How do I return a Brookstone product?
If you would like to return a Brookstone product that was not purchased on Brookstone.com, kindly return it to the retailer where it was purchased along with your receipt. Please refer to your product instruction manual for any warranty claims.
How long is the warranty on my Brookstone product?
After the 30 days expires, you must refer to the manufacture's instructions on the warranty card. If you are inquiring about product warranties on former Brookstone product, purchased prior to Octomber 19, 2018. We, unfortunately, cannot help you.
How do I contact Brookstone customer care?
If you have a question or concern about an order placed on Brookstone.com, please contact: customercare@brookstone.com or by phone 888-454-9752. Hours: Monday - Friday 8:00am - 5:00 pm PST
How much does Brookstone cost?
Brookstone’s pricing varies based on the item. As of publishing, products can range anywhere from $5 to $9,000, and the most expensive items are massage chairs and other large furniture. There are plenty of gifts and gadgets available for less than $100. Free shipping isn’t available online, so you may pay high shipping costs for larger items.
How do I contact Brookstone customer service?
If you have a question or concern about an order placed on Brookstone.com, please contact: customercare@brookstone.com or by phone 888-454-9752.
Do Brookstone heated blankets have a warranty?
Brookstone/OSIM branded products purchased from Brookstone are warranted against defects in materials and/or workmanship under normal use for a period of ONE (1) YEAR from date of purchase by the original purchaser ("Warranty Period").
Can I wash my Brookstone electric blanket?
Machine wash on gentle cycle and in cold water. Do not dry clean this product as cleaning solvents may damage the wiring insulation. Do not use bleach.
Why do heated blankets stop working?
Check that the electric blanket cord is firmly attached to the blanket. Pull the plug out of the blanket attachment and look to see if any dirt or debris has gotten into the plug or on the cord that plugs into the blanket. Reinsert the cord into the blanket attachment.
How to contact Brookstone customer care?
Should you have any questions regarding this policy, please reach out to Brookstone.com Customer Care at 1-888-454-9752. Brookstone reserves the right to deny any return should the conditions of the items not meet the Return Policy and/or if items are used outside of the manufacturer’s specifications.
How to contact Brookstone?
Products purchased at Brookstone Airport stores? If you purchased a product at a Brookstone airport store, please contact them directly for assistance at: 1-800-326-7711. Airport stores are owned and operated by the Hudson Group.
How to contact Brookstone Bankruptcy?
If you have questions or concerns regarding this informarion, contact Brookstone Bankruptcy at 844.378.2716. If you are unsure as to when your gift card was issued, please contact customer services for assistance verifying this informarion.
What does it mean to sign up for Brookstone mailing list?
By signing up for the Brookstone mailing list you will be notified of when new products are available and when we are offering our best promotions.
What are non-refundable items?
Non-Refundable items include: Pillows, Sock-wear, some fitness and massage products or any other “personal care” products. Personal Care is defined as any product that makes direct and continuous contact with the skin.
How long does it take for a massage chair to be delivered?
A delivery date/time is coordinated by the manufacturer with the customer within 3-5 business days of purchase.
How to contact Macy's about warranty?
Protection Plus Plan Warranty claims or assistance, please contact Centricity at 1-800-345-6282.
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How long does it take to return a Blackstone product?
Purchases made through blackstoneproducts.com or through Blackstone Customer Service that are unused and in their original packaging may be returned within 30 days of the original purchase date. Please include a copy of the invoice or packing slip in any returned product.
Can an order be modified?
Please be diligent in reviewing your cart, delivery, and payment information to ensure your order is correct, because once an order is placed, it cannot be modified.
How much does Brookstone cost?
Brookstone’s pricing varies based on the item. As of publishing, products can range anywhere from $5 to $9,000, and the most expensive items are massage chairs and other large furniture. There are plenty of gifts and gadgets available for less than $100.
What is Brookstone known for?
Brookstone is known for its large inventory of products. Among its most popular items are massagers, cooking tools, home goods and high-tech devices. Brookstone can be a good source of gifts and unusual items for adults, children and pets.
Is Brookstone still in business?
Yes, Brookstone is still in business. There are Brookstone locations in major airports, and its products can be purchased online.
Is Brookstone closing its mall?
Brookstone closed all of the company’s mall store locations in 2018. This allowed the company to focus on its online sales and its 34 airport locations.
Is Brookstone legit?
Brookstone is a legitimate online retailer that offers a very broad catalog of products that range from entertaining gadgets to functional home goods . Free shipping isn’t available, but the company does run sales on select product lines and clearance items.
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Discount Exclusions
- Gift cards, gift wrapping, taxes, Protection Plus Plans, Massage Chairs, Mattresses, plus the purchase of select products are excluded from discount offers.Click here to see all product exclusions.
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Important Safety Recalls
- The National Highway Traffic Safety Administration has issued a recall for certain ActivHeat Heated Car Seats sold at Brookstone (Item# 632927)). Pleaseclick herefor important details. The U.S. Consumer Product Safety Commission has issued a recall for the Icon Folding Inversion Table sold at Brookstone (Item# 600437). This recall only applies to product purchased from Ap…
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