or invoice. While they say you can return items for any reason for up to 60 days, they can't appear to have been worn.
Can stores look up receipts?
Some companies offer the option to have receipts sent via email. The best way to obtain a receipt if you lost the original copy is to return to the place of purchase. Some stores can look up a previous purchase and print a new receipt for you if you used a credit card, debit card or personal check.
How can I get proof of purchase without receipt?
Other types of proof of purchase include:credit or debit card statement.a lay-by agreement.a receipt or reference number given for phone or internet payments.a warranty card showing the supplier's or manufacturer's details and the date and amount of the purchase.More items...
Does Crocs have warranty?
What is the warranty on Crocs footwear? All of Crocs sold on our website are covered under a warranty of 90 days from the date of delivery.
What do you do if your Crocs are too big?
0:523:30How to make Crocs fit Perfect - YouTubeYouTubeStart of suggested clipEnd of suggested clipAlso note that if the crocs are already too big for you you can use the same method like when youMoreAlso note that if the crocs are already too big for you you can use the same method like when you heat them up they're going to shrink. Then after they shrink you put your feet in to kind of resize.
Can Crocs change size?
You could also point a hot hair dryer at your shrunken Crocs for several minutes. Both of these methods can loosen up the Crocs material which allows them to re-stretch when you put your foot into them — as long as you walk around in them immediately.
How long do Crocs last?
Crocs typically last between 3 and 5 years with everyday wear. With proper care and less frequent wear Crocs can last for up to 10 years. If used exclusively for indoor wear they can last even longer than this.
Are All Crocs Products Eligible for a Refund or an Exchange?
According to the Crocs return policy, you can’t return goods that fall into these categories:
How To Return Crocs Products
Take the unwanted products to a Crocs shop and talk to the authorized staff member or the store manager. They should take the item and start the procedure.
Why Sending a Return Request via DoNotPay Benefits You?
DoNotPay ensures you don’t spend a single moment in vain when filing a refund or an exchange request. Saving money is an additional perk.
Can DoNotPay Help You Return Products to Other Sellers?
Use DoNotPay to file a refund or exchange request to any merchant. You can explore the return policies of some popular vendors in the following table:
Online cancelling instructions
Guests: Enter your order number and email address below. Registered Users: login to view you order receipt.
Changing your order
Unfortunately orders cannot be changed once they have been placed. Please cancel or return the items and place a new order.