You may cancel the price lock and receive a full refund if your request is made within 180 days of your last payment. After 180 days of inactivity, VALUE CITY FURNITURE/AMERICAN SIGNATURE FURNITURE will deduct a non-refundable of your last payment.
Full Answer
What is the return policy for items shipped via manufacturer parcel?
Item(s) shipped via manufacturer parcel shipping may be cancelled for a full refund up until the item(s) ships from warehouse. Merchandise that has already shipped from warehouse must be returned to your local store in original condition for a refund. Returns must be made within 7 days upon receiving item(s) and will incur a 15% restocking fee.
What happens if my furniture is damaged during pick-up?
If during or after you have picked-up your furniture you discover damages to your merchandise, you must notify store personnel within 7 days of taking possession of the merchandise. Customers that pick-up merchandise from the store are required to return the merchandise to the store for service or exchange.
Do you offer special order furniture?
Do you offer Special Order Furniture? Yes! Get a personalized look in a few simple steps. Personalize Now Reporting Damaged or Defective Furniture What if my furniture is damaged or defective? If during deliveryyour merchandise or property has been damaged, you must notify store personnel within 7 days of the date of delivery.
What is not covered under the warranty on furniture?
Warranty coverage does not apply to furniture that has been heavily soiled, stained, intentionally misused, altered, improperly cleaned, infested, damaged in transit, or otherwise damaged in a way that is not the result of defect in the workmanship of the product.
Can you return American Signature Furniture furniture?
Merchandise can be returned within 7 days of the date of the delivery, minus delivery fee with 15% restocking fee. Merchandise cannot be returned after 7 days of the date of the delivery. Item(s) shipped via manufacturer parcel shipping may be cancelled for a full refund up until the item(s) ships from warehouse.
How long is American Signature Furniture warranty?
warrants to the original purchaser of American Signature Case Goods, for five years against defective workmanship in guides, pulls, hinges and sliders.
Can you return a couch?
Fortunately, despite what the retailer may try to tell you, you can still send the faulty sofa back. Under the Sale of Goods legislation, a retailer has a responsibility to provide you with goods of a certain standard of quality and durability.
Is American Signature Furniture the same as Value City?
American Signature, Inc. is a privately owned furniture company based in Columbus, Ohio. It is the parent company of the retail brands American Signature Furniture and Value City Furniture, and the manufacturer brand American Signature.
What is pure promise?
Pure Promise is a 5 year worry-free protection plan for your furniture. It covers stains, accidents, and structural damage to fabric, leather, and wood items. A Certified Service Technician responds to all incidents. Trained Professional will repair or replace damaged items.
Can I cancel an order from Value City?
You may cancel your order and ask for a full refund prior to delivery or pick up. A full refund will be issued to the original method of payment. To cancel your order, simply call a service representative.
Can I return assembled furniture?
It is safe to say that attempting to return partially assembled furniture is a bad idea. And if you are planning to return fully assembled items, make sure they are in tip-top condition and that you are not missing any pieces.
What percentage of furniture is returned?
“Shoppers return 5 to 10 percent of what they purchase in store but 15 to 40 percent of what they buy online,” David Sobie, co-founder and CEO of Happy Returns told CNBC.
How much does it cost to return a sofa?
You may be charged a restocking fee on returns—typically between 10 and 20 percent of a product's sale price. Also, stores might not refund a customer's original delivery fees.
Is American Signature Furniture Made in USA?
American Signature Furniture manufactures products in the United States. The company has five distribution centers catering to over 120 showrooms across the Eastern U.S. The brand's special collection of American-made furnishings includes pieces for living rooms as well as home accessories.
Is Ashley Furniture Made in China?
Ashley manufactures living room, dining room, bedroom, entertainment, home office furniture and other home furnishings in the USA and internationally. Manufacturing and distribution facilities are located in Wisconsin, Mississippi, Pennsylvania, North Carolina, Florida, Vietnam and China.
What credit score is needed for American Signature Furniture?
If you're looking to apply, we recommend at least a 630 credit score. If you're not sure what your Credit Score is, apply for a report, here.
How do I return a couch package?
1:092:32Packing Sofa - YouTubeYouTubeStart of suggested clipEnd of suggested clipCover the couch in sections with the packing blankets taping. Around each one to keep it snug andMoreCover the couch in sections with the packing blankets taping. Around each one to keep it snug and secure. Once you have the couch covered you'll be ready to take it to the truck.
Who has the best return policy on furniture?
IKEA. IKEA is hands down the best furniture retailer for online returns. The Swedish company has a "no-nonsense return policy" offering customers "365 days to change your mind." That's an entire year!
Can a store refuse to give a refund?
In the U.S., there's no federal law that says merchants have to accept returns. However, retailers are required to provide a repair, exchange, or refund if a product is defective. And under the FTC's “cooling off” rule, you have the right to cancel some sales within three days of the purchase and get a full refund.
Can you return a couch to Walmart?
Walmart's return policy To exchange or return an item, here is what you need to know:You have 90 days after purchase to exchange or return, unless noted in our exceptions. You can return items in-store, for free by mail, or via a scheduled pickup from your home.
How long does it take to return merchandise from a warehouse?
Merchandise that has already shipped from warehouse must be returned to your local store in original condition for a refund. Returns must be made within 7 days upon receiving item (s) and will incur a 15% restocking fee.
What is the restocking fee for a return?
Except where prohibited by law, a 15% restocking fee may apply to returned merchandise or cancelled orders. If a restocking fee is not charged, your refund will include taxes paid and the cost of any additional protection or warranty programs purchased.*
How long is a warranty on a defective item?
For a period of one year, in-home service for repair or replacement of defective items.
How long does it take to return a sandbox?
Returns must be made within 7 days upon receiving item(s) and will incur a 15% restocking fee.
How long do you have to notify the store of damages?
If you discover damages to your merchandise, you must notify store personnel within 7 days of taking possession of the merchandise. Customers that pick up merchandise from the store and/or use Manufacturer Parcel Shipping are required to return the merchandise to the store for service or exchange.
How long do you have to notify the service store of damage to merchandise?
Once picked up, if you discover damages to your merchandise, you must notify store personnel within 7 days and bring your merchandise to the store for service or exchange. Service Stores do not have the ability to hold merchandise past the scheduled date of pickup.
Do you have to pay for online orders?
All online orders must be paid in full at the time of purchase. The standard forms of payment for online orders are Visa, MasterCard, American Express, Discover and our private label credit cards.
How long do you have to notify the store of a damaged item?
Once picked up, if you discover damages to your merchandise, you must notify store personnel within 7 days of taking possession of the merchandise and arrange to bring your merchandise to the store for service or exchange
How long do you have to notify a store of a defective product?
If during delivery your merchandise or property has been damaged, you must notify store personnel within 7 days of the date of delivery. If you believe a product to be defective please notify store personnel.
Can service stores hold merchandise past the scheduled pickup date?
Service Stores do not have the ability to hold merchandise past the scheduled date of pickup. If you are unable to pick up your merchandise on your scheduled day, notify the service store immediately
Do you have to pay for online orders?
All online orders must be paid in full at the time of purchase
Can you return merchandise to Value City?
Stores do not have the ability to hold merchandise past the scheduled date of pick-up. If you are unable to pick up your merchandise on your scheduled date, please notify the store immediately. Except where prohibited by law, there will be a 15% restocking fee on merchandise that has been returned to stock. At the time of pick up, inspect your merchandise for any visible signs of defect prior to departing the store. It is your responsibility to properly secure and tie down merchandise to your vehicle. VALUE CITY FURNITURE/AMERICAN SIGNATURE FURNITURE associates may assist in loading merchandise but reserves the right to refuse loading merchandise which may result in injuries or property damage. VALUE CITY FURNITURE/AMERICAN SIGNATURE FURNITURE will not be responsible for any damage or loss caused to customer merchandise and/or any vehicles during the loading or transportation of your merchandise. Once picked up, if you discover damages to your merchandise, you must notify store personnel within 7 days of taking possession of the merchandise to be eligible for a refund or exchange. It will be your responsibility to return any merchandise to the store for service or exchange.
Does American Signature Furniture offer free shipping?
Yes. As of -, American Signature Furniture does offer free shipping policies. View the discussion thread for more details.
Does American Signature Furniture offer free returns & exchanges?
Yes. As of -, American Signature Furniture does offer free return policies. View the discussion thread for more details.
Does American Signature Furniture offer international shipping?
Based on our records, American Signature Furniture does not currently offer international shipping policies. Check the full discussion to learn more.
Does American Signature Furniture offer curbside pickup?
Based on our records, American Signature Furniture does not currently offer in-store pickup. Check the full discussion to learn more.
How long do you have to notify the store of damage to furniture?
If during or after you have picked-upyour furniture you discover damages to your merchandise, you must notify store personnel within 7 days of taking possession of the merchandise. Customers that pick-up merchandise from the store or have merchandise shipped directly to their home, are required to return the merchandise to the store for service or exchange.
How long do you have to notify a store of a defective product?
If during deliveryyour merchandise or property has been damaged, you must notify store personnel within 7 days of the date of delivery. If you believe a product to be defective please notify store personnel.
Do you have to pay for online orders?
All online orders must be paid in full at the time of purchase
How to cancel furniture order at America's Furniture Warehouse?
In order to cancel, customer must call America’s Furniture Warehouse service team @ (843) 294-9994, or email us at customerservice@americasfurniturewhse.com within 24 hours of purchase so we can give you a cancellation number for reference.
What to do if merchandise is damaged?
1. If the merchandise is damaged customers must inspect the furniture upon delivery, notify damages on any delivery forms signed, and take pictures of damages.
Why does a customer receive wrong merchandise?
Customer receives wrong merchandise because they did not review original product sales receipt to make sure they selected the correct merchandise or shipping address(s) (we assume the information on the order conformation is correct after order is placed, so it is the customer’s responsibility to notify us with any errors or inaccuracies to make changes accordingly)
What is a 5 year worry free protection plan for furniture?
5 year worry-free protection plan for your furniture It covers stains, accidents, and structural damage to fabric, leather, and wood items.
How long is Pure Promise?
Pure Promise is a 5 year worry-free protection plan for your furniture
Stock Items
We strive to do everything right the first time and hope that you love your purchase. To initiate a return, contact customer service by filling out our form on our contact page, and they will provide instructions for returning your merchandise. Please note that you will be charged a 15% restocking fee for all returns or exchanges.
Direct Ship Items
Orders that have been shipped cannot be canceled or returned until you have the merchandise. To initiate a return, contact customer service by filling out our form on our contact page, and they will provide instructions for returning your merchandise. Please include your original sales order number when contacting Internet Sales Support.
You've Got Questions... We've Got Answers!
Finding The Right Help
- If during deliveryyour merchandise or property has been damaged, you must notify store personnel within 7 days of the date of delivery. If you believe a product to be defective please notify store personnel. If during shippingyour merchandise has been damaged, you must notify store personnel within 7 days of the date of delivery. Damaged merchandis...
Reporting Damaged Or Defective Furniture
Delivery, Shipping & Pick-Up Services
- Need some help navigating the site, questions about specific products, maybe you're unsure about what to look for when shopping for furniture? Then you are in the right place. Read some of the most frequently asked questions by shoppers just like you.
Pricing & Payments
- I have questions about a product?
You can find detailed information of any item on the product detail page, but if additional questions arise you may contact one of our Home Furnishing Consultants at any of our stores. You can also call our Customer Care Crew and they will be happy to answer your questions. If tal… - I have questions about my order?
Local service representatives are available to help with your order. We will send you the phone number for your local customer support team as soon as your order is processed. As always you can call our Customer Care Crew, send us an email at anytime or chat live with a representative. …
Registration & Privacy
- What if my furniture is damaged or defective?
If during delivery your merchandise or property has been damaged, you must notify store personnel within 7 days of the date of delivery. If you believe a product to be defective please notify store personnel. If during shipping your merchandise has been damaged, you must notify …
Protection Plans & Warranties
- Each store's pickup and delivery services are unique to their local area. Please contact your local store to find out what services are available. Currently, we are only able to deliver or ship furniture within a store's local delivery area and are unable to ship merchandise by alternate methods. All online orders must be paid in full at the time of purchase.