Full Answer
Do I have to create an account to place an order online?
You do not need to create an account to place an order. Once you have added your chosen items to your shopping bag, select 'Guest Checkout.' Please note that placing an order using 'Guest Checkout' will not allow you to track the status of your order through our website, but you will be able to track the shipment through our courier partners.
Are there any other ways I can order from Belstaff?
Yes! If you would like to speak to someone who can advise you further on our products or assist you with placing your order, you can contact our Customer Service team by telephone, whatsapp Whats App or email using the following details: Telephone: 01924 938 080 Email: customerservice@belstaff.com WhatsApp: +44 1924 938080 If you would like a member of our team to contact you instead, you can complete our contact form here and a member of our Customer Service team will be in touch within 24 hours..
How do I check the status of my order?
You can check the status of your order at any time using the My Account section of our website. Just sign into your account and click the 'My Orders' tab. All orders placed will be shown with the newest order first. Select the order from which you wish to view the status.
Can I cancel or modify my order?
It is not possible to modify an order after it has been placed, however, orders can usually be cancelled before they are processed by our fulfilment team. It is not possible to cancel an order after an item is packed and dispatched.
Can my order be gift wrapped or include a gift message?
At present we do not offer gift wrapping, but watch this space! We do, however, offer the opportunity to add a gift message at checkout. All orders are packaged in a brown box with the Belstaff logo. Within the box the items are packed in tissue and, where relevant, shipped with a garment bag, a dust bag or a Belstaff box.
Can I buy a gift card?
Gift cards are not currently part of our offering, but this is something we may offer in the future. Please check back on this page, follow us on social or subscribe to our mailing list for updates.
How do I know if my order has been successful?
After submitting your order, the payment will pass through a security check.