What is Away's return policy?
- Fill out the online return form.
- Note the reason for the return.
- Submit the form.
- Wait one business day for a customer service representative to contact you to guide you through the procedures.
Full Answer
Can you return an away suitcase?
Give an Away suitcase a try. After all, they do have an incredible return policy (although I doubt you’ll want to give it up). You have 100 calendar days to use an item and return it. At any point during that time period you can get a full refund or exchange it for another item.
What is away's return policy?
Free shipping & returns. Designed to last for life. We want you to love our products. If you buy one and decide it’s not for you, return it for a full refund. Exclusions apply. Learn more [Away] made a relatively boring necessity into an enviable statement piece at an affordable price.
What is away's warranty policy for luggage?
For limited edition, discontinued or out-of-stock Luggage covered under the limited warranty, Away guarantees only replacement of a product with equal or greater retail value and does not guarantee exact replacement of the same limited edition, discontinued or out-of-stock item. E. Your Responsibilities
What happens if I want to return an away product?
If you decide that your new (non-personalized) Away product isn’t for you, you can return or exchange it any time within 100 days of your purchase—no ifs, ands, or asterisks. Fill out the form at awaytravel.com/returns and we’ll take care of the rest.
Are Away luggage returns free?
Free shipping & returns. Designed to last. We want you to love our products. If you buy one and decide it's not for you, return it for a full refund.
Can you return away luggage after use?
We have a 100-day trial on all our products, so you can exchange or return any item for a full refund if you decide it's not for you.
Does Away have lifetime warranty?
All Away Carry-On cases come complete with a limited lifetime warranty that covers any damage to the shell, wheels, handles, zippers, or anything else that functionally impairs the luggage.
Is away luggage profitable?
Since launching in February of 2016 with an initial investment of $2.5 million, Away has become a leader in the $40+ billion dollar global luggage industry and one of the fastest growing direct-to-consumer brands, announcing it reached profitability in under two years, and generating more than five times as much ...
Why are away bags so popular?
Durable and stylish Some of the major selling points of the Away carry-on are its durability and sleek style. Made from water-resistant nylon and a lightweight polycarbonate and aluminum hard shell, Away luggage is built to last.
Is Away checked luggage worth it?
Away bags are lightweight, sturdy, and reliable. For some people, buying an Away bag is just paying for the name. While I do think the price is inflated due to the popularity, I also know that Away bags are some of the best I've ever used. The lavender color is the prettiest suitcase color I've ever owned.
How long do Away suitcases last?
With a 39.8-liter capacity and some tight rolling, you will be able to fit approximately five-days worth of clothing in an Away carry-on, if you're not taking big coats. It has a zip compartment for shoes, accessories and toiletries, as well as a water-resistant laundry bag to pack away your dirty clothes.
How does luggage warranty work?
Luggage warranties usually exclude cosmetic wear and tear (including on moving parts like wheels and component parts). They also exclude any cleaning. Some warranties also exclude any misuse, neglect, abrasion, accidents, exposure to extreme temperatures, solvents, water, acids, transport damage, etc.
Do away bags break?
The Away is covered by a lifetime limited warranty that should cover you in the event of any large failure, such as the shell cracking or the zipper breaking. (Cosmetic damage isn't included.)
Is Monos better than Away?
As far as quality, the general consensus is that Monos offers a bit better quality than an Away suitcase. Many agree that Monos offers a more sturdy, durable handle as well as wheels. Moreover, Monos offers a more well-designed inside. The compartments are in the perfect spots.
Is away luggage Made in USA?
Lein points out that their entire collection is made in the U.S. as opposed to China, where the majority of their competitors manufacture their luggage (bags are made to order at their California factory and shipped within three days).
Who is away luggage target market?
Away and Dwyane Wade collaborated on a collection that rolled out in September. All of this may lead shoppers to believe that the demographic target is urban millennials, but Rubio argues the company has customers aged 18 to 98.
Which is better monos or Away?
As far as quality, the general consensus is that Monos offers a bit better quality than an Away suitcase. Many agree that Monos offers a more sturdy, durable handle as well as wheels. Moreover, Monos offers a more well-designed inside.
How do I reset my luggage?
You should start with the lock open, zipper pulls released. The dials on the lock should be 0, 0, and 0. Now, push the reset button—the small square button adjacent to the dials—down with a pen or something pointed. You'll hear a click, then can let go.
How do I charge my away luggage battery?
1 Plug the USB cable into the power bank's charging port. 2 Connect the other end of the cable to your device to begin charging. 3 Disconnect your device when fully charged. Warning: The charging and output ports must not be used at the same time.
How do I return mono luggage?
For bags, apparel, and accessories, you may initiate a return within 30 days of the delivery of your item. Items eligible for return must be in brand new, unused condition, with all original packaging intact. The shipping cost of your return will be deducted from your total refund.
The Basics of the Away Return Policy
Most Away products—suitcases, bags, and accessories—come with a 100-day trial period.
Where To Find Your Order Number
When sending your Away item for a refund, you will need to provide your original order number.
What Happens With Your Trial Period After an Exchange?
Note that if you exchange your Away item for another, your 100-day trial period does not reset. After exchanging your items, you have the remainder of your original 100-day trial to use up.
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What is away luggage?
Away luggage takes care of the details of travel—charging your phone on the go, keeping items secure, making models to suit young children, ambitious skiers or the focused business person, alike. Away consults customers about their travel to make luggage that reflects common experiences and thoughtful problem-solving.
How long does it take to return an away product?
If your Away product doesn’t match your needs, you can return it within 100 days of purchase (no hidden qualifiers!) Fill out the online form to begin. Away does not cover the cost of shipping for orders returned from Canada.
What is the mission of away?
The mission of Away is to “get more out of every trip to come.”. Jenn and Steph recognize that we live in an interconnected age, where anyone can go anywhere. More than that, your luggage is your mobile home and a mobile closet. When luggage breaks down, it blocks your ability to be present on your journey.
What is a weekender bag?
The Weekender is meant for short journeys, and it accommodates life on the go with a fully lined shoe compartment, a 15” padded laptop pocket and a sleeve at the back.
How long is the trial for Away?
100-Day Trial. Away understands that the best way to test that your luggage items support your travel is to pilot them. For that reason, every Away item comes with a 100-day trial unless the item has been personalized. You can live with your suitcase for 100-days to make sure it meets your needs and standards.
What is a kids carry-on?
The Kids’ Carry-On is “sized down (not downsized),” constructed thoughtfully so that children can become independent travellers from a young age. The durable suitcase can meet the demands of any adventure, but it is lightweight enough that a child can handle their own luggage. That’s one less thing for you to worry about as a parent while travelling with your kids (unfortunately jet lag and plane boredom isn’t something a suitcase can fix).
How many times can a carry-on charge a phone?
No matter the delays or layovers you face in your travels, the carry-on has you covered with the ability to charge your device up to four times. Away The Carry-On – Phone Battery.
What is a warranty on luggage?
This limited warranty extends to the original purchaser of any Luggage or, in the case of a gift, the original recipient of the Luggage. The “original purchaser,” for the purposes of this warranty, is the first purchaser of the Luggage from Away or an Away authorized retailer. The “original recipient” for purposes of this warranty, is the first receiver of Luggage purchased as a gift from Away or an Away authorized retailer. All Away warranties, including any implied warranties, are valid only for the period of time the Luggage is owned by the original purchaser/ recipient of the Luggage. A COPY OF THE PURCHASE RECEIPT IS REQUIRED TO DETERMINE WARRANTY APPLICABILITY.#N#Away limited warranties are not transferable and not applicable to use of the Luggage for commercial or rental purposes.
How long is the warranty on away electronics?
Away Electronics Two Year Limited Warranty. The battery in your Away luggage is covered by a two year limited warranty. This limited warranty gives you specific legal rights, and you may also have other rights which vary by state, province, or country.
What is the agreement between you and away?
You and Away agree that the U.S. Federal Arbitration Act governs the interpretation and enforcement of this Limited Warranty, and that you and Away are each waiving the right to a trial by jury or to participate in a class action. G2.
What is the original recipient of a warranty?
The “original recipient” for purposes of this warranty, is the first receiver of Luggage purchased as a gift from Away or an Away authorized retailer. All Away warranties, including any implied warranties, are valid only for the period of time the Luggage is owned by the original purchaser/ recipient of the Luggage.
Is a warranty valid for all soft goods?
All Away warranties, including any implied warranties, are valid only for the period of time the Soft Goods are owned by the original purchaser/ recipient of the Soft Goods. A COPY OF THE PURCHASE RECEIPT IS REQUIRED TO DETERMINE WARRANTY APPLICABILITY.
Can you ship a locked luggage to an away location?
You will not be responsible for any shipping costs associated with shipping replaced or repaired Luggage. Replaced or repaired Luggage is subject to the same limited warranty as the original Luggage. Luggage that is locked can be shipped to an Away location to be unlocked by Away personnel.
Can I return my luggage to Away?
In the event of a Defect and in order to get the benefit of this limited warranty, you must return your Luggage to Away and provide Away with proof of the original date of purchase. Should shipping costs be required to return your Luggage, you will not be responsible for those costs.
Your Away luggage is covered by a lifetime limited warranty. This limited warranty gives you specific legal rights, and you may also have other rights which vary by state, province, or country
This limited warranty extends to polycarbonate, aluminum, and nylon luggage manufactured by JRSK, Inc. (“Away”) and purchased directly from Away or Away’s authorized retailers (the “Luggage”). Some parts of this limited warranty also extend to batteries sold with Luggage or separately (“Batteries”).
The battery in your Away luggage is covered by a two year limited warranty. This limited warranty gives you specific legal rights, and you may also have other rights which vary by state, province, or country
This limited warranty extends to batteries manufactured by JRSK, Inc. (“Away”) and purchased directly from Away or Away’s authorized retailers, including any cables or adapters sold or packaged with the batteries (collectively, the “Batteries”). The Battery is designed to be used in Luggage for travel by air, car, train, boat, and foot.
This limited warranty gives you specific legal rights, and you may also have other rights which vary by state, province, or country
This limited warranty extends to non-hard shell luggage products manufactured by JRSK, Inc.
What is away luggage?
You may have heard of Away luggage, especially if you have been paying attention to social media. This luggage has become incredibly popular for being both stylish and practical. It is among the most sought-after luggage brands for people who want something that looks nice while still being easy to use at the airport. Away luggage actually offers several different variations of their luggage for you to consider, too.
What is the best thing about a luggage?
One of the best things about this luggage is the way that the manufacturer separates the two compartments. The compartment that is meant for toiletries, shoes, and other hard items is zipped up. It keeps these items away from your clothes so that you do not have to worry about things touching.
How many compartments are there in a suitcase?
There are two compartments in this luggage for your convenience. One of them is meant to house your clothing items. The other is supposed to be where you put your toiletries, shoes, and any other hard objects that you need to pack. The compartments work very well to help you keep things organized.
Why is it important to have a carry-on?
The lightweight nature of the carry-on helps to make rolling it around feel smooth, too. This luggage will never hinder you when you need to move fast to get to your next gate. It’s a very practical piece of luggage to have when you want to feel nimble and maneuverable while at the airport.
Is away luggage good?
The Away luggage carry-on has been designed to be very functional, while also giving users a great look. This is a very customizable piece of luggage, and this has been a contributing factor to its popularity. This is a carry-on that will appeal to most people. It is going to be practical for people who only travel occasionally and will also be very useful for those who travel on business.
Is the XL luggage durable?
It is very durable, and it still manages to be lightweight. This luggage has been made to last for a very long time. The suitcase can fit a respectable amount of belongings inside of it, as well. You will even be able to use the included battery to charge your phone.
Is the away luggage carry-on more expensive?
Even the base model of the Away luggage carry-on is going to be more expensive than this, though. It really drives home the point that you are partially paying for a brand name when buying the Away luggage products. You can get a very similar experience if you choose to purchase either of the highlighted alternatives.
What makes Away different?
For starters, you get incredibly durable and high quality suitcases for a great price point. The brand’s original line of suitcases costs $325 or less. They come in a variety of different colors and sizes and now have dozens of accessories such as packing cubes, tote bags and more that fit perfectly with all Away luggage.
Durability
While you can pretty much throw your Away Luggage across the room without any worry of damage, expect some dings and scratches after a few uses. When I was picking out the color of my first Bigger Carry-On, I was deciding between black and light pink but after going back and forth, I decided to go with the fun option: pink.
Size and Space
Just a few months before the pandemic really erupted, I went to Iceland for four nights in January of 2020. (While it was the experience of a lifetime and the last international trip I’d take for nearly a year, I recommend going in the spring).
Overall thoughts
For context, I’ve used and tried many different suitcases over the years and even with my own sister who works at another luxury luggage brand (with a hefty discount, might I add), I still always reach for my Away luggage over anything else.
