Returns and Exchanges
- An original receipt or gift receipt is required for all returns.
- Returns with the original purchase receipt will be exchanged or refunded in the original tender. ...
- For gift card returns, the full value must remain on the gift card. ...
- Please allow 10–14 days for the return to be processed following receipt in our fulfillment center.
Full Answer
What is Lele Creuset’s return policy?
Le Creuset reserves the right to determine if the product has been used in a manner that would violate the warranty. Shipping charges are non-refundable. For questions about our return policy, please call Consumer Services at 1-877-273-8738.
What is the warranty on Le Creuset cookware?
Le Creuset enamel on steel cookware is warranted to you by Le Creuset of America, Inc. to be free from defects in material and workmanship at the time of its purchase. For this 5-Year Limited Warranty to apply, you must follow the care and use instructions provided with the utensil. This warranty covers normal household use only.
Can you return a broken Le Creuset Dutch oven?
Though there’s no guarantee of replacement, any customer returning a broken Le Creuset cast iron product still receives, at the minimum, a 75% discount on their replacement purchase. This discount alone on a new Dutch oven is worth more than the shipping cost. How long does the process take?
How do I redeem a Le Creuset gift card?
Gift cards purchased on lecreuset.com are redeemable online or by contacting Consumer Services at 1-877-418-5547. To redeem, select "gift card" as your payment method during checkout. You will be instructed to enter the gift card number and the amount from the gift card that you wish to apply to your order.
See more
Can I return used Le Creuset?
We believe the quality and craftsmanship of our products will provide years of satisfaction. However, if with 45 days of receipt you are not completely satisfied with your purchase, you may return the item for an exchange or refund of its value.
Does all Le Creuset have a lifetime warranty?
Le Creuset offers a limited lifetime warranty on its nonstick metal bakeware products. The warranty applies from the date of purchase of the original owner, whether a self-purchase or received as a gift.
Can I return Le Creuset to outlet?
Eligible Cookware returned at a Le Creuset retail or outlet store will be refunded in U.S. dollars in the same form as original payment at location upon return of the Eligible Cookware and Le Creuset's confirmation of the purchase price by valid receipt or proof of purchase.
What can I do with worn out Le Creuset?
1:533:31Chipped Enamel on My Le Creuset - What Do I Do? - YouTubeYouTubeStart of suggested clipEnd of suggested clipIt in we will inspect it. And if it meets our requirements. They will give you a new one you can'tMoreIt in we will inspect it. And if it meets our requirements. They will give you a new one you can't fix a chipped enamel it's that's it it's no longer good and they'll send you a new one.
Will Le Creuset replace chipped?
Le Creuset USA has a limited lifetime warranty on their enamel. What this means is that if the chip was not your fault, they will replace the piece with a new one.
Why do Le Creuset crack?
Do not plunge a hot pan into cold water. While Le Creuset's enamel is designed to be the most durable on the market, thermal shock may still occur, resulting in cracking or loss of enamel. If there are food residues, fill the pan with warm water and let soak for 15 to 20 minutes before washing.
How long should a Le Creuset pan last?
How Long Does Le Creuset Last? Le Creuset lasts a lifetime. In fact, if you treat Le Creuset with the respect it deserves, it will outlive you. This cookware won't last forever, but many people claim it will last 1,000 years or more.
Does TJ Maxx have Le Creuset?
The best places to find a discounted Le Creuset (and other name-brand kitchen gear): TJ Maxx, HomeGoods, and Marshalls. Not surprising, considering they all share the same parent company! According to TJ Maxx, you just need to shop early, shop often, and don't second-guess yourself.
Can I get my Le Creuset re enamel?
Yes, it is possible to get your Le Creuset enamel cookware professionally re-enameled. They will in most cases fully repair your cookware. The easiest way is to google “Re-enameling” followed by your city. This should produce some good local results.
How do you revive Le Creuset?
Warm Water + Baking Soda + Hydrogen Peroxide: Bring it to a boil with lid covered; it comes out pristine once you wipe it with a paper towel. Easy-Off Oven Cleaner: You can spray the pot, put it in the oven, and shut the door.
Can you damage Le Creuset?
Although enamel is known for its longevity and toughness, it can still chip. You might think to ignore a small chip in your Dutch oven, but if you keep cooking with it, it's likely the chipped area will grow—and the small, sharp pieces of enamel have the potential to get into your food.
How do you fix a burnt Le Creuset?
0:020:28How to Clean Burned and Stuck-On Food in Your Le Creuset Dutch OvenYouTubeStart of suggested clipEnd of suggested clipTo help release it add some water and some baking soda to your lake crew say and bring it to aMoreTo help release it add some water and some baking soda to your lake crew say and bring it to a rolling simmer. For about eight to ten minutes drain it and then wash with some soap warm.
Can I get my Le Creuset re enamel?
Yes, it is possible to get your Le Creuset enamel cookware professionally re-enameled. They will in most cases fully repair your cookware. The easiest way is to google “Re-enameling” followed by your city. This should produce some good local results.
How can I tell how old my Le Creuset is?
Le Creuset first used the logo with three concentric rings in 1972. If your lid has those, it is no older than 1972.
Does Le Creuset wear out?
They will last forever (okay, maybe not 1,000 years, but still). We stock our kitchens with Le Creuset dutch ovens, braising pans, woks and frying pans, and they take a pretty heavy beating.
When does a warranty apply to a product?
The warranty applies from the date of purchase of the original owner, whether a self-purchase or received as a gift. The warranty covers faulty workmanship and/or materials when the product is used in normal domestic conditions and in accordance with the care and use instructions provided.
Is Le Creuset cookware warranty?
Le Creuset cookware is warranted to you by Le Creuset of America, Inc. to be free from defects in material and workmanship at the time of its purchase. For this Lifetime Limited Warranty to apply, you must follow the care and use instructions provided with the utensil. This warranty covers normal household use only.
Support
How can we help bring joy to your kitchen? Browse the topics below for answers to some of our most frequently asked questions. If you don't find an answer to your question below, feel free to get in touch with us directly.
General Product Information
Please visit our Care & Use page for information on properly caring for your Le Creuset purchase, or read the brochure provided with your product.
What is the number to call to return an item?
The toll-free number for Consumer Services is 1-877-418-5547.
Do you need a gift receipt for a return?
The original receipt or gift receipt is required for all returns. Returns with the original purchase receipt will be exchanged or refunded in the original tender. Returns with a gift receipt will be exchanged or refunded with a merchandise credit for the value indicated on the gift receipt.
How long is Le Creuset's warranty?
Plus, most of Le Creuset's more affordable accessories, from pepper mills to silicone spatulas, are covered by a limited 10-year warranty. Buy Now: Le Creuset Signature Round Dutch Oven, 9-Quart.
How much does a Le Creuset Dutch oven cost?
Whether you already own 10 pieces of Le Creuset's enameled cast-iron cookware, or are just now pondering the splurge, there's something you should know first (and it has to do with Le Creuset's very generous warranty policy.) Normally, a single Le Creuset cast-iron Dutch oven can retail anywhere between $300 and $600, ...
Can you claim Le Creuset for a gift?
There's one small caveat, though: Le Creuset won't replace your product if you're not the original owner. Meaning if you purchase the item secondhand or receive it as a hand-me-down, you won't be able to make a claim—but this doesn't apply to gifts, as long as you keep the receipt. Happy shopping!
Does Le Creuset have a lifetime guarantee?
But Le Creuset makes a limited lifetime guarantee on all of its cast iron products, meaning if the heavy pot somehow breaks during normal use in the kitchen, the brand will send you a replacement free of charge.
Does Le Creuset cover cast iron?
Direct Link. And even if you don't buy a piece of cast-iron bakeware, Le Creuset has a slew of warranty policies that cover you for at least five years—and, in some cases, a whole decade. Cast iron, stainless steel, and nonstick products are covered by Le Creuset's lifetime policy, whereas stoneware, stockpots, ...
What's it like to submit a claim?
Despite having lost my receipt for the Dutch oven as proof of purchase, I decided to still submit a claim by calling Le Creuset's customer service. A representative quickly picked up the phone and wrote down my information.
How long does the process take?
Once you contact Le Creuset's customer service, they can help you file a claim.
