How long do you have to return a device to AT&T?
within 14 daysAT&T Returns If the phone or device you purchased does not meet your expectations, return it by mail within 14 days from the date the equipment was shipped. Refunds are applied using the original payment method. Any rebate associated with returned equipment is voided.
Can I return my AT&T phone within 30 days?
You can exchange a phone or device one time within 30 days of the shipment date. A restocking fee of up to $55 for devices, not including tablets or iPads, may apply except where prohibited. A restocking fee of 10% of the sales price applies to tablets and accessories over $100, except where prohibited.
Can I return a phone I just bought from AT&T?
If you bought your device online at att.com or by phone from AT&T, you can return the device back to any AT&T retail store during the return and exchange period, or contact us to request a return shipping label.
What happens if I return my phone to ATT?
If you purchased your device at an AT&T retail store, it can be returned to any AT&T retail store during the return and exchange period. If you're getting a refund for your return, it will be made through the original payment method (credit, debit, check, etc.). It may take up to two months.
How can I avoid AT&T restocking fee?
If you placed your order online and picked up in store, you must return to a company-owned retail store in order to have the restocking fee waived. Waiver of fee subject to change. To return phones purchased on att.com, you can visit a nearby AT&T store or ship back to AT&T with the prepaid return shipping label.
What happens if I don't like my new phone AT&T?
Exchange or return a new device You can return or exchange a device during the 14-day return period. To start the process, contact us through online chat or 800.331. 0500. For 15 days or more, a refund is subject to the manufacturer's warranty period.
How do I get my iPhone back after 14 days?
For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we'll exchange it or offer a refund based upon the original payment method.
Can I return my iPhone if I opened it?
iPhone/iPad return policy If you are not fully satisfied with your iPhone/iPad purchase, you can return your undamaged iPhone/iPad to the Apple Online Store within 14 calendar days from the time you receive your iPhone(s)/iPad(s) for a refund. A 25% open box fee will be assessed on any opened unit (per unit).
Can I return my new iPhone?
For iPhone returns, you may return your undamaged iPhone with its included accessories within 14 days of purchase for a full refund.
Can I return my iPhone after 30 days?
Standard Return Policy You have 14 calendar days to return an item from the date you received it. Only items that have been purchased directly from Apple, either online or at an Apple Retail Store, can be returned to Apple.
Can I return my iPhone if I opened it?
iPhone/iPad return policy If you are not fully satisfied with your iPhone/iPad purchase, you can return your undamaged iPhone/iPad to the Apple Online Store within 14 calendar days from the time you receive your iPhone(s)/iPad(s) for a refund. A 25% open box fee will be assessed on any opened unit (per unit).
Can I return my new iPhone?
For iPhone returns, you may return your undamaged iPhone with its included accessories within 14 days of purchase for a full refund.
How do I get a refund from AT&T?
Refunds and your account status Active accounts: If you have a credit balance on your AT&T account because of an overpayment, we'll apply the credit to your next bill unless you contact us and request a refund. Call 800.288. 2020 or visit us at an AT&T store.
Before you send the device back
Be sure you send it back within 10 days to avoid being charged the balance on the device’s installment plan.
Ready to return the device
Use the shipping materials we sent you, which may be the box your new device came in, if applicable. Be sure to only ship one device per box.
Pack and return defective device
Your replacement package includes return shipping materials so you can send us your defective device. If you can't locate the prepaid return shipping label, contact us.
Find out what happens after you return your defective device
We’ll check your device for warranty eligibility. If the device has liquid or physical damage, we’ll bill you the full replacement value for the device.
