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Full Answer
What is the return policy at NAPA Auto Parts?
NAPA Auto Parts believes in customer satisfaction. Should you decide to return an item within 30 days of your purchase at the original NAPA Auto Parts store where it was purchased, simply present the original purchase receipt 1, and we will provide you the option of an exchange or a refund of the purchase price in the original form of payment.
Can you return a used core to Napa?
Used cores can be returned at any time provided that the replacement parts were purchased at NAPA Auto Parts and that they are returned to the original NAPA Auto Parts store of purchase in the box you received with the new product and that you provide a copy of your original purchase receipt 1.
How do I return a Napa ship to home order?
Returning Ship to Home Items to a NAPA Store Participating NAPA Stores can also process returns and exchanges of NAPA Online ship-to-home purchases. To find a participating store near you, use our Store Locator. The NAPA stores listed in the Store Locator should accept returns from NAPA Online purchases.
How do I pick up my package from Napa?
You may want to check with your place of employment to see if they have regular UPS pick-ups. Or, you can call 1-800-PICK-UPS (1-800-742-5877) or visit the UPS Website. Participating NAPA Stores can also process returns and exchanges of NAPA Online ship-to-home purchases. To find a participating store near you, use our Store Locator.
How long does it take to return a used core to NAPA?
How long does it take to get a credit for a return?
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Can you return things to NAPA without receipt?
To exchange a product, simply bring it to the original NAPA Auto Parts of purchase within 30 days of purchase, in its original condition and packaging, and with your original purchase receipt. Email confirmation of your online reservation does not qualify as a receipt or a proof of purchase.
Can I return auto parts without receipt?
Products that don't have a receipt or proof of purchase are referred to as “core” items. You may still be able to return core items as long as they pass an inspection. The inspection ensures that the product can be resold. Customers are responsible for all core products sent to the fulfillment center.
Can I return a part to a different NAPA store?
Only products purchased at a NAPA Auto Parts store can be exchanged. All other purchases are only eligible for refunds where applicable.
Does NAPA charge a restocking fee?
Restocking Fees In the event of a return that is not the result of an error or defect, a 15% restocking fee will be charged and deducted from your refund amount. Your restocking fee does not include the cost of return shipping.
What is NAPA Auto Parts return policy?
NAPA Online believes in customer satisfaction. Within 30 days of receipt of items purchased from NAPA Online, customers may choose to return: Any new item in original packaging and condition. Any used core, as long as it is shipped in the box that contained the new product.
Can you return car parts?
Returns must meet the following criteria, or your Advance Auto Parts return request will be denied: The item has to be in its original packaging and condition. It has to be unopened and uninstalled. It needs to include all the original materials that go with the product.
Can I return a core to any Napa?
Returning Cores to NAPA Online Used cores can be returned at any time provided the original parts as purchased at NAPA Online and that they are shipped back in the box you received with the original product.
Does Napa buy back old batteries?
You can drop off your used car battery at participating collection sites, including NAPA Auto Parts stores. NAPA is part of a recycling program that can recycle your entire battery.
Do NAPA parts have a warranty?
LIMITED WARRANTY NAPA® Ironclad will repair or replace, free of charge, any part of the product that is defective in material or workmanship or both. Transportation charges on products submitted for repair or replacement under this warranty will be covered by NAPA® Ironclad.
Do I need a receipt for NAPA battery warranty?
1. Selling Warrantor is to present original NAPA receipt showing when the battery was purchased to the Purchaser at the time of sale.
How does NAPA warranty work?
NAPA POWER EQUIPMENT PRODUCTS warrants its products to be free of defects in workmanship and materials for the useful life of the product (the “Warranty”). If a NAPA product fails to comply with the Warranty, NAPA will repair or replace the defective product free of charge.
Can you return used spark plugs?
Parts that have been opened, unsealed, plugged-in/installed, or "used" in any manner are not returnable, unless there is a valid warranty issue.
What's the return policy at Advance Auto Parts?
Online purchases can be returned to any Advance Auto Parts store within 45 days from the date of purchase. Bring original packaging and your receipt, Order Confirmation email or Merchandise Return Form. All refunds will be credited back to you via the same payment method used for your original order.
Can Advance Auto look up receipts?
You can find a copy of your receipt in your Order Confirmation email as well as in the “Your Order Status” section of Your Account. If you did not register with us and cannot locate your Order Confirmation email, please contact Customer Care at 1-877-ADVANCE (238-2623).
Can I return an item to any Oreillys?
If your product is defective and covered by warranty, you may return it to any O'Reilly Auto Parts store for a replacement, repair, or refund. You MUST have the original sales receipt to be eligible for warranty service.
How long does it take to get my money back from AutoZone?
Returning a Product to an AutoZone Store For faster processing, you can take the credit card used to make the purchase to an AutoZone store, as the refund will be credited immediately.
Return Policy » NAPA Know How Blog
More than 90 years ago, the National Automotive Parts Association ("NAPA") was created to meet America’s growing need for an effective auto parts distribution system.
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Product returns | NAPA Auto Parts
NAPA Auto Parts believes in customer satisfaction. Should you decide to return an item within 30 days of your purchase at the original NAPA Auto Parts store where it was purchased, simply present the original purchase receipt 1, and we will provide you the option of an exchange or a refund of the purchase price in the original form of payment. 2 Certain exceptions and exclusions to our return ...
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What Happens When You Return Your Item?
When the store receives the item, they will evaluate it, and you will get store credit for the amount you paid plus taxes in the following 15 days. Note that NAPA Auto Parts will not refund initial shipping fees.
What Happens if You Want To Exchange the Item?
If you bought the wrong part and want to exchange it for a different one, you can do that within 30 days of your purchase, provided that you have a receipt. You can:
Returning Used Cores and What To Look Out For
You are eligible for core credit if you have paid a core charge and return the previous core unit. You can return used cores at any time as long as the replacement components are:
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COVID-19 Update
The effects of COVID-19 on supply chains and public safety are unpredictable and always changing. Above all, we never want our customers to feel inconvenienced, obligated, or unsafe in order to make a return or exchange.
Return Procedure
To begin the returns process, start by calling 855-392-5646 or email accessories@napaonline.com for detailed instructions and an RGA (Returned Goods Authorization) number. Returns without an accompanying RGA number cannot be accepted.
Return Policies
Many of our products are protected by warranty from their manufacturer. The extent of these warranties and the length of time they cover varies from product to product.
Exchanges
If you wish to exchange your item for something different, the same terms and conditions apply. However, we do waive the 15% restocking fee as a courtesy to you.
Cancellations or Refused Delivery
Cancellations are accepted completely free of charge any time before your order has shipped.
Shipping Damage
In the event that your order arrives with visible damage, refuse the shipment and notify us at accessories@napaonline.com. We'll arrange a replacement to be shipped. Please keep all contents for the shipper to inspect.
Non-Returnable Products
Most often, our customers are highly satisfied with their orders, and we consider returns to be a rare but necessary occurrence. That said, there are items for which we are unable to accept returns for any reason beyond a manufacture defect, or an error on our part. These items include:
How long does it take to exchange a NAPA car?
To exchange a product, simply bring it to the original NAPA Auto Parts store of purchase within 30 days of purchase, in its original condition and packaging, and with your original purchase receipt 1. Only products purchased at a NAPA Auto Parts store can be exchanged.
Can you return a personal safety kit?
Personal safety products (respiratory protection, ear protection, fall protection, coveralls, first aid kits) cannot be returned or refunded. Books and shop manuals are non-returnable and non-refundable. Clearance or final sale merchandise cannot be returned and are not eligible for refunds.
Can you return an item without receipt?
Returns, exchanges, or warranties on an item without your original purchase receipt 1 will not be accepted. Defective items are subject to the manufacturer’s warranty. Special application automotive parts, including tuning, performance enhancement, custom-made and/or products cut to length or modified are non-returnable.
Can you return a gift card for a giveaway?
Giveaway items have no warranties, returns or refunds. Gift cards are non-refundable and non-exchangeable. Application automotive parts that have been installed are non-returnable. For safety reasons, parts sealed by a plastic bag will not be accepted if the seal or bag has been opened.
Is NAPA Auto Parts responsible for shipping delays?
NAPA Auto Parts may not be held responsible for shipping delays of any kind. All delivery dates provided are approximate and in no way constitute a promise of delivery upon said dates. No discount, return, or any other form of compensation will be provided to any client for late deliveries or for deliveries on a date other than the one estimated at the time of order.
AutoZone Return Policy Without A Receipt
Yes, AutoZone will allow you to return items without a receipt, but you have to follow their directions.
Before Returning A Product to AutoZone
Before you return a product to AutoZone, they expect you to take certain precautions and courtesies.
Returning Online Purchases
Many people prefer buying items online these days, and AutoZone accommodates these customers by allowing people to buy items on their website for delivery or in-store pickup.
How To Return Items To Fulfillment Center
If you don’t mind waiting a couple of days for your refund and don’t want to replace your product with another item right away, returning your item via mail may be the most convenient solution for you.
Proof of Purchase
Return or exchange any item with original purchase receipt within 45 days as NEW requires that item must be in original condition and packaging, unopened and uninstalled, including all original materials supplied with the item. Returns that do not meet these criteria will be denied.
Conditions
Some merchandise, including opened gaskets and ELECTRICAL/ELECTRONIC GOODS are non-refundable. Third party or other outsourced merchandise, including certain Special Order, Commercial Tools and equipment are all subject to a 15% re-stocking fee. Shipping costs are non-refundable. Clearance and “AS IS” merchandise are non-refundable.
Core Returns
All Core returns need to be for the exact part purchased, in original packaging and in fully rebuildable, undamaged, condition Credit WILL NOT be applied until the part is received. Fluids must always be drained. Please refer to our Core Charge Policy for more information.
Warranty Returns
The warranty period is 45 days from your date of purchase or any longer warranty period that may be printed on your original sales receipt. Please refer to our Limited Warranty Policy for specific details.
Obtaining an Online Receipt
You can find a copy of your receipt in your Order Confirmation email as well as in the “Your Order Status” section of Your Account. If you did not register with us and cannot locate your Order Confirmation email, please contact Customer Care at 1-877-ADVANCE (238-2623).
Returning Online Purchases to an Advance Auto Parts Store
Online purchases can be returned to any Advance Auto Parts store within 45 days from the date of purchase. Bring original packaging and your receipt, Order Confirmation email or Merchandise Return Form. All refunds will be credited back to you via the same payment method used for your original order.
How long does it take to return a used core to NAPA?
Used cores must be returned to stores within 30 days of purchase. To find participating NAPA Auto Parts stores, use our Store Locator. All stores listed in the Store Locator should accept used cores for parts purchased from NAPA Online. A Return Goods Authorization (RGA) is not required for in-store returns.
How long does it take to get a credit for a return?
Within 15 business days of receipt of your returned item, you will be issued credit for the original purchase price and applicable sales tax. Core credits will also be processed within 15 business days.
