Full Answer
Is brilliance trustworthy?
Is Brilliance.com Legit? Brilliance.com is a legitimate diamond vendor. The company sells authentic diamonds and other jewelry.
Where is brilliance located?
Our Headquarters and showroom are located at 3469 Boynton Beach Boulevard, Suite 3, Boynton Beach, FL 33436.
Can you return diamond earrings?
You may return any new jewelry item in its original, unworn condition within 30 days of receipt, for a full refund or exchange. Extended Holiday Return Policy - All items purchased on or after 11.01. 21 can be returned through 01.15. 22.
Can diamonds be returned?
Non-Refundable Item: Engraved jewelry items other than rings may not be returned. All Fascinating Diamonds® engraved rings may be returned for credit, however engraving fees are non-refundable.
Are brilliant diamonds real?
'Brilliant' and 'diamond' are often used interchangeably. They are, however, not synonyms. 'Diamond' is the name of the precious stone itself, whereas 'brilliant' denotes the cut of a diamond.
Does best brilliance sell real diamonds?
We do sell treated diamonds. But all of our diamonds are naturally earth mined including the clarity enhanced diamonds. You can and should request a copy of your diamonds' certification at the time of purchase.
Can you return pierced earrings?
Earrings, make-up and toiletries: these items can't be returned for hygiene reasons and this may be extended to items such as underwear and swimwear.
Do jewelry stores take returns?
Most jewelers accept returned, unworn engagement rings for 30 days from the date of purchase.
Can you return Jewellery?
Contact the jeweller straight away and report the problem. If you bought the jewellery locally, visit the jeweller. Take the item, the packaging (if possible) and any proof of purchase with you. If you cannot take the item back to the shop, either phone or write to the trader who will normally ask to inspect the item.
What is the return policy on engagement rings?
All engagement rings, may be returned for up to 30 days from the date of original purchase for refund, credit or exchange. The engagement ring must be in saleable condition, include all product documentation (e.g. Tiffany Diamond Certificate, or Colored Stone or Diamond reports) and be accompanied by a sales receipt.
Should you return an engagement ring?
While the law varies on who is entitled to keep the ring, from an etiquette standpoint it is generally considered good manners to return the ring if the engagement is called off.
Can you get a deposit back on an engagement ring?
If you want to cancel the purchase of the engagement ring you have the right to get the refund that you placed returned promptly based upon what the manager told you. If you want the deposit back as a form of a penalty and you still get the ring, you are not entitled to such under the law.
Who owns brilliance?
BMWIn February 2022, BMW acquired a majority 75% stake in BMW Brilliance with Brilliance indirectly owning the remaining 25% of the company.
What is diamond brilliance?
Diamond brilliance refers to the white light reflected off of a diamond. It's one of the optical properties of diamond that reflects its beauty and value, and by extension, its price. A diamond's brilliance also forms the basis of its sparkle and brightness.
Why do labs grow diamonds?
Lab-grown diamonds offer great value, as they are more affordable than natural diamonds of comparable size and quality. These cultured diamonds can be almost 30% less expensive than mined natural diamonds. The mined diamond industry is largely controlled by diamond cartels and filled with middle-men.
Can I get a video or advice on a specific diamond?
We want you to be thrilled with your purchase - so we’ll provide you with all the information we can before you buy a diamond: pictures, videos, re...
Do you have a Low Price Guarantee?
Brilliance offers the highest quality products at the lowest prices guaranteed. Shop with confidence knowing that if you happen to find an item of...
Does Brilliance have a return policy?
Yes. Brilliance offers a risk free, full money back guarantee. If for any reason you are dissatisfied with your purchase or would simply like to re...
How can I find my ring size?
Brilliance provides a printable ring sizer to accurately gauge the ring size of the intended finger. We can also send you a complimentary plastic r...
How reputable is Brilliance.com?
Over the past three decades, we have built a reputation as a leading diamond & engagement ring retailer. Additionally, Brilliance is a member of th...
If I order a Diamond & Setting, will it come set & complete?
All loose diamonds that are ordered with a ring, earring or pendant setting come set and complete in our signature packaging. There is no “setting...
What payment plans do you offer?
All purchases are eligible for financing with Affirm. To learn more about Affirm, please visit Financing with Affirm . We also accept PayPal Cred...
Will I be charged tax or shipping?
Express shipping is always free for every order. Sales tax only applies to customers whose shipping addresses are in the state of Florida. Internat...
What is the diamond upgrade program at Brilliance?
Our diamond upgrades program applies only to undamaged diamonds purchased from Brilliance. It is up to the sole discretion of Brilliance to determine if a diamond is undamaged and suitable for upgrade. The price of the original diamond must be less than or equal to $7,500 at the time that it was purchased, and the price of the new diamond must be at least twice the value of the original diamond purchased. All diamonds returned for an upgrade must be accompanied by the original diamond grading report or certificate. A 15% restocking fee will be applied to the returned diamond at the time of upgrade and coupon codes or discounts are not valid for upgrades.
Is Brilliance in stock?
All products displayed are typically in stock and available. There are times however when an inventory error occurs and an item is not available. Brilliance reserves the right to cancel an order or substitute another item of like appearance and value for the original item purchased.
Is brilliance diamonds conflict free?
Brilliance herby guarantee s that these diamonds are conflict free, based on personal knowledge and /or written guarantees provided by the supplier of the diamonds .
Does Brilliance collect personal information?
Brilliance may collect and disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law and regulation, government request, or legal process. In addition, we may collect and share personally identifiable information and any other information available to us in order to investigate, prevent or take action regarding suspected fraud, illegal activities, and situations involving potential threats to the physical safety of personal or as otherwise required by law. We may also exchange information, including personally identifiable information, with other organizations or law enforcement officials for credit fraud protection and risk reduction.
Return Policies
All returned products must be in their original, unworn condition and accompanied by all original documentation that was provided with the purchase.
How to Return an Order
Contact us at 877-476-9627 or customerservice@grownbrilliance.com to obtain a Return Shipping Authorization Number and request your free FedEx return shipping label.
Refund Process
Once we receive the returned order, our Quality Assurance team will inspect and verify the condition of the returned item.
Can I get a video or advice on a specific diamond?
We want you to be thrilled with your purchase - so we’ll provide you with all the information we can before you buy a diamond: pictures, videos, reports and expert advice. If an image or report of a diamond is not available online, please contact a Diamond Expert at 866-802-2807.
Do you have a Low Price Guarantee?
Brilliance offers the highest quality products at the lowest prices guaranteed. Shop with confidence knowing that if you happen to find an item of identical size and quality at a lower price, we will beat it.
Does Brilliance have a return policy?
Yes. Brilliance offers a risk free, full money back guarantee. If for any reason you are dissatisfied with your purchase or would simply like to return it, you may do so within 30 days. Please click here to read our full return policy.
How reputable is Brilliance.com?
Over the past three decades, we have built a reputation as a leading diamond & engagement ring retailer. Additionally, Brilliance is a member of the Jewelers of America (JA). We have thousands of 5-star reviews online from satisfied clients; Please go to Brilliance Reviews to see what others are saying.
If I order a Diamond & Setting, will it come set & complete?
All loose diamonds that are ordered with a ring, earring or pendant setting come set and complete in our signature packaging. There is no “setting fee” when a diamond and setting are ordered together.
What payment plans do you offer?
All purchases are eligible for financing with Affirm. To learn more about Affirm, please visit Financing with Affirm. We also accept PayPal Credit. Beyond financing with Affirm or PayPal, you can also pay for your purchase with multiple payment types. Once you have placed your order please contact the Orders Team to complete your purchase.
Will I be charged tax or shipping?
Express shipping is always free for every order. Sales tax only applies to customers whose shipping addresses are in the state of Florida. International orders may be subject to the duties and taxes of the destination country.
Do you sell Conflict Diamonds or Blood Diamonds?
All of our diamonds have been purchased from legitimate sources that are not involved in funding conflict diamonds and are in compliance with all United Nations resolutions.
Do you allow Comparison Purchasing?
In order to keep our prices low, we do not allow comparison purchasing. If you would like to confirm the quality of a loose diamond or any jewelry item, please contact a Diamond & Jewelry expert at 866-737-0754.
How do I find the status of my order, and how can I track it?
If you have already placed an order, please login to your account for the latest status. Once your order leaves our offices you will receive a shipment notification. Have a due date or need a rush placed on your order? Please contact the Orders team at 866-737-0754 and select option 2.
What payment plans do you offer?
All purchases are eligible for financing with Affirm. To learn more about Affirm, please visit Financing with Affirm. We also accept PayPal Credit. Beyond financing with Affirm or PayPal, you can also pay for your purchase with multiple payment types. Once you have placed your order please contact the Orders Team to complete your purchase.
Does Brilliance have a return policy?
Yes. Brilliance offers a risk free, full money back guarantee. If for any reason you are dissatisfied with your purchase or would simply like to return it, you may do so within 30 days. Please click here to read our full return policy.
Is there a way for me to get pre-approved for financing with Affirm?
Yes. If you would like to get pre-approved for financing with Affirm before placing an order please visit Affirm to sign up for an account. If you have any questions about financing, speak with an Affirm representative.
Do you provide gemological appraisals?
Every ring and jewelry item is accompanied with an appraisal evaluated by an experienced master gemologist. Each appraisal contains a detailed description and the retail replacement value of the item. We can even email an appraisal to your insurance company on your behalf so that your purchase will be insured at the time you receive your item.
I lost my insurance paperwork or appraisal. What should I do?
Brilliance keeps digital copies of all certificates, invoices, and appraisals. If you need a replacement or an updated appraisal simply Contact Us. We can email you PDFs or mail physical copies of any documents.
Can I view a diamond before it's set?
We allow you to view a diamond before it's set in a ring. Simply purchase the diamond and we'll ship it to you free of charge. After viewing the diamond, send it back to our offices and we'll build your ring with the engagement ring setting you choose.
