What is ATT return policy on accessories?
You can return or exchange a device during the 14-day return period. To start the process, contact us through online chat or 800.331. 0500. For 15 days or more, a refund is subject to the manufacturer's warranty period.
Can you return accessories to AT&T store?
You can return devices and accessories to AT&T by: If your device was purchased at an AT&T retail store, you can return it to any AT&T store during the return window. If you bought it online or by phone, you can mail it back to AT&T or return it to any retail store.
Can you return Airpods at AT&T?
It must be in manufacturer's original packaging and include the original components—the device, battery, charger, manual, unopened software, and a copy of the invoice or receipt. If anything is missing or the device is not in like-new condition, your return may not be accepted.
How long do I have to return ATT equipment?
within 21 daysReturn your equipment at no cost to you within 21 days to avoid a $150 charge. Take original Wi-Fi Gateway and power cord to nearest The UPS Store. Bring your AT&T account number located on your packing slip. Please do not return other devices.
Can you return AT&T equipment to an AT&T store?
DO NOT TAKE IT TO AN AT&T STORE. Equipment must be returned through UPS. If you have cancelled your account, you should have received instructions on how to return the equipment.
Does AT&T have a 30 day return policy?
AT&T offers a return policy for equipment and services purchased directly from AT&T. This return policy may not reflect the policies of AT&T authorized retailers. If the phone or device you purchased doesn't meet your expectations, return it by mail within 30 days from the date the equipment was shipped.
How can I avoid AT&T restocking fee?
If you placed your order online and picked up in store, you must return to a company-owned retail store in order to have the restocking fee waived. Waiver of fee subject to change. To return phones purchased on att.com, you can visit a nearby AT&T store or ship back to AT&T with the prepaid return shipping label.
Can I return Iphone after opening?
For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we'll exchange it or offer a refund based upon the original payment method.
Can I exchange my iphone for a different color AT&T?
You can return or exchange your device within 14 days of purchase. The device must be in like-new condition with no physical or water damage and in the manufacturer's original packaging.
Can I return ATT equipment late?
Except as otherwise provided, AT&T Equipment must be returned to AT&T undamaged, within twenty-one (21) calendar days after your Service is terminated for any reason. If equipment is not returned within twenty-one (21) calendar days, or is returned damaged, you will be charged a Non-Return Equipment Fee.
How much does it cost to return AT&T equipment?
The company charges $150 per unit of equipment, and effectively every item you have to return is considered a unit. If you use AT&T for your internet, failing to return the Wi-Fi Gateway and power cord within 21 days will leave you susceptible to a charge of $150.
What happens if I don't return directv equipment?
DIRECTV Equipment Return Information If you are replacing a receiver or canceling your DIRECTV account, the receivers must be returned to AT&T. If the equipment is not returned within 21 days from the date the account is changed or canceled, it will result in an equipment charge.
Can I return directv equipment to AT&T store?
RC1/Converted DIRECTV, Legacy DIRECTV, AT&T Internet, AT&T Fixed Wireless Internet, and U- verse TV customers who make changes to their service (including disconnecting all services) may be required to return their existing equipment. Heads up: AT&T Retail stores are never a valid location to drop off equipment.
Can I return a case to a ATT store?
According to the posted return policy: How do I return my device? If your device was purchased at an AT&T retail, you may return it to any AT&T retail store during the return and exchange period.
How do I get a refund from AT&T?
Refunds and your account status Active accounts: If you have a credit balance on your AT&T account because of an overpayment, we'll apply the credit to your next bill unless you contact us and request a refund. Call 800.288. 2020 or visit us at an AT&T store.
Can you return a phone case to AT&T?
We're happy to offer a helping hand with your return inquiry! In order to return the accessories that was purchased along with your device, it is recommended to visit the original store of the previous point of purchase that is within the 14 day return/exchange policy.
Accessory sold separately
First, try to fix any issues with it . If you can’t fix it and you’re within the one-year warranty period, contact us
Accessory came with your device
Any charger or other accessory included in the device’s retail package is protected by the same warranty that covers the device. Learn about device warranty exchange
General info about exchanging your accessory
Accessories purchased from AT&T stores or online are covered by a one-year warranty. To exchange, bring a valid proof of purchase to any AT&T store.
How long does it take to return an AT&T tablet?
Note that all tablets must be returned within 14 days of purchase.
Do new devices need to be in like new condition?
New devices need to be in like-new condition, with no damage, in the original packaging, and with all original components (battery, charger, manual, and unopened software)
Does DoNotPay return items?
DoNotPay has many different areas of expertise—helping you return your faulty items is only one of them.
