Additional return information:
- A $25 shipping-and-processing fee will be deducted from your refund amount.
- We will provide you a prepaid return label for your return of the Ava device to receive a refund.
- Returns not authorized by Ava will not be accepted.
- You assume the risk of loss or damage to the returned device while in transit back to Ava.
Full Answer
Can you return Ava bracelet?
To qualify for a refund, the following conditions must be met: A return authorization must be requested from Ava Customer Success within 30 days of date of order. Please provide a photo proof of the unopened packaging (transparent sticker sealing on the side of the Ava packaging must be visibly intact).
What do you do if your Ava bracelet doesn't vibrate?
Ava bracelet 2.0 and above It's possible that your bracelet may not vibrate immediately upon coming into contact with your wrist. Please note that it can take up to 5 minutes until your bracelet vibrates to indicate that it has started recording data.
Is the Ava bracelet worth it?
Does the Ava Fertility Tracking bracelet work? A peer-reviewed clinical trial in 2019 found that this device was 90% accurate at identifying fertile days. A 2021 study found that skin temperature, which the Ava device checks, was more effective at detecting ovulation than basal body temperature.
Can someone else use my Ava bracelet?
Once you are done using it, you can try and resell it to recoup some of its initial cost, or pass it along to a friend as these bracelets can be used again by a different individual. Just make sure you clear the memory by syncing the bracelet up to the app before passing your bracelet onto someone else.
Why is my Ava bracelet pink?
There are 6 in options in total, Solid pink – Ava needs syncing, Flashing pink -Ava needs charging, Flashing white – charging in progress, Solid white – charging complete, Solid white & vibrating – Ava is ready to record and Flashing blue – data is transmitted.
Will Ava bracelet detect pregnancy?
The most recent clinical trial, which was conducted in collaboration with researchers at the University Hospital of Zurich, found that the Ava bracelet was able to detect the physiological changes which occur during early pregnancy.
Can you wear Ava bracelet all day?
You can start using the bracelet on any day of your cycle. Just make sure you wear it for at least 4 hours.
Is Ava good for PCOS?
Ava also states it can only be used by women with menstrual cycles ranging between 24 to 35 days, and is unsuitable for those with PCOS, hormone imbalance or highly irregular cycles – the women who are most likely to be the ones struggling with their fertility.
Is Ava bracelet covered by insurance?
If your employer offers fertility benefits, the Ava bracelet may be covered. If you have access to Maven through your employer, the Ava bracelet may be discounted or fully covered. Log in here. If you have coverage through Carrot and the Ava bracelet is covered, you can claim yours here.
How tight should I wear my Ava bracelet?
It should have direct contact to your skin. Tighten the band to a snug fit that doesn't slide. Wear the bracelet consistently for at least four hours during sleep.
Can you use the Ava bracelet as birth control?
Can the Ava bracelet be used to prevent pregnancy? According to the manufacturers, Ava is not designed for or tested as a method of natural birth control.
Is Tempdrop or Ava better?
Ava Fertility is more reliable for ovulation tracking than Tempdrop because it uses five different physiological measurements compared to Tempdrop's one to determine ovulation. Moreover, Ava Fertility is able to give you your five most fertile days leading up to ovulation so that you can plan and not miss your window.
How long does Ava battery last?
two yearsThe Ava bracelet has been tested for and is limited to a two-year lifetime. The battery is non-replaceable but when used properly, the bracelet's battery should last for the full two years.
What do the AVA lights mean?
For Ava bracelet 2.0 Solid pink = Bracelet needs to be synced. Flashing pink = Bracelet needs to be charged. Flashing white = Charging in progress. Solid white = Charging complete. Solid white & vibration = Bracelet is ready to record data.
What is Ava's return/refund policy?
Note: This policy applies to the original orders only (replacements are not covered under this policy).
How long is the money back guarantee on Ava?
A “6-month money-back guarantee” means you’re protected if you purchased the Ava Premium bundle, wore the Ava bracelet continuously for at least six (6) months, and didn’t get pregnant during that time.
What is the 12-month money-back guarantee?
Please note that no product can guarantee pregnancy, Ava Fertility included. But if our product doesn't work for you, the least we can do is promise that you won't pay unless you get results.
How to pair Ava bracelets?
Alternative: Tap on the More button from the navigation bar and then go to the “My Ava Bracelet” view. On that view tap the option Pair Ava.
Is Ava 2.0 safe?
Ava 2.0 is also certified for safe use in proximity to your body.
Does the Ava send signals?
The Ava doesn't send or transmit any signal s while you're wearing it and is certified for safe use in proximity to your body.
Does Ava look into return data?
You allow the Ava Customer Success team to look into this data at the time you request a return.
What does "we" mean on AVADirect?
1. Definitions. "We", "us" and/or "our" means Freedom USA, Inc., dba, AVADirect.com or any of its subsidiaries or affiliates (collectively "AVADirect"). "You", "Your" and/or "Customer" means the individual (s) or entity/entities identified on the Order Confirmation.
What is a dispute with AvaDirect?
With the exception of claims and/or disputes relating to returns of product (s) for credit, you and AVADirect agree that any claim, dispute, or controversy, between you and us, of every nature and description, whether in contract, tort or otherwise, whether pre-existing, present or future, including statutory, common law, intentional tort and equitable claims (“Dispute”), involving AVADirect, its employees, agents, successors, assigns, subsidiaries and affiliates, arising from, in connection with, or relating to this Agreement, its interpretation, or the alleged breach, termination, or questions as to the validity thereof, SHALL BE RESOLVED, EXCLUSIVELY AND FINALLY, BY BINDING ARBITRATION CONDUCTED BY THE AMERICAN ARBITRATION ASSOCIATION under its rules then in effect. The arbitration will be limited solely to the claim, dispute or controversy between you and AVADirect. The arbitration will be conducted before one (1) independent and impartial arbitrator selected by the American Arbitration Association, or by agreement between you and AVADirect should the American Arbitration Association decline to select an arbitrator. The arbitrator will render his/her award in writing and will include the findings of fact and conclusions of law upon which the award is based. Any award of the arbitrator shall be final and binding on the parties, and may be entered as a judgment in any court or competent jurisdiction.
What are the terms and conditions of sale?
These Terms and Conditions of Sale (“Agreement”) contain the terms and conditions that apply to every order, purchase, receipt, delivery, or use of any products or services from Freedom USA, Inc., dba AVADirect.com or any of its subsidiaries or affiliates (collectively “AVADirect”). When you purchase any good (s) or service (s) through the AVADirect website or check the box indicating you agree to be bound by the terms and conditions of this Agreement, you accept, and agree to be bound by, these terms and conditions. Any attempt to alter, supplement, or amend this Agreement or to enter an order for products (s) or service (s) that is subject to altered or additional terms and conditions will be null and void, unless otherwise agreed to in writing signed by both you and AVADirect. AVADirect reserves the right to modify these terms and conditions from time to time without notice in our sole discretion, any such changes are effective immediately upon posting the AVADirect website.
Is Avadirect responsible for lost data?
AVADIRECT DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SPECIFIED IN THIS AGREEMENT OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST WAGES, LOST REVENUES, LOST PROFITS, LOST BUSINESS, LOST DATA, LOST SOFTWARE OR HARDWARE, OR FOR DAMAGES FROM THIRD PARTY CLAIMS OR DAMAGES FOR PRODUCT (S) BEING UNAVAILABLE FOR USE, EVEN IF AVADIRECT IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. AVADIRECT’S LIABILITY WILL, UNDER NO CIRCUMSTANCES, BE MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT (S) THAT IS/ARE THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH AVADIRECT IS RESPONSIBLE. AVADIRECT DOES NOT ACCEPT LIABILITY FOR ANY CLAIM BY A THIRD PARTY. SOME STATES DO NOT ALLOW EXCLUSION OR LIMITATION OF SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. IN SUCH CIRCUMSTANCES THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
Does Avadirect make warranties?
AVADIRECT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, FOR SERVICES, SOFTWARE, HARDWARE OR PRODUCTS, AND ALL SUCH SERVICES, SOFTWARE, HARDWARE, OR PRODUCTS ARE SOLD “AS IS,” EXCEPT AS EXPRESSLY SET FORTH IN AVADIRECT’S APPLICABLE “WARRANTIES AND RETURNS” POLICY IN EFFECT ON THE DATE OF THE ORDER CONFIRMATION.
Does AvaDirect ship replacements?
AVADirect may revise and discontinue products at any time without prior notice to its customers. Upon customer’s approval AVADirect may ship a substitute product that has the ordered product (s) functionality and performance, even though it may vary from other aspects of the ordered product. The quoted AVADirect SKU numbers for AVADirect-branded hardware product (s) conform in all material respects with the AVADirect product (s) specifications on the date such product (s) were shipped. Due to custom assembly some components may show minor wear and tear that does not affect the quality and performance of the assembled product.
Can you cancel an order with AvaDirect?
You can request changes to your order—including the cancellation of specific item purchases —without incurring any additional fee until AVADirect purchases any hardware required for your order or sends you an email or other communication confirming that any item in your order has entered AVADirect’s production process, whichever is earliest. All changes to your order after that time are subject to a 10% fee and are also subject to Section 9 regarding custom physical modifications.
How long does it take for AvaDirect to return a product?
The returned product (s) must be received by AVADirect no more than thirty (30) calendar days after your receipt of the product (s).
How long does it take to return a defective product to AvaDirect?
The returned product (s) must be received by AVADirect no more than thirty (30) calendar days after customer's original receipt of the defective product (s). Customer must follow the below instructions for returning the defective component (s).
What happens if AVADirect warranty expires?
If AVADirect's warranty has expired but the manufacturer's warranty has not for the defective component, AVADirect will assist the customer in replacing that component. This may include returning the system to AVADirect's facility or customer sending the defective component directly to manufacturer.
What is AvaDirect hardware?
Hardware or components not assembled into the system by AVADirect staff. External computer hardware products and peripherals that are not purchased from AVADirect: speakers, keyboards, monitors, etc. Problems that result from: External causes such as accident, abuse, misuse, or problems with electrical power.
How long is AvaDirect free?
Customers who purchase a “Mining Configuration” product from AVADirect is entitled to free limited hardware-related support for the first 30 days following delivery.
What is a part warranty?
Parts Manufacturer Warranty. A part is any single or multiple items ordered that is not assembled or tested by AVADirect. AVADirect does not offer its own warranty on such items besides manufacturer warranty. AVADirect also does not offer a service contract with such items.
When does AVADirect end?
All AVADirect warranties and services that are implied or express terminate at the end of such product's written warranty lifetime or when the customer sells, trades, or otherwise looses ownership of the system.
