What happens if my package is refused at APMEX?
When refused, the package (s) will return to APMEX for inspection. If you have taken possession of a damaged or tampered package, please save all packaging and contact APMEX at (800) 375-9006 within 48 hours for further instructions.
Can I cancel my APMEX purchase once it has been issued?
When purchasing from APMEX, once we have issued a confirmation number, the price is locked in for you and the transaction may not be cancelled, but only offset at our current ask price.
How do I report a damaged package to APMEX?
If you have taken possession of a damaged or tampered package, please save all packaging and contact APMEX at (800) 375-9006 within 48 hours for further instructions. Failure to notify us of damage or tampering within 48 hours from signature or delivery date may impact our ability to cover your claim. Does APMEX ever back order items?
How long does it take to receive an APMEX package?
Packages sent registered and insured mail can take on average 5-10 Business Days to receive. APMEX insures all of its Sales Order shipments to you while in transit for the sale value of the enclosed Product purchased from APMEX, subject to the following limitations.
Does APMEX sell fakes?
This is an issue we take very seriously here at APMEX. Counterfeit coins and bars have been passed off as legitimate for more than a decade. But what has changed is counterfeiters are getting better and their products are harder to detect.
Is APMEX reliable?
Apmex is one of the most popular and reputable online bullion dealers.
Can I cancel an APMEX order?
Once your Purchase Order is confirmed, you may not cancel and are obligated to send the agreed to quality and quantity of Precious Metals to APMEX.
Is APMEX a good place to buy Gold?
American Precious Metals Exchange (APMEX) has built itself into a global precious metals powerhouse since its founding in 2000. It's not surprising that it has the largest selection of precious metals products, making it our choice as the online gold dealer with the best comprehensive offering.
Are APMEX prices good?
APMEX is seldom the lowest price dealer. However, they make up for it with selection and customer service.
What does APMEX stand for?
About the American Precious Metals Exchange | Direct US Mint Relationship | APMEX.
Where is Apmex located?
downtown Oklahoma CityAPMEX's headquarters in the old Federal Reserve Building in downtown Oklahoma City.
How do I contact Apmex?
(800) 375-9006APMEX / Customer service
Does Apmex ship gold?
* APMEX will provide our QuickShip® Program with next-day processing of domestic orders not including Pre-33 Gold, kilo Gold bars or Jewelry paid by credit card, PayPal, Bitcoin, Bitcoin Cash or bank wires.
How much is a gold bar worth 2021?
A 100-gram gold bar will spot a price around $6,481. When you get to 10-ounces gold bars the spot price can vary from about $13,245 to $20,301 depending on the above factors. Finally, a kilo gold bar can be worth $64,353.
Who is the most reputable gold dealer?
The Best Gold DealersGold DealerBest For1Orion Metal ExchangeCompetitive Pricing2Patriot Gold GroupGreat Personalized Service3Oxford Gold GroupCustomized Investments4American Hartford Gold GroupReliable Guarantees4 more rows
Where is gold the cheapest?
Hong KongBased on gold prices at the end of 2020, Hong Kong may be the cheapest country to buy gold from, going by listed face value prices. According to sovereignman.com, it's possible to easily purchase gold in Hong Kong at a lower premium than what's common in other countries.
What is the best company to buy silver from?
Best Places to Buy Gold and Silver OnlineAPMEX. ... Silver Gold Bull. ... JM Bullion. ... Money Metals Exchange. ... SD Bullion. ... Golden Eagle Coins. ... Kitco. ... Silver.com. Based in Dallas, Silver.com is an exclusively online retailer of silver, gold and other precious metals.More items...
How long does APMEX take to deliver?
APMEX orders are shipped Registered/Insured U.S. Mail and UPS. Each package is fully insured and may require a signature upon delivery. Packages can take on average 1-10 business days for delivery. The tracking number will be provided via email to you upon date of shipment.
Where is APMEX located?
downtown Oklahoma CityAPMEX's headquarters in the old Federal Reserve Building in downtown Oklahoma City.
Is JM Bullion trustworthy?
Is JM Bullion a legitimate company? Yes, JM Bullion is reliable, trustworthy, and very much legitimate. Information surrounding the history and journey of the team that built the company is also readily available for anyone who wishes to read it.
What happens if you return a package to APMEX?
In addition, if your package is returned to APMEX, we will not reship your Sales Order unless and until we are paid in full for any return shipping costs, duties, taxes we have had to pay or advance for you as well as any subsequent re-ship fees back to you.
How long does APMEX charge for shipping?
The only charges APMEX adds are for shipping, handling and insurance. Your confirmation number will be in your return email. The Sales Order price is locked-in for 5 Business Days on all Sales Orders. That is the time you have to make your payment to APMEX.
What is APMEX security?
APMEX takes security very seriously. Our security measures protect the loss, misuse and alteration of all information under our control. Our system is based on the SSL (Secure Socket Layer) encryption standard. Provided you are using an SSL-compliant browser such as Microsoft Internet Explorer, Google Chrome, Mozilla Firefox or Apple Safari, you'll be able to conduct fully-protected transactions that encrypt all of your personal information, including credit card number, name and address, so it cannot be read as the information travels from you to APMEX. Furthermore all of the customer data we collect is protected against unauthorized access. See our Privacy Policy for additional information.
How much deposit is required for APMEX?
There is no maximum Sales Order. However, APMEX reserves the right to request a ten percent (10%) deposit on Sales Orders deemed “significant” by APMEX in its sole discretion, before we will accept and confirm the Sales Order and lock in prices.
What does "order" mean on APMEX?
The term “Order (s)” means, as applicable, a confirmed Sale by a customer or Purchase by APMEX, whether such Order was made through the Website, by telephone, in person or otherwise.
Is APMEX liable for any damages?
If APMEX cannot perform any obligation hereunder as a result of any event that is beyond its control, APMEX’s delay or failure to perform such obligation shall be excused and APMEX shall not be liable for any damages as a result of, or in connection with, such delay or such failure.
Does APMEX cover lost packages?
APMEX insures all of its Sales Order shipments to you while in transit for the sale value of the enclosed Product purchased from APMEX, subject to the following limitations. We must be notified of a lost package within thirty (30) days from the ship date of your order. Should anything happen while your package is in transit to you, you might be permitted to claim coverage under our insurance policy provided that you directly receive the package from the common carrier. Neither we, nor our insurance company, accepts (and we specifically disclaim) responsibility if you have left instructions with any carrier or delivery service to leave parcels for you without the need for your signature. Nor do we, nor our insurance company, accept (and we specifically disclaim) responsibility if you have given any carrier or delivery service instructions to leave your package with someone else, such as a building manager, neighbor, or a drop-off location such as Mail Boxes Etc., The UPS Store, or similar third party drop off locations. In any such case, your package will not be covered for insurance by APMEX or our insurance carrier. If you do not receive the package directly from the common carrier, you agree to take all reasonable actions to assist in recovery of the package, including but not limited to filing out reports (and/or police reports) and providing all information needed or that may be requested to assist in recovery of the package. If you do not fully cooperate in recovery efforts, neither APMEX, nor our insurance company or carrier, will have any liability to you.
How long does it take to get a refund on APMEX?
This right is limited to seven (7) days from the date on which the customer receives their items. The refund, return and/or exchange policy only applies to customers who notify our Customer Service Department by telephone at (800) 375-9006 within seven (7) days from the date on which the customer receives their item and keeps the item in its original packaging. The Customer Service Department will give you instructions on how to return your items. All Bitcoin refunds are issued through BitPay at the USD rate at the time the refund is processed. APMEX is not responsible for any change in the Bitcoin exchange rate at the time of refund. Refunds for returns are not processed until after the returned item (s) has been received and verified.
How long does it take for APMEX to ship?
Mail and UPS. Each package is fully insured and may require a signature upon delivery. Packages can take on average 1-10 business days for delivery. The tracking number will be provided via email to you upon date of shipment. APMEX fully insures all of its shipments. Should anything happen while your package is in transit to you it will be covered by our insurance policy. However, we will not accept responsibility if you have left instructions with any carriers or delivery service to leave parcels unattended for you without the need for a signature or if you have given them instructions to leave your package with someone else such as a building manager, neighbor or drop-off location such as Mail Boxes etc., The UPS Store, etc. When we ship to you, if metals are lost or damaged in transit, it is our responsibility to pursue any claim with the insurance company. If we determine the package is lost or damaged, we file a claim. We reserve the right to re-ship your items or refund your money at our discretion.
What is APMEX security?
APMEX takes security very seriously. Our security measures protect the loss, misuse and alteration of all information under our control. Our system is based on the SSL (Secure Socket Layer) encryption standard. Provided you are using an SSL-compliant browser such as Netscape's Navigator or Microsoft's Internet Explorer, you will be able to conduct fully-protected transactions that encrypt all of your personal information, including credit card number, name and address, so it cannot be read as the information travels from you to APMEX. Furthermore all of the customer data we collect is protected against unauthorized access.
How long do we hold checks?
We hold all forms of check payments for 4 business days. The holding period ensures the bank has the opportunity to notify us of a problem with the payment before the order ships. Additional holding days may be added if your bank delays confirmation of your check payment. To avoid the payment holding period and realize our cash discount, you may consider paying by same day bank wire.
Is APMEX refundable for Bitcoin?
APMEX is not responsible for any change in the Bitcoin exchange rate at the time of refund. Refunds for returns are not processed until after the returned item (s) has been received and verified. Shipping and handling charges are non-refundable. For returns via mail, you must carefully package each product.
Can APMEX cancel an order?
In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, APMEX shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. If an item is incorrectly priced, we will either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice.
What happens if you return a package to APMEX?
In addition, if your package is returned to APMEX, we will not reship your Sales Order unless and until we are paid in full for any return shipping costs, duties, taxes we have had to pay or advance for you as well as any subsequent re-ship fees back to you.
How long does it take to get a refund on APMEX?
This right is limited to seven (7) days from the date on which the customer receives their items. The refund, return and/or exchange policy only applies to customers who notify our Customer Service Department by telephone at (800) 375-9006 during normal business hours within seven (7) days from the date on which the customer receives their item and keeps the item in its original packaging. The Customer Service Department will give you instructions on how to return your items and, at that time, you will be given a Return Authorization Number. All Bitcoin or Bitcoin Cash refunds are issued through BitPay at the USD rate at the time the refund is processed. APMEX is not responsible for any change in the Bitcoin exchange rate at the time of refund. Refunds for returns are not processed until after the returned item (s) has been received and verified.
What does "dealer" mean on APMEX?
The term "Dealer" means a person that buys Products from APMEX, sells Products to APMEX and/or places orders with APMEX related to Products, including Bullion, Coins and/or other Precious Metal Products, and/or Dealer otherwise uses services offered by APMEX.
What is APMEX security?
APMEX takes security very seriously. Our security measures protect the loss, misuse and alteration of all information under our control. Our system is based on the SSL (Secure Socket Layer) encryption standard. Provided you are using an SSL-compliant browser such as Microsoft Internet Explorer, Google Chrome, Mozilla Firefox or Apple Safari, you'll be able to conduct fully-protected transactions that encrypt all of your personal information, including credit card number, name and address, so it cannot be read as the information travels from you to APMEX. Furthermore all of the customer data we collect is protected against unauthorized access. See our Privacy Policy for additional information. For the sake of clarity, the Privacy Policy shall be deemed incorporated and made part of this Agreement by reference.
How long does it take to receive payment from APMEX?
When you buy from us, you must ensure that your payment is received by APMEX within 5 Business Days from the date your Sales Order is placed for Sales Orders under $25,000.00 (USD) and within 3 Business Days from the date your Sales Order is placed for Sales Orders of more than $25,000.00 (USD) to realize your locked-in price. If you default and payment is not timely received by APMEX, APMEX reserves the right in its sole discretion to (a) accept your payment; (b) refuse your payment and cancel your Sales Order; (c) close your account; and/or (d) preclude you from placing future trades or from making future Sales from APMEX.
How much deposit is required for APMEX?
There is no maximum Sales Order. However, APMEX reserves the right to request a ten percent (10%) deposit on Sales Orders deemed "significant" by APMEX in its sole discretion, before we will accept and confirm the Sales Order and lock in prices.
What is market gain in APMEX?
When a Sales Order or Sale, as the case may be, is canceled by APMEX, Market Gain occurs when the Fair Market Value of the Product (s) on the date of the canceled Sales Order or Sale is greater than the original sales price of the Product (s) as it appears on the canceled Sales Order.
What are the U.S. shipping, handling and insurance charges?
APMEX offers free shipping to our customers when you spend over $199†. We have no minimum order requirement; however, orders under $199 will be charged a shipping fee of $9.95.
How long will it take to get my package?
APMEX generally packages and ships your order the following way (applies to domestic orders only):
How do I track my order?
Orders shipped after business hours, or on weekends, are not received by the carrier until the following business day. Once received, it may take 1-2 business days for your tracking number to become active. To set notifications via text or email, click the tracking link in your shipping confirmation email and follow the instructions.
How long will it take to ship my order?
Once your payment has cleared, we will begin packaging and shipping your order. With some exceptions based on the order contents, many credit card orders qualify for our QuickShip® Program, providing next-day processing for domestic orders. This is an added benefit of buying Gold and Silver bullion with a credit or debit card from APMEX.
How do you wrap your packages?
All our packages are carefully and discretely wrapped, typically in brown or white corrugated boxes and do not to give any indication as to the contents inside.
How is my order shipped?
APMEX orders are shipped Registered/Insured U.S. Mail, & UPS. Each package is fully insured and may require a signature upon delivery. Packages can take on average 1-10 business days for delivery. The tracking number will be provided via email to you upon date of shipment.
Is my package insured while in transit?
APMEX fully insures all of its shipments. Should anything happen while your package is in transit to you, it will be covered by our insurance policy.
We'll match the product prices of key online competitors
APMEX wants to be your one-stop-shop when it comes to Precious Metal purchases. That is why we offer our APMEX Club Members a Price Match Guarantee on all in-stock products.
How does it work?
Check to make sure it's an identical product that can be found on our website.
Call us to receive our best price guarantee
Monday through Thursday 8 a.m. to 8 p.m. (EST) and Friday 8 a.m. to 6 p.m. (EST), excluding holidays.
How long does it take to get a refund from Amazon?
Refund will be processed within 48 hrs of return receipt. Please allow 3 to 5 business days for credit to show on your credit card. The credit will be for the amount of the merchandise ordered after any freight or restocking charges.
Does a warranty apply to a product that has been altered?
Warranty shall not apply to: products which are used for a purpose other than which they were designed for or which have been altered in any way that would be detrimental to the performance or life of the product. Misapplication, misuse, negligence will revoke the warranty.
