Returns Policy
- All returns must be authorized by The American Furniture and are subject to specific policies concerning the same.
- Special orders and items sold “As-Is” cannot be returned.
- All other items (with the exception of Special Orders, items sold As-Is, and mattress sets) may be returned for in-store credit within 48 hours of receipt of goods. ...
Full Answer
What is the return policy for furniture?
You may return your furniture purchase within 3 days of receipt, and the items must be in original condition. To start the return process simply return your item (s) to our distribution center, contact your salesperson, or Text or Chat with us.
What is the return policy for items shipped via manufacturer parcel?
Item(s) shipped via manufacturer parcel shipping may be cancelled for a full refund up until the item(s) ships from warehouse. Merchandise that has already shipped from warehouse must be returned to your local store in original condition for a refund. Returns must be made within 7 days upon receiving item(s) and will incur a 15% restocking fee.
What is the return policy for clearance items?
Clearance Items are final sale items and cannot be returned unless they are delivered damaged. Please note, return shipping fees may apply. The returned item (s) are inspected immediately upon receipt.
How do I contact American Furniture Warehouse Customer Service?
We called American Furniture Warehouse at 800-992-7997 and spoke with a customer service rep. She was not helpful at all, was sort of abrupt and advised she had never heard of anything like this and there was nothing they could do. I asked for the Manager of customer service which she reluctantly transferred me to.
What is a return exchange policy?
Return policies are the rules a retailer creates to manage how customers return and exchange unwanted merchandise they purchased. A return policy tells customers what items can be returned and for what reasons, as well as the timeframe over which returns are accepted.
Can furniture stores charge a restocking fee?
You may be charged a restocking fee on returns—typically between 10 and 20 percent of a product's sale price. Also, stores might not refund a customer's original delivery fees. This depends on the reason for your return.
Who owns American furniture?
Jake JabsIt was founded in 1975 by entrepreneur Jake Jabs in a former American Furniture Company store location at 58th Avenue and Bannock in Denver, Colorado....American Furniture Warehouse.TypePrivately heldKey peopleJake JabsProductsFurniture, BeddingOwnerJake JabsWebsiteafw.com4 more rows
What does Ashley do with returned furniture?
Exchanges/Refunds The returned item(s) are inspected immediately upon receipt. Any appropriate exchanges, credits and refunds will be issued for the purchase price of the item(s); taxes are refunded in accordance with applicable state law.
Can I return a sofa if I don't like it?
Can I return a sofa if it's not comfortable? Yes, if you bought it online. Buying a sofa online gives you the right to reject it within 14 days for whatever reason, not just because it's faulty – and then another 14 days to send it back after informing the seller you don't want it.
What percentage of furniture is returned?
“Shoppers return 5 to 10 percent of what they purchase in store but 15 to 40 percent of what they buy online,” David Sobie, co-founder and CEO of Happy Returns told CNBC.
Is American furniture owned by Ashley?
Ashley Furniture Industries, Inc. is an American home furnishings manufacturer and retailer, headquartered in Arcadia, Wisconsin. The company is owned by father and son team Ron and Todd Wanek....Ashley Furniture Industries.TypePrivateWebsitewww.ashleyfurnitureindustriesinc.com10 more rows
Where does American furniture come from?
As one of the largest private employers in Colorado, we know the value American furniture manufacturers provide their communities by manufacturing their furniture in the states. On average, 70% of our merchandise comes from companies with factories here in the states.
Where is Jake Jabs from?
rural MontanaJake Jabs is the President and CEO of American Furniture Warehouse. The fourth of nine children, Jabs was born and raised in rural Montana, and his parents were immigrants from Russia and Poland who fled communism.
Can I return Ashley Furniture If I don't like it?
Ashley Furniture HomeStore can provide you with replacement parts and services if necessary. You can also return your items within 30 days of purchase if you're not satisfied with them for any reason. Contact customer care at 866-436-3393.
Does Ashley Furniture charge a restocking fee?
If you wish to return your furniture for preference reasons within 3 days, the original delivery fee will not be refunded and a 15% restocking fee will be charged. Customers making a one-time reselection of equal or greater value will be charged a new delivery fee but will not be charged a restocking fee.
Is Ashley protection plan worth it?
THIS PROTECTION PLAN IS A SCAM, DO NOT GET IT. IT'S NOT WORTH YOUR MONEY OR TIME.
What is a restocking fee?
A restocking fee is a fee charged to a customer when merchandise is returned for a refund.
How much is the living spaces restocking fee?
The restocking fee is $199 per mattress set (mattress and flat foundation(s)). The pick-up fee is based on the amount charged for your delivery zone exchange. Mattress bedding accessories (i.e. pillows, sheets, protectors and adjustable bases) are not refundable, returnable, or exchangeable.